OpenTV ENTera & OpenTV Platform Documentation

Internal Release Notes – ION

Version 24.30.020

Release Summary

ION 24Q2 GA release, 24.30.020 includes the following features and bug fixes.

New Product features

The features included as part of this release are:

  1. New Guide for Handheld devices - We’ve rolled out an entirely new guide experience, fine-tuned for handheld devices. Expect a smoother and more intuitive interface that’ll enhance user engagement across mobile platforms!

  2. Full Support for Android 14 (API level 34) - We’ve got you covered with Android 14 compatibility, ensuring our platform stays ahead with the latest OS updates, performance enhancements, and security standards.

  3. Dynamic Main Menu Configured by Rails in OpCon - Flexibility is key! You can now arrange and customize the main menu dynamically from OpCon, and add new Rails-driven screens on the fly. This is a game-changer for delivering personalized experiences faster.

  4. Promote 3rd Party Content with Ease - Leverage our Rails-driven screens to promote third-party content like Discover, Apps, and Games. You now have even more control to highlight content that drives value for our users.

  5. Unified Component Architecture for Handheld Devices - We've implemented a common component architecture for Rails-driven screens on handhelds. This simplifies the development and deployment process, making it easier to roll out new features across devices!

  6. Interactive Promotional Banners with Deep Links/QR Codes - Drive engagement with our new promotional banner capabilities! Add banners with deep links, QR codes, or standard links, whether as a full rail promotion or a single banner within content rails. It’s all about giving you more flexibility in delivering impactful promotions.

Backward Compatibility Consideration

ION version

OPF version

Results

24Q2

23Q2

Pass

24Q2

24Q2

Pass

List of Known Issues

The following issues are still open (not resolved) in this release, ION-23.52.040

Key

Summary

Severity

IONOCB-6136

After waking up the STB from standby, only the Claro key is working none of the other keys are functional.

High

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

Medium

IONOCB-6188

[CICADAS] [WEB] Page scrolls up when we come back from mediacard 

Medium

IONOCB-6179

[BUTTERFLIES] [Net life]7010 Error seen on Tizen after reboot and login

Medium

IONOCB-6164

[Butterflies][WEBOS][Longrun] Catchup event playback is happening instead of live on continuous channel zap.

Medium

IONOCB-6081

[CICADAS] Blank grid guide screen is seen in TestSigma execution

Medium

IONOCB-6070

Failed to display Catch-Up search results in Replay filter.

Medium

IONOCB-5901

[Butterflies] Playback errors are seen on performing trick modes.

Medium

IONOCB-4860

 Focus stuck in Login Page.

Medium

IONOCB-4941

 Focus is moving to action item instead of content in Episodic media card

Medium

IONOCB-4814

 Ingested Events position in the Grid Guide is not according to event start time.

Medium

IONOCB-4915

Force update popup is not appearing after sign-out and sign-in

Medium

IONOCB-4860

 Focus stuck in Login Page.

Medium

IONOCB-2812

 Favorite/Unfavorite Channel Not Reflecting in Different Devices

Medium

IONOCB-4115

[TIZEN ]DCE in EPG grid and playback DCE is different

Medium

IONOCB-4716

 In Guide Screen - Entered DCE numbers are not removed when left key is pressed

Medium

IONOCB-2598

Focus is lost when we Click 3 times Back Key on Version information Screen

Medium

IONOCB-5622

In-home error message is not shown in Discover/Explore/Saved

Medium

IONOCB-5726

Crash is seen on saved screen

Medium

IONOCB-5209

Discover page will not show added/removed contents until user refresh / logout and login

Medium

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

IONOCB-6159

[Butterflies] [LG Web OS] Able to Enter User Name And Password On Sign in Page When We invoke Forgot Password Popup.

Low

IONOCB-6121

Surfer end time is not updating properly for the recorded guard time enabled channel.

Low

IONOCB-6031

Surfer time is not updating properly as per the REWIND/FORWARD time.

Low

IONOCB-6022

[Butterflies][LG Web OS]Dual focus when we select exit icon from Mouse Hover.

Low

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Issue key

Summary

Severity

IONOCB-6423

[ButterFlies] App is crashing when we set reminder through episode strip or related strip

High

IONOCB-6422

common component do not have logo support for rails template

High

IONOCB-6425

[ButterFlies] Media card bottom header is not loading when opened a future media card through play key

Medium

IONOCB-6420

Poster Overlapping on Live Screen.

Medium

IONOCB-6419

[BUTTERFLIES] Recents & Timeline are not launching after catchup event finishes

Medium

IONOCB-6416

EPG data is not loading when we apply filters after Longrun .

Medium

IONOCB-6409

[ButterFlies] Text Overlap is seen in operator screen

Medium

IONOCB-6408

Subtitles are not disabling.

Medium

IONOCB-6406

[Butterflies] [IOS]Start over is not happening on doing BG/FG

Medium

IONOCB-6403

[Netlife][Chromecast] Sometimes playback will stop showing a frozen frame and progress bar can exceed screen area

Medium

IONOCB-6400

Umbrella build - Getting issue while creating a parental pin-

Medium

IONOCB-6399

[ButterFlies] Posters are not loading for some channels untill we drag the notification bar.

Medium

IONOCB-6398

[Butterflies] App boot time is increased.

Medium

IONOCB-6395

[CICADAS] Season wise sorting is not working as expected

Medium

IONOCB-6394

[ButterFlies] Channel Logo is not coming on the live channel strip in Discover screen

Medium

IONOCB-6392

[Butterflies] Surfer is not dismissing when Tune channel via google assist.

Medium

IONOCB-6387

[CICADAS] Menu auto dismiss is seen for second time

Medium

IONOCB-6385

[ButterFlies] Loading Icon Appears When Adding or Removing Favorite While Playing a Channel on the Live Screen with Favorite Filter Applied.

Medium

IONOCB-6381

[BUTTERFLIES] Dual players are seen in the Mediacard of a live event after performing Orientation change

Medium

IONOCB-6365

[Automation] NMP Player issue is observed during the playback

Medium

IONOCB-6362

[ButterFlies] ION Application shifted down on the mobile screen after keeping long run on discover.

Medium

IONOCB-6360

[Automation] Swipe action behavior is not working as expected.

Medium

IONOCB-6348

[BUTTERFLIES][USER PROFILES} Focus lost randomly and navigation is blocked inside User profile selection menu

Medium

IONOCB-6344

[BUTTERFLIES] [USER PROFILES] Discover Rails are not getting filtered based on profile selected

Medium

IONOCB-6342

[Automation] Catch up event is found in On Now Screen

Medium

IONOCB-6321

[Butterflies] 1003 error is seen in playback.

