Definitions of data terms

Active Account  

Any account with any activity during the period selected for filtering.  

Active Session 

Any session created without an end of the session, sign out or another end-of-session event in the last 24 hours. 

App Session 

Application session from the start of the app to close/stop/exit or time out. 

App name 

Supplied by the client a text value to indicate the application name, if not supplied then blank.  

Audience Share  

Percentage of the total 'audience' / viewer/devices that are watching the specific piece of content at any one time.  

For example, if 10 connected devices stream 4 events, and 5 of them are watching event one, then event one has an audience share of 50% . 

Avg content completion  

Take the max position value per device, account, and content where the position is >5% of the total run time. 

add them all up, 

divide by the number of unique views, count one for each unique device, account, and content where the position is >5% 

Best Devices 

Worst Devices  

Device QOE 

Best Devices = those devices scoring in the top 10% of devices based on the following criteria.  

Worst Devices = those devices scoring in the bottom 10% of all devices based on the following criteria.  

Devices are allocated a score as follows.  

Buffering event ratio, which uses -1, 0, and 1 to represent poor, moderate, and good states respectively: 

• good:     0.5 avg buffering ratio  

• moderate: > 0.5 <=3% buffering ratio  

• bad: 3% avg buffering ratio  

Error ratio, which uses -2, 0, and 2 to represent poor, moderate, and good conditions respectively: 

• good:   < 2 errors avg per device  

• moderate: >= 2 & <= 10 errors avg per device  

• bad: > 10 errors avg per device   

Average bitrate, which uses -1, 0, and 1 to indicate suboptimal, acceptable, and excellent levels respectively:

• good: >= 3mbps  

• moderate:  < 3mbps  

• bad:   < 1mbps  

These values are then multiplied by the ratio of the specific devices to overall devices in use to avoid distorting the results based on uncommon devices in use.  

Bitrate Downgrade 

When the playout bitrate ‘drops’ is lower than the preceding reported bitrate for the same content stream.

Example: a drop from a 3.5Mbit streaming profile to a 2.5Mbit profile is considered a downgrade. 

This is per device per content; it's not a downgrade if it is a different piece of content or at a different time.  

Avg Bitrate Downgrades 

The average number of times that there was a bitrate downgrade per unit of time. 

Buffering Rate 

Number of buffering events per unit of time.  

Buffering Ratio 

Percentage of time during which the playback was buffering per unit of time. 

Example: 33% of buffering ratio means that during 15 minutes of playback, the video was buffering for 5 minutes and playing for 10 minutes. 

Collection Timestamp 

The timestamp at which the collection of data is happening.

Concurrent Devices 

The total number of active users at a given time or between a given time and date range as specified in the report filter.  

A total of: 

• Viewer 

• Active Viewer 

• Active Views 

Device Type Display 

A combination of OS + hardware type + model to create the string displayed.  

Device Type Groupings / Filtering  

Device types reported, as defined in the OPF 3.x documentation.  

For example, Android, iOS, Browser, Fire, Other, Managed (STB).  

Live Audience 

The number of unique devices currently consuming live content. 

A count of the total active devices streaming a specific piece of content at a specific time, e.g. over 24 hours or 30 minutes.  

The total live audience would be a count of all devices with a playback metric in the last 10 minutes.  

Most Popular Channels  

The channel(s) with the most views over the filtered time period. 

Peak Audience Share  

The highest audience share as obtained by the channel/event in the time frame filtered on the dashboard.  

Peak Viewers  

The count is related to the above metric.  The peak number of devices consuming content at the same time.  

Peak Viewing Times 

The time of day when most plays are taking place, regardless of content type. 

To indicate when the highest amount of content is being consumed across the platform.  

Presented as :

• a combined view  

• VOD only 

• Live only 

Playback Session 

Individual playout session – a unique id provided by the client or SDK for the specific piece of content playback activity.  

Playback Consumption 

One of the following, in this order of precedence:  

• Playback metrics

• Progress diff between first and last progress value  

• Position diff between start and stop activities/events  

• Diff between start and stop time playback time 

Position  

The position in seconds of the current view, e.g. if a user watches content for 10 minutes, the value reported should be 600

Progress 

The progress through a piece of content, e.g. content with a 100 minute run time where a user views 10 minutes is 10%  

Started but not finished 

Failure to complete, track content that users start watching > 5% of content duration but fail to finish < 90% of the content duration  

Suspended Account  

Any account that has had a suspended status over the time frame. 

timestamp 

The timestamp at which the session is happening, provided by the client device. 

User 

Unique device used to represent the concept of an individual consuming content through one device, e.g. TV, phone  

Viewer 

Active Viewer 

Active Views 

A user (Active connected device) that is consuming content on the platform at a specific time or over a time period as driven by the filter on the dashboard.  

Views 

Content that has been watched > 75% of the content duration.  

Any consumption of content is a view regardless of viewing type/time slot etc. 

Where we do not have progress or position reported by the client then we count any viewing time as a full view – that could be a watch or playout, or play or playback metric. 

Watched Total 

Value of time watching content, any content, any user, any device.  

Sum of all minutes/seconds of consumption.  

Failed Sessions 

A failed session is any session where its total_viewing_seconds <= 0 OR total_buffering_seconds <= 0 

Time to start    

Amount of time from the user pressing the Play button until the first frame of the video is displayed. It generally includes the first buffering event. 

Buffering Time 

Number of seconds during which the playback was buffering or stalled seen by the end user as a  

Overall QOE 

< 2 errors avg per device 

and  

avg time to start < 2000ms 

and  

<  0.5 avg buffering ratio 

=>2 & <= 10 errors avg per device 

OR 

avg time to start >= 2000 < 3000ms 

OR 

> 0.5 <=3% buffering ratio 

> 10 errors avg per device 

OR 

avg time to start > 3000ms 

OR 

>  3% avg buffering ratio 

Session QOE 

As per overall but limited to the playout session timeframe  

As per overall but limited to the playout session timeframe 

As per overall but limited to the playout session timeframe  

Device QOE 

See definition in the table above 

See definition in the table above 

See definition in the table above 

Buffering Ratio 

0.5% per 15min 

> 0.5 <=3% per 15 min 

>3% per 15 min 

Buffering Rate 

< 1 per 15 min 

>=1 <=2 per 15 min 

> 2 per 15 min 

Avg Bitrate 

>= 3mbps  

>=1 < 3mbps  

<1mbps  

Framedrops 

<1 

>=1 < 3 

>3 

Bitrate Downgrades 

5 per 15 min 

>5 < 10 per 15 min 

> 10 per 15 mins 

Time to start  

< 2000ms 

>= 2000 < 3000ms 

> 3000ms 

Failed Sessions 

< 1 per 15 min 

>=1 < 2 per 15 min 

>2 per 15 min 

Total Active Users  

> previous 24 hours 

= previous 24 hours - 10% 

< previous 24 hours 

Total new users 

> previous 24 hours 

= previous 24 hours - 10% 

< previous 24 hours 

failed sign on's 

= 0 

>0 < 10 

>10 

Daily consumption live 

> previous 24 hours 

= previous 24 hours - 10% 

< previous 24 hours 

Daily consumption vod 

> previous 24 hours 

= previous 24 hours - 10% 

< previous 24 hours