Medium

IONOCB-6253

[Butterflies] Blank screen with audio is heard after event transition

Medium

IONOCB-5873

[Automation][BUTTERFLIES] Focus Lost and navigation blocked in the EXPLORE screen when user applies multiple filters

Medium

IONOCB-6421

[Automation] Menu overlaps & dual focus are seen

Low

IONOCB-6418

[Butterflies]Focus lost on EPG when we apply favorite filter.

Low

IONOCB-6415

[Broadstar][Netlife] Sometimes playback resumes from the event beginning after a pause in SO

Low

IONOCB-6380

Playback screen is seen in bottom half in mediacard

Low

IONOCB-6361

Autoplay is not working on Startover after doing BG/FG

Low

IONOCB-6349

[BUTTERFLIES] [USER PROFILES] Focus flicker seen inside User Profile edit screen

Low

IONOCB-6323

No channel error message was not displayed in EPG screen

Low

IONOCB-6309

Claro logo (splash screen) is seen on the left side on relaunching the app

Low

IONOCB-6031

Surfer time is not updating properly as per the REWIND/FORWARD time.

Low

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

Issue key

Summary

Severity

IONOCB-6357

[BUTTERFLIES] Crash on Android mobile after opening any series folder from search

Critical

IONOCB-6337

[Netlife] App is stuck loading when logging with account that reached device number limit

Critical

IONOCB-6312

Crash is seen on mobile.

Critical

IONOCB-6305

App is not launching after killing app from Sign-in screen

Critical

IONOCB-6303

[Butterflies] Blank screen and only audio is heard if playback from Replay on internet reconnection 

Critical

IONOCB-6279

[Cicadas] Failed to load the web Application.

Critical

IONOCB-6233

[ButterFlies]App is crashing when any toast message appears in the application

Critical

IONOCB-6187

Hosted App: Navigation is not working in Discover once it launched as Default screen

Critical

IONOCB-6174

Sentry is not working on Q2 build for Web devices

Critical

IONOCB-5892

[CLC - NETLIFE] Discover have no information

Critical

IONOCB-6390

[BUTTERFLIES] ION App crashes after switching from one Wi-Fi to another Wi-Fi

High

IONOCB-6373

[BUTTERFLIES] ION App Crashes on Android Mobile When Playing Unsubscribed Channel from Search Results

High

IONOCB-6371

Additional menu screen metadata is not loaded 

High

IONOCB-6363

[BUTTERFLIES] ION User profile menu is not seen in UI if we enable Hierarchy API

High

IONOCB-6359

[Butterflies] App get stuck and responds very slow on selecting an event with no event info and Audio is heard in Background

High

IONOCB-6356

EPG is reloading on going to reverse epg from timeline

High

IONOCB-6346

[BUTTERFLIES][USER PROFILES} Splash screen flicker observed on logout and login

High

IONOCB-6318

[Butterflies][UMB] Playback Blank Screen when we search and play the content through discover

High

IONOCB-6316

Not able to launch third party apps.

High

IONOCB-6315

[ButterFlies] Catch up events that are not having catch up tag or play icon are not blocked or not greyed out in reverse EPG

High

IONOCB-6304

[BUTTERFLIES] Episodic strips are overlapping with player screen after performing Orientation

High

IONOCB-6302

[BUTTERFLIES]  Time is not updated in Guide after Long run 

High

IONOCB-6288

Page up/down is not working using +/- remote key in NOKIA

High

IONOCB-6283

[BUTTERFLIES] Playback Stuck After doing Standby with Ethernet removal scenario 

High

IONOCB-6282

[BUTTERFLIES] Playback Stuck After doing Start-Over Followed by Launching Netflix App

High

IONOCB-6266

Dual Focus displayed in SAVED screen during the scroll

High

IONOCB-6255

Favorite list is not updating in live screen, When we delete or remove the favorite from live screen

High

IONOCB-6243

[HSP][Netlife][iOS] Playback error after send app to background/foreground while in SO playback

High

IONOCB-6238

App is crashing on pressing back key from language selection screen

High

IONOCB-6204

PlaybackProgress received in float for 1tennessee operator

High

IONOCB-6183

Playback is Not happening in Channel No :- 109

High

IONOCB-6172

Discover screen is refresh for every 3 minutes

High

IONOCB-6171

Apps&Games menu option is not visible in main menu

High

IONOCB-6170

Discover/Live menu is jumping, When we press back from inside discover/Live menu

High

IONOCB-6165

[Butterflies][Tizen] 6001 Setup error is seen after standby and wake up after event transistion

High

IONOCB-6163

Program Info unavailable is displayed for few services after switching profile multiple times

High

IONOCB-6161

Continue button is not aligned properly in language selection screen

High

IONOCB-6146

Unable to invoke surfer after navigating to settings screen and coming back to playback screen

High

IONOCB-6114

[HSP][Chromecast] Sometimes the Chromecast receiver app closes, using Galaxy A50

High

IONOCB-6105

[ButterFlies] Parental pin is not asking for previously played locked channel after deleted the recorded content.

High

IONOCB-6097

[CLC] If we enable DAI, the Ad is not loading on the video

High

IONOCB-6091

Sentry all playback load time is not proper

High

IONOCB-6089

[CICADAS] User navigates to Saved screen post entering invalid pin while deleting protected recorded series events

High

IONOCB-6082

[BUTTERFLIES] [TIZEN] Timeline and Recents are not invoking from search 

High

IONOCB-6068

Wrong video is decoding , When do BG and FG

High

IONOCB-6066

Media card displayed wrong rating information, When we launch from surfer ( Info)

High

IONOCB-6061

[HSP][Netlife][Chromecast] Sometimes Chromecast fails to start

High

IONOCB-6042

Autoplayback is not happening 

High

IONOCB-5989

[Butterflies] Guide got blank on doing FG/BG on AMOB & IOS

High

IONOCB-5908

[Tizen] NKM2 Model 1000 error is seen during channel zap with 10 seconds gap

High

IONOCB-5810

Android TV Nokia Crash issue observed on NETLIFE

High

IONOCB-5804

App is rebooting every time after opening 3rd party app from apps and games

High

IONOCB-3913

Preview poster is not loading while doing Startover.

High

IONOCB-2133

[Jackson] Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

Version 24.12.040

Release Summary

ION 24Q1 GA release, 24.12.040 includes the following features and bug fixes.

New Product features

The features included as part of this release are:

  1. Rework Guide on Smart TV Devices ( LG Web OS and Samsung Tizen) to be more performant.

  2. Introduce Android Channels API integration into OpenTV Launcher devices – Content from installed third party apps can now be included in the OpenTV Launcher Rails for apps that publish content to the Android Channels API. 

  3. Override Event Posters – Content Posters can be overridden using attributes in Rails Builder to select the desired poster.

  4. Recent Screen Performance improvement - Improve the time to select the Channel item in Recent channel list so that tuning to channel is faster.

  5. Enable dynamic updates of Tizen apps.

  6. Enable dynamic updates of WebOS apps.

  7. Adjustments for caching data for all devices.

  8. Support showing "DISCOVER" screen as initial view on Sign-in, Reboot and Standby/Wakeup scenarios instead of live video on TV Devices. However, there are some limitations to this feature on LG, Tizen where in devices puts  application to background and then bring to Foreground on Standby On-Off . The ION product behavior on  BG/FG case is to retain the previous application state as it is. Hence in Standby case launching default screen as discover OR default channel behavior is not supported.

  9. Updated OpenTV Launcher notifications to meet Google Certification requirements.

  10. Enable user to change to LIVE channels using CH+/- while watching recorded content.

  11. Enable additional application logging remotely.

Backward Compatibility Consideration

ION version

OPF version

Results

24Q1

23Q2

Pass

List of Known Issues

The following issues are still open (not resolved) in this release, ION-23.52.040

Key

Summary

Severity

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

High

IONOCB-4860

 Focus stuck in Login Page.

Medium

IONOCB-4941

 Focus is moving to action item instead of content in Episodic media card

Medium

IONOCB-4814

 Ingested Events position in the Grid Guide is not according to event start time.

Medium

IONOCB-4915

Force update popup is not appearing after sign-out and sign-in

Medium

IONOCB-4860

 Focus stuck in Login Page.

Medium

IONOCB-2812

 Favorite/Unfavorite Channel Not Reflecting in Different Devices

Medium

IONOCB-4115

[TIZEN ]DCE in EPG grid and playback DCE is different

Medium

IONOCB-4680

Grid lines are missing for live events in guide page when user scrolls up/down

Medium

IONOCB-4716

 In Guide Screen - Entered DCE numbers are not removed when left key is pressed

Medium

IONOCB-2598

Focus is lost when we Click 3 times Back Key on Version information Screen

Medium

IONOCB-5622

In-home error message is not shown in Discover/Explore/Saved

Medium

IONOCB-5726

Crash is seen on saved screen

Medium

IONOCB-5551

Channel list number is not coming after doing force Stop

Medium

IONOCB-5209

Discover page will not show added/removed contents until user refresh / logout and login

Medium

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

IONOCB-4568

Getting unknown player Error 1000.

Low

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Issue key

Summary

Severity

IONOCB-6189

[CICADAS] [Android] Series folder is unavailable after cancelling entire series in Saved screen

High

IONOCB-6181

[LGWEBOS][OLED_2023]Sometimes Playback stuck or 6001 setup error is seen after internet removed and connect playback

High

IONOCB-6136

After waking up the STB from standby, only the Claro key is working none of the other keys are functional.

High

IONOCB-6091

Sentry all playback load time is not proper

High

IONOCB-6068

Wrong video is decoding , When do BG and FG

High

IONOCB-5994

[Butterflies] Numeric keys are not seen in the DCE keyboard pop-up in Guide

High

IONOCB-5989

[Butterflies] Guide got blank on doing FG/BG on AMOB & IOS

High

IONOCB-6188

[CICADAS] [WEB] Page scrolls up when we come back from mediacard 

Medium

IONOCB-6179

[BUTTERFLIES] [Net life]7010 Error seen on Tizen after reboot and login

Medium

IONOCB-6167

[Butterflies] Stays back in the Media card page after deleting the Protected content. 

Medium

IONOCB-6164

[Butterflies][WEBOS][Longrun] Catchup event playback is happening instead of live on continuous channel zap.

Medium

IONOCB-6145

CLC Tizen dont permit access to control parental

Medium

IONOCB-6138

[Butterflies] Force_update pop-up auto-dismisses after few min on SEI box.

Medium

IONOCB-6116

[Automation] Focus lost while coming back from Parental Control Screen.

Medium

IONOCB-6115

[Butterflies] [Long run] Poster stuck is observed after after coming back from Third party app. 

Medium

IONOCB-6107

[Butterflies][Long run] Discover and Live screen are exiting on keeping overnight

Medium

IONOCB-6102

[Butterflies] DCE popup is seen in the playback screen after reconnecting the ethernet.

Medium

IONOCB-6088

[ButterFlies] Default Channel is not launching on StandBy/Wakeup

Medium

IONOCB-6081

[CICADAS] Blank grid guide screen is seen in TestSigma execution

Medium

IONOCB-6070

Failed to display Catch-Up search results in Replay filter.

Medium

IONOCB-5982

Playback changing to default(first) playback on changing language

Medium

IONOCB-5901

[Butterflies] Playback errors are seen on performing trick modes.

Medium

IONOCB-5841

[ButterFlies] Blank cells are displayed for sometime in guide screen after cleared the favorite Filter

Medium

IONOCB-5838

[ButterFlies][TV Devices] LIVE Badge is seen for VOD Content in Discover Screen

Medium

IONOCB-6180

[BUTTERFLIES] [Net life]5006 Error seen on LG web OS after doing Channel search in Loop.

Low

IONOCB-6159

[Butterflies] [LG Web OS] Able to Enter User Name And Password On Sign in Page When We invoke Forgot Password Popup.

Low

IONOCB-6121

Surfer end time is not updating properly for the recorded guard time enabled channel.

Low

IONOCB-6031

Surfer time is not updating properly as per the REWIND/FORWARD time.

Low

IONOCB-6022

[Butterflies][LG Web OS]Dual focus when we select exit icon from Mouse Hover.

Low

IONOCB-5980

In Search results only LIVE events are coming

Low

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

Issue key

Summary

Severity

IONOCB-6144

[Netlife][CLC]Tizen Playback sometimes does not start after exit Standby

Critical

IONOCB-6139

fiveg-emerge - UAV - In complete Playbackmetrics for Android Device Playbacks

Critical

IONOCB-6103

[ButterFlies] Surfer,Timeline,recents are not invoking after cancelling a ongoing recording from saved screen

Critical

IONOCB-6092

[Butterflies] Transparent Parental lock is seen on the playback screen.

Critical

IONOCB-6085

[Butterflies] Discover screen is not launching on doing Standby Wakeup from Playback.

Critical

IONOCB-6071

Start-Over/Channel zap/DCE is not working

Critical

IONOCB-6064

Unable to recover the app from the "No internet" popup

Critical

IONOCB-6052

Crash issue is observed , When apply Premium filter and navigate reverse EPG

Critical

IONOCB-6051

Discover screen timeout even if user navigate inside discover 

Critical

IONOCB-6010

[Butterflies] Blank screen is seen on playing content from the Episodic strip.

Critical

IONOCB-5985

[BUTTERFLIES] Guide is Re-loading after BG/FG

Critical

IONOCB-5970

[Cicadas] Web build loads a blank screen 

Critical

IONOCB-5892

[CLC - NETLIFE] Discover have no information

Critical

IONOCB-5856

[Tizen NKLC] Video Freeze after selecting Subtitle and multi audio option from surfer with channel zap, recovery: Only reboot

Critical

IONOCB-5854

[Butterflies] Unable to perform any actions once user navigates through the action items in playback.

Critical

IONOCB-5823

[Automation] Application got hang on opening mediacard of parental locked event.

Critical

IONOCB-5821

[Automation] Full screen poster overlay is seen in media card

Critical

IONOCB-5727

[CLC] Default channel is set on the last row once the user click on guide

Critical

IONOCB-4388

EPG grid is blank completely when we select Date picker and Right/Left Navigation

Critical

IONOCB-6151

[CLC][WebOs][Tizen] WebOs build for LG and Tizen build are not reporting to Firebase

High

IONOCB-6146

Unable to invoke surfer after navigating to settings screen and coming back to playback screen

High

IONOCB-6131

[CLC][LG WebOs] After a long run doing playback, the app show an error 5006 and get stuck

High

IONOCB-6125

[ButterFlies] [Tizen][NKLC] 5005 error seen on channel zapping to ch no 305, 

High

IONOCB-6123

[CLC] If the the user tries to record all the available episodes, the past event are not appearing as recorded

High

IONOCB-6122

[BUTTERFLIES] [TIZEN] Playback Fails After Start-Over and BG/FG Switching

High

IONOCB-6120

[Butterflies] [Netlife] Black screen with loading icon is seen after continuous channel zap.

High

IONOCB-6117

[Butterflies] [Google Assist] Tuning to channel is not working from other screens except Guide screen. 

High

IONOCB-6113

[BUTTERFLIES] [TIZEN] Playback Stuck After 8 Hours in Background

High

IONOCB-6111

[Butterflies][UMB]Ion app is crashing when we did sudden navigation to Live screen.

High

IONOCB-6101

[Butterflies] [Long run] Overlay issue in playback. 

High

IONOCB-6096

[BUTTERFLIES] Blank Screen/Poster struck on NPVR After Applying Trick Modes and Performing Background/Foreground Operation

High

IONOCB-6095

[ButterFlies] Apps and Games Screen is Exiting by itself in offline mode after standby,wakeup and Reboot

High

IONOCB-6094

[Butterflies] [Long run] Discover screen data is not loaded.

High

IONOCB-6087

[BUTTERFLIES][UMBRELLA] User is unable to navigate to the About Device option inside Settings

High

IONOCB-6084

[Butterflies] Default channel playback started & then Discover launched as a launch screen after reboot.

High

IONOCB-6078

[Butterflies] On playing channel 109, the Guide shows from 1001.

High

IONOCB-6077

[Longrun] [Tizen] Playback struck and no metadata available after 12 hours of playback

High

IONOCB-6076

[Butterflies][Long run] Discover doesn't launch after Long run in Playback. 

High

IONOCB-6074

[Butterflies] Live badge & Progress bar are not seen in Discover recommendations for Live content.

High

IONOCB-6072

[Butterflies] Discover is not launching after standby/wakeup the STB

High

IONOCB-6063

Dual navigation in live screen

High

IONOCB-6056

Perform SO and wait event to finish-> do trickmode w/ 256x -> after tickmode finished LIVE is not switched

High

IONOCB-6055

Live indicator is not shifting after  1.5 hours

High

IONOCB-6053

Focus missing in guide , When apply Premium filter and do up/down navigation

High

IONOCB-6049

Parental popup is not exit while entering invalid pin

High

IONOCB-6047

[BUTTERFLIES][SEI] Fallback Poster Display After Router input source Disconnection and Reconnection

High

IONOCB-6045

[BUTTERFLIES][SEI] Poster stuck after coming out of Stand-by Following Ethernet Disconnect and Reconnect

High

IONOCB-6043

[Butterflies] No internet popup is seen twice. 

High

IONOCB-6034

[Butterflies] [Tizen 2019] Stuck in Poster on doing BG and FG in Tizen 2019 model..

High

IONOCB-6032

[Tizen][LG Web OS] Trick play on Startover content(turned Catch up) displays 7004 error

High

IONOCB-6030

[Butterflies] Poster is not seen for Netflix channel as per Figma.

High

IONOCB-6028

[Butterflies] Pressing OK launches Netflix after coming out of Standby.

High

IONOCB-6026

[BUTTERFLIES] Playback is struck after continuous channel zapping (+/-)

High

IONOCB-6006

[Butterflies] None keys will work after navigating to multiple third party apps. 

High

IONOCB-5999

[ButterFlies] Poster is not seen on Startover/Jump to Live after event transition

High

IONOCB-5997

[ButterFlies] Poster Stuck is seen on Bg/Fg and invoked google assist

High

IONOCB-5990

[Butterflies]On Surfer Paused time is overalped with actual time when paused during SO Playback

High

IONOCB-5973

Discover screen menu overlap is observed

High

IONOCB-5956

[Butterflies] Playback does not resume on reconnecting internet after event transition

High

IONOCB-5950

[ButterFlies] Internet error popup is seen in Discover screen after lock and unlock

High

IONOCB-5944

[CLC] QR CONTINUE SHOWING IN DISCOVER, GUIDE & OTHER CHANNELS

High

IONOCB-5888

TIZEN ERROR 5005 VERSION 25.52.050

High

IONOCB-5885

[Chopin] Problem with cast.

High

IONOCB-5875

Playback is not happening when do disconnect and connect the network.

High

IONOCB-5863

[Butterflies] App is re-launching in Explore/Search screen.

High

IONOCB-5860

Playback stuck is observed after clicking on "Keep watching" popup from the secondary media-card.

High

IONOCB-5858

[BUTTERFLIES] Live is playing instead of Catchup/NPVR for parentally locked events

High

IONOCB-5847

Future events are displayed in reverse epg screen

High

IONOCB-5843

[Butterflies] Font size is smaller compared to the previous build

High

IONOCB-5840

[BUTTERFLIES] Live indicator is not updating in EPG after event transition

High

IONOCB-5839

[Butterflies][Tizen] Navigation is stuck on Guide.

High

IONOCB-5827

[ButterFlies] Guide Screen is Blank when we force stop the application.

High

IONOCB-5822

[NCTC] Live page does not display any content

High

IONOCB-5819

[ButterFlies] Focus is seen on forward EPG on pressing left key from fav icon

High

IONOCB-5818

[Butterflies] Navigation in Guide is not smooth in handheld devices

High

IONOCB-5815

"No internet" popup appears frequently in the Web platforms

High

IONOCB-5812

[Butterflies] [UMB]Guide Blank seen after long run.

High

IONOCB-5811

Subtitle is not disabled/enabled from settings an surfer

High

IONOCB-5805

Some time Focus is moving to DCE icon in grid menu

High

IONOCB-5800

Locked channel message is not displayed and black screen is seen on diff scenarios

High

IONOCB-5773

Able to perform trick modes for live channel when start over is not enabled

High

IONOCB-5772

Channel list is coming blank

High

IONOCB-5735

[Tizen/Webos ] Playback error is coming on channel zap (6004, 5006 , 5005, 9001)

High

IONOCB-5705

In Spanish language gap b/w mediacard action items in not proper.

High

IONOCB-5700

[BUTTERFLIES] [UMBRELLA] Posters are not displayed properly in the media card episodic strips

High

IONOCB-5689

[NETLIFE] all devices are not registered in ODM/DMM

High

IONOCB-5222

[Butterflies] Blocked channels, and unsubscribed content can be played by searching for channel and clicking on channel search result.

High

IONOCB-5170

[QXC][Broadstar] EPG scrolling bad performance

High

IONOCB-2614

[IONSIT] Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Version 23.52.040

Release Summary

ION Q4 GA release, 23.52.040 includes the following features and bug fixes.

New Product features

The features included as part of this release are:

  1. Umbrella support for Responsive Web - Umbrella support for Responsive web would enable hosting same website for multiple operators and rebranding the same after the sign on is successful.

Backward Compatibility Consideration

ION version

OPF version

Results

23Q4

22Q4

Pass

23Q4

23Q1

Pass

23Q4

23Q2

Pass

List of Known Issues

The following issues are still open (not resolved) in this release, ION-23.52.040

Key

Summary

Severity

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

High

IONOCB-3088

[TVKey][Tizen] Focus is stuck on single EPG screen.

High

IONOCB-4813

 [WEB] Guide and Saved screens are not resetting on navigating to different screens.

Medium

IONOCB-4906

 Sometimes StartOver is not starting from beginning

Medium

IONOCB-4860

 Focus stuck in Login Page.

Medium

IONOCB-4734

 Playback Pause icon & Live tag is changing its size when focus moves to action icons

Medium

IONOCB-4874

 Search text bar jump observed in EXPLORE screen

Medium

IONOCB-4873

Highlight is seen on both search text panel as well as RECENT Search result

Medium

IONOCB-4862

 Focus is going to the initial position when we press down key in the explore screen.

Medium

IONOCB-4911

 Event Name got truncated when we do fast navigation on saved screen.

Medium

IONOCB-4858

 Focus is not highlighting on Channel logo Grid.

Medium

IONOCB-4922

Padlock icon is seen in Header(miniguide) Even after Playback.

Medium

IONOCB-4941

 Focus is moving to action item instead of content in Episodic media card

Medium

IONOCB-4858

 Focus is not highlighting on Channel logo Grid.

Medium

IONOCB-4814

 Ingested Events position in the Grid Guide is not according to event start time.

Medium

IONOCB-4915

Force update popup is not appearing after sign-out and sign-in

Medium

IONOCB-3530

Guard Time is not working on Live Screen

Medium

IONOCB-4862

 Focus is going to the initial position when we press down key in the explore screen.

Medium

IONOCB-4873

Highlight is seen on both search text panel as well as RECENT Search result

Medium

IONOCB-4906

Sometimes StartOver is not starting from beginning

Medium

IONOCB-4260

 G/PG rated contents are asking for PIN when the parental rating is set to General

Medium

IONOCB-4874

 Search text bar jump observed in EXPLORE screen

Medium

IONOCB-4734

 Playback Pause icon & Live tag is changing its size when focus moves to action icons

Medium

IONOCB-3629

 Focus jumps to top when opened and closed a media card from saved screen.

Medium

IONOCB-2011

[CDVR]:Unable to unprotect the recorded content when pin is not set in the account level

Medium

IONOCB-4860

 Focus stuck in Login Page.

Medium

IONOCB-4557

 Audio popup displays at top of the screen

Medium

IONOCB-4560

 Favorite icon focus returns to Start Over icon

Medium

IONOCB-2812

 Favorite/Unfavorite Channel Not Reflecting in Different Devices

Medium

IONOCB-4115

[TIZEN ]DCE in EPG grid and playback DCE is different

Medium

IONOCB-4531

[TVKEY] Focus seen on both Guide Grid and Other Options like DCE

Medium

IONOCB-2749

[TVKEY]"No Channels'' will display on guide screen when we select Favorites in filter

Medium

IONOCB-4813

 [WEB] Guide and Saved screens are not resetting on navigating to different screens.

Medium

IONOCB-4680

Grid lines are missing for live events in guide page when user scrolls up/down

Medium

IONOCB-4716

 In Guide Screen - Entered DCE numbers are not removed when left key is pressed

Medium

IONOCB-2598

Focus is lost when we Click 3 times Back Key on Version information Screen

Medium

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

IONOCB-4729

Video image is cut

Low

IONOCB-4568

Getting unknown player Error 1000.

Low

OCB-6701

[Chromecast]Once connected to Chromecast, Full screen view is not happening.

Low

IONOCB-4017

 Media card options are not Right aligned in Arabic

Low

IONOCB-4729

Video image is cut

Low

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

Severity

IONOCB-5560

[Web UMB] EPG blank and text overlap seen after reloading the webpage when locale is set to Polish language

High

IONOCB-5648

[WEB] StartOver is not working as expected

High

IONOCB-5473

Black screen observed on Network disconnection and connection

High

IONOCB-5587

Playback error 7026 seen when attempting trick modes continuously

High

IONOCB-5650

[WEB] RW operation is not working in live playback

High

IONOCB-5476

Event poster is not seen in binge watching popup

Medium

IONOCB-5651

[WEB] Dual focus observed when user performs playback on a live content and comes back to MediaCard

Medium

IONOCB-5639

[WebOS] Saved - Parental PIN and Delete popup displayed simultaneously

Medium

IONOCB-5604

[TIZEN] Favorites Filter text is changing to "All channels"

Medium

IONOCB-5155

[TVKEY] Bottom Header is not loading when opened a series media card through play key

Medium

IONOCB-5431

Favorite is not updating until the Surfer dismisses.

Medium

IONOCB-5679

Favoriting a channel or event from explore is not updating in Guide or Saved Screens.

Medium

IONOCB-5623

Firebase is not working in LG WebOS

Medium

IONOCB-5672

Long Press okay is not focusing guide icon in LIVE Screen for Tizen device

Medium

IONOCB-5584

QR code is displayed in player screen for in-home enabled channel

Medium

IONOCB-5598

[TIZEN] Media card is moving out of resolution

Medium

IONOCB-5557

Focus lost on Episodic strips & Stuck is seen on Episodic strips

Medium

IONOCB-5323

Timeline is launching when pressed down key from surfer.

Medium

IONOCB-5581

MORE info option is seen for lesser description.

Medium

IONOCB-5589

Catchup Rail contents in DISCOVER screen show date as 1970

Medium

IONOCB-5637

[WebOS] Navigation is not happening in Media Card after pausing the playback

Medium

IONOCB-2011

[CDVR]:Unable to unprotect the recorded content when pin is not set in the account level

Medium

IONOCB-5578

Black Screen is seen when we do BG/FG on Unsubscribed channel QR Screen.

Medium

IONOCB-5531

Parental PIN is asking on tuning to the not subscribed channel through DCE /Channel Zap and on pressing Back key Blank screen is displayed.

Medium

IONOCB-5665

Able to perform DCE on Keep watching popup.

Medium

IONOCB-5547

Player screen is exiting on pressing back key from surfer.

Medium

IONOCB-5668

Issues On clicking OK on Keep watching popup

Medium

IONOCB-5647

Focus lost on favorite icon in live playback.

Medium

IONOCB-5642

Focus lost after applying continue watching filter in Saved screen.

Medium

IONOCB-4767

Unable to select the recordings filter option in saved screen.

Medium

IONOCB-5577

Saved screen filter text color is black

Medium

IONOCB-5492

Unable to Unprotect a Recording from playback in saved screen

Medium

IONOCB-5595

In Saved for series folder the focus moves to random events

Medium

IONOCB-5661

[WEB] Incomplete guide is seen on pressing back from saved screen

Medium

IONOCB-5591

Focus lost in Explore/search screen.

Medium

IONOCB-4560

Favorite icon focus returns to Start Over icon

Medium

IONOCB-5538

First launch screen is not displayed on deleting and installing another app

Medium

IONOCB-5691

Multiple Channel Tuning is not happening for the Parentally locked content through channel zap.

Medium

IONOCB-5667

1000 Playback error is seen on performing tricks modes for the recorded contents from the saved screen.

Medium

IONOCB-5666

5006 Playback Error or black screen is seen After BG and FG in the Media card Page.

Medium

IONOCB-5656

Back key is missing inside the Scheduled recordings folder after relogging

Medium

IONOCB-5644

Playback is not tuned when we click on remainder notification

Medium

IONOCB-5622

In-home error message is not shown in Discover/Explore/Saved

Medium

IONOCB-5597

Focus lost on recents when app relaunch from BG to FG

Medium

IONOCB-5596

Not able to launch recent, Timeline immediately in parentally locked content.

Medium

IONOCB-5726

Crash is seen on saved screen

Medium

IONOCB-5746

Data is not loading and the App crashes on clicking on the scheduled folder

Medium

IONOCB-5785

Timeline and Recent are not launching when tuned a channel through google assist

Medium

IONOCB-5757

[WEB] Reminder is not working for parentally locked events

Medium

IONOCB-5667

1000 Playback error is seen on performing tricks modes for the recorded contents from the saved screen.

Medium

IONOCB-5759

Insight values are not updating from UPVS Dynamic Config

Medium

IONOCB-5551

Channel list number is not coming after doing force Stop

Medium

IONOCB-5404

[WebOS] TV2023 Random Error 5006 and Error 1000 after zapping

Medium

IONOCB-5209

Discover page will not show added/removed contents until user refresh / logout and login

Medium

IONOCB-5177

Event name shows "Informacion del programa no disponible" in Timeline after event transition

Medium

IONOCB-5219

Terms and conditions text is overlapped by "View android Settings"

Low

IONOCB-5552

Focus lost is seen in Explore screen after applying filter

Low

IONOCB-5533

Ellipses on the Guide are center aligned not bottom aligned.

Low

IONOCB-5541

Tick mark is not displayed in audio popup

Low

IONOCB-5150

Focus is moving to start-over option in playback

Low

IONOCB-5420

Unable to launch timeline and recents for not subscribed channel.

Low

IONOCB-5535

Older invalid Username is displayed on coming back from Operator screen

Low

IONOCB-5539

Channel list is not updating on changing language in First launch screen

Low

IONOCB-5686

[Tizen] Sometimes App is not responding when non-subscribed channel is a default channel

Low

IONOCB-5460

[Tizen] Sometimes loading icon is not dismissed even after playback starts with smooth..

Low

IONOCB-5712

Menu items are seen in Media card on pressing BACK key immediately

Low

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

Key

Summary

Severity

IONOCB-5739

Live vertical bar in GUIDE shouldn't move further than 50%

Critical

IONOCB-5728

Once the user is doing the focus on the live event. if they click the button to go to the below item, is taking them to a catch up event

Critical

IONOCB-5471

Surfer is zoom in and zoom out while navigate between progress bar and surfer options

Critical

IONOCB-5324

App Crashes when Unfavoriting the channel from media card

Critical

IONOCB-5168

[TVKEY] After the error 7026 appear, all channels except 1001 are showed as unsubscribed

Critical

IONOCB-5223

Old search query results are displaying for the subsequent search queries after the 1st search

Critical

IONOCB-5588

JUMP TO LIVE option fails to display post start over of currently recording event.

Critical

IONOCB-5328

Timeline is not getting updated

Critical

IONOCB-5499

App Crash seen on channel zap

Critical

IONOCB-5474

Blank screen / Crash observed on playback of catch up content from Related strip

Critical

IONOCB-5336

CU is playing during channel zap

Critical

IONOCB-5314

Menu is not loading during the first launch

Critical

IONOCB-5483

[LG] Clicking on live icon, It is going to discover screen

Critical

IONOCB-5555

Crash issue is observed, When we remove and connect the network

Critical

IONOCB-5537

Menu data is not loading after reboot the application

Critical

IONOCB-5615

Recording content clicking rewind during Fast forward is taking the player point to beginning of the content instead of 2x rewind

Critical

IONOCB-5606

Mediacard Navigation between Episodes, watch next, Related on Bottom header is not working - Issue is seen only with new MainMenu

Critical

IONOCB-5614

Sentry is not working in iOS, build is crashing

Critical

IONOCB-5629

Guide is blank while launching from timeline after changing UI language

Critical

IONOCB-5545

[Long run] Timeline, Live, recent are not updating.

Critical

IONOCB-5616

Trick-play is not working in iOS

Critical

IONOCB-4321

Many devices recently reported playback metrics event is still generating a lot of null data.

High

IONOCB-5355

Focus is not maintained in main menu, When press Up key in Live menu

High

IONOCB-5354

Terms and condition link is opened when clicked on "Help" option

High

IONOCB-5325

Different Media card details are showing once we unfavorite a channel in live screen

High

IONOCB-5198

Parental Pin Popup is exiting when we enter wrong pin for channel zap.

High

IONOCB-4412

PlaybackStart event with empty and NULL accountId. Creationdatetime in future

High

IONOCB-5348

Clear content is not playing, black screen is observed for a while [20-30 secs], then app is crashing

High

IONOCB-5322

Media card details are not loading after deleting recorded content from discover screen and opening the same mediacard again.

High

IONOCB-5485

The title disappears when we focus the content in the REPLAY screen in SEI

High

IONOCB-5454

[Mob] Wrong progressbar displaying when startover content casting

High

IONOCB-5437

Bookmark is not showing outside of the media card in saved screen for continue watching events.

High

IONOCB-5361

App don't allow you to see more than 25 recordings in your account.

High

IONOCB-5356

Focus is switching to EPG icon in live menu

High

IONOCB-3023

[TVKEY]Navigation is not smooth on Discover, Live and Explore screen.

High

IONOCB-5334

[WebOS] Blackscreen while zapping sometimes lasts more than 10 sec

High

IONOCB-5609

Help text is not displayed on ON now screen when the LIVE_EPG_Header is true

High

IONOCB-5397

Casting is stuck in OpenTV Logo when we cast content before playback starts

High

IONOCB-5602

Unable to select menu options through hover

High

IONOCB-5367

Episodes are not seen for a series content when launched from Guide screen

High

IONOCB-5508

Info card is blank on EPG grid

High

IONOCB-5202

Episode strip is not displayed in MediaCard

High

IONOCB-5352

Failed to unfavorite the event

High

OCB-3690

When press back key in DCE pop up only keyboard is exiting, pop up remains

High

IONOCB-5469

Padlock icon is not seen on saved screen

High

IONOCB-5463

Bookmarked Recorded content is playing from starting after reconnecting ethernet

High

IONOCB-5448

After cancelling the Recording live content it will be not removed from saved screen

High

IONOCB-5395

Log out is not happening on Umbrella variant

High

IONOCB-5327

All Channels filter in GUIDE is not showing all the channels when we unfavorite all the favorite channels from LIVE Screen

High

IONOCB-5163

There is an inconsistency in displaying between "SERIES" or "XX EPISODES".

High

IONOCB-5475

[Tizen] Focus moves on Media card action items instead of Related strip

High

IONOCB-5413

Exit key is not seen in LG WEBOS TV

High

IONOCB-4334

Discover screen is showing No content available after clearing data

High

IONOCB-5398

Event duration in TV is shown as 0 0

High

IONOCB-5432

Video keeps freezing during playback after the event transition

High

IONOCB-5387

Focus is moving to last selected Menu & Seen blank in Apps & Games menu

High

IONOCB-3228

[Tizen][TV Key][LG Web OS] Continuous forward/rewind 7004 error will display.

High

IONOCB-2627

Duplicate Genre is added after updating the GENRE in channels via OPCON

High

IONOCB-3301

11800 error is seen instead of "device limitation" error for SSM

High

IONOCB-5486

Crash observed while navigating between live playback and info multiple times

High

IONOCB-5412

After Event Transition Live badge is not seen and playing the catch-up event and progress bar is not updating in Recents.

High

IONOCB-5385

[LG WEB OS] [Tizen] DCE is tuning to Catch up instead of LIVE for some channels

High

IONOCB-3657

Playback is tuning from starting when BG/FG.

High

IONOCB-4872

The surfer timeline pointer [Round dot] is slightly overlapping with the content time during trick-play

High

IONOCB-4741

[Web] Delete/Protect icon is not displayed for recorded content when launched from guide

High

IONOCB-5313

Not subscribed text is seen for a second before playback starts.

High

IONOCB-5151

Unable to Scroll in SAVED list on selecting Recordings Filter

High

IONOCB-3257

Series Folder Poster missing.

High

OCB-836

Clone of issue with summary: [Google Analytics][iOS] Issues related to google Analytics

High

IONOCB-5234

Session expires

High

IONOCB-5493

Playback with locked channel message while app relaunch [ Reboot ]

High

OCB-5680

Blank screen with loading icon is displayed when we keep playback screen for more than 3hours

High

IONOCB-3829

Episode strip disappeared on the saved screen.

High

IONOCB-5180

Reverse EPG shows empty grid after locking/unlocking device.

High

IONOCB-5421

Unable to navigate back when help url is selected from settings page

High

IONOCB-5392

Favorites strip in live screen is blank.

High

IONOCB-3648

Unable to launch recent and timeline after pressing up key from progress bar.

High

IONOCB-5559

Enabling sentry for mobile device, build is crashing

High

IONOCB-5573

Navigating through the menu, video overlay is seen

High

OCB-3541

Channel zap performance is degrading after 15 mins of channel zapping on SEI

High

IONOCB-5362

[WebOS] Sometimes error 1000 is show when tuning parental locked channel

High

IONOCB-5680

CSP headers are missing in hosted application

High

IONOCB-3607

[FireTV] Audio/video resume on Live after long pause.

High

IONOCB-5653

[WEB] Unable to invoke surfer on playing the live event after toggling b/w info and media card

High

IONOCB-5608

Guide menu is displayed empty , When move the focus to main menu and click on LIVE icon

High

IONOCB-5439

Focus lost on saved screen on applying a filter which has no content.

High

IONOCB-3700

Cancel Recording is giving "Title cannot be Recorded."!.

High

IONOCB-5560

[Web UMB] EPG blank and text overlap seen after reloading the webpage when locale is set to polish language

High

IONOCB-5415

Duplicate Episodes in Episodic strip

High

IONOCB-5509

Customer Video logo is not seen

High

IONOCB-4027

No content available message is displayed in GUIDE and Live screen after Network Disconnect and Reconnect

High

IONOCB-5368

Catch Up playback is happening Behind unsubscribed error.

High

IONOCB-5544

Not able to do favorite ongoing recordings content.

High

IONOCB-5351

Media card is overlapping with menu by using mouse Hover

High

IONOCB-5511

Unsubscribed text is seen out of the Popup

High

IONOCB-5601

Focus lost in exit popup

High

IONOCB-5556

Media Card Aggregated API is not showing any poster images when IMDS is set True

High

IONOCB-5436

When we Apply Favorites and continue watching filter in saved,only continue watching events are listing.

High

IONOCB-5554

Guide filter is overlapped with Saved screen filter

High

IONOCB-5620

The time is decrementing into negative values after pause the ongoing live recorded content from Saved screen

High

IONOCB-5510

Guide, Search and Saved menu's are not loading after first launch

High

IONOCB-5592

On Going Recording Content is not showing the correct information in saved screen.

High

IONOCB-5455

For the parentally locked catchup content on Reconnecting the internet switching to live.

High

IONOCB-3602

[Load Test] App stuck on loading icon / Screens are empty

High


Version 23.52.030

Release Summary

ION Q4 GA release, 23.52.030 includes the following features and bug fixes.

New Product features

The features included as part of this release are:

  1. Unsubscribed Channel upsell using QR code for self service portal - QR codes to be displayed for assisting upsell of subscription from the user interface. This will reduce friction in the purchase process. 

  2. Reduce spacing between content items in Discover screen - Condensed Discover screen design to provide more content choices to user per viewport. 

  3. Performance and UEX design changes - User Experience design changes from zoom to border highlight for the focused items.

  4. ION Performance Benchmark outcome (NPVR) - Optimized UI rendering, Loading time on SAVED screen for all TV devices. Optimized management of recording data stored in ION and API calls to reduce the memory usage and network load.

  5. ION Performance Benchmark outcome (Menu Navigation) - Optimized menu navigation on all TV devices. This feature allows user to navigate between menu items without blocking.

  6. ION Performance Benchmark outcome (New and Descoped Use Cases) - Added new TAGS for Sentry events, added capability to Dynamic ON/OFF Sentry events. Added new performance transactions, added capability to set performance transaction thresholds in client devices. This feature suffices as an internal tool for Nagra to improve debugging and performance monitoring. NOTE: Dynamic ON/OFF is not supported in SmartTV devices due to known issue that SmartTV devices are not enabled with push messaging support.

  7. Umbrella support for Responsive Web - Umbrella support for Responsive web would enable hosting same website for multiple operators and rebranding the same after the sign on is successful.

  8. Web Umbrella Support[Infra] - Umbrella support for Responsive Web would enable hosting same website for multiple operators and rebranding the same after the sign on is successful.

  9. Performance Optimization of Playback from Media card/Discover/Live/Guide - Improved time to playback from Media card on Smart TV devices as per KPI definitions mentioned in ION KPIs (nagra.com). Some of the improvements were also applied to Android TV devices and ensured the KPIs are achieved on Android TV devices as well.

  10. UI performance improvement for the various screens - Improved time to load and interact with ION main menu screens on all TV devices as per the KPI definitions mentioned in ION KPIs (nagra.com).

  11. Performance improvement on the time taken to playback during the stand-by / wake-up in SmartTV devices - The time taken to start the playback when the user wakes-up the box from standby must be less than 18 seconds. Refer ION KPIs (nagra.com) for any deviations.

Backward Compatibility Consideration

ION version

OPF version

Results

23Q4

22Q4

Pass

23Q4

23Q1

Pass

23Q4

23Q2

Pass

List of Known Issues

The following issues are still open (not resolved) in this release, ION-23.52.030

Key

Summary

Severity

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

High

IONOCB-3088

[TVKey][Tizen] Focus is stuck on single EPG screen.

High

IONOCB-4813

 [WEB] Guide and Saved screens are not resetting on navigating to different screens.

Medium

IONOCB-4906

 Sometimes StartOver is not starting from beginning

Medium

IONOCB-4860

 Focus stuck in Login Page.

Medium

IONOCB-4734

 Playback Pause icon & Live tag is changing its size when focus moves to action icons

Medium

IONOCB-4874

 Search text bar jump observed in EXPLORE screen

Medium

IONOCB-4873

Highlight is seen on both search text panel as well as RECENT Search result

Medium

IONOCB-4862

 Focus is going to the initial position when we press down key in the explore screen.

Medium

IONOCB-4911

 Event Name got truncated when we do fast navigation on saved screen.

Medium

IONOCB-4858

 Focus is not highlighting on Channel logo Grid.

Medium

IONOCB-4922

Padlock icon is seen in Header(miniguide) Even after Playback.

Medium

IONOCB-4941

 Focus is moving to action item instead of content in Episodic media card

Medium

IONOCB-4858

 Focus is not highlighting on Channel logo Grid.

Medium

IONOCB-4814

 Ingested Events position in the Grid Guide is not according to event start time.

Medium

IONOCB-4915

Force update popup is not appearing after sign-out and sign-in

Medium

IONOCB-3530

Guard Time is not working on Live Screen

Medium

IONOCB-4862

 Focus is going to the initial position when we press down key in the explore screen.

Medium

IONOCB-4873

Highlight is seen on both search text panel as well as RECENT Search result

Medium

IONOCB-4906

Sometimes StartOver is not starting from beginning

Medium

IONOCB-4260

 G/PG rated contents are asking for PIN when the parental rating is set to General

Medium

IONOCB-4874

 Search text bar jump observed in EXPLORE screen

Medium

IONOCB-4734

 Playback Pause icon & Live tag is changing its size when focus moves to action icons

Medium

IONOCB-3629

 Focus jumps to top when opened and closed a media card from saved screen.

Medium

IONOCB-2011

[CDVR]:Unable to unprotect the recorded content when pin is not set in the account level

Medium

IONOCB-4860

 Focus stuck in Login Page.

Medium

IONOCB-4557

 Audio popup displays at top of the screen

Medium

IONOCB-4560

 Favorite icon focus returns to Start Over icon

Medium

IONOCB-2812

 Favorite/Unfavorite Channel Not Reflecting in Different Devices

Medium

IONOCB-4115

[TIZEN ]DCE in EPG grid and playback DCE is different

Medium

IONOCB-4531

[TVKEY] Focus seen on both Guide Grid and Other Options like DCE

Medium

IONOCB-2749

[TVKEY]"No Channels'' will display on guide screen when we select Favorites in filter

Medium

IONOCB-4813

 [WEB] Guide and Saved screens are not resetting on navigating to different screens.

Medium

IONOCB-4680

Grid lines are missing for live events in guide page when user scrolls up/down

Medium

IONOCB-4716

 In Guide Screen - Entered DCE numbers are not removed when left key is pressed

Medium

IONOCB-2598

Focus is lost when we Click 3 times Back Key on Version information Screen

Medium

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

IONOCB-4729

Video image is cut

Low

IONOCB-4568

Getting unknown player Error 1000.

Low

OCB-6701

[Chromecast]Once connected to Chromecast, Full screen view is not happening.

Low

IONOCB-4017

 Media card options are not Right aligned in Arabic

Low

IONOCB-4729

Video image is cut

Low

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

Severity

IONOCB-5560

[Web UMB] EPG blank and text overlap seen after reloading the webpage when locale is set to Polish language

High

IONOCB-5648

[WEB] StartOver is not working as expected

High

IONOCB-5473

Black screen observed on Network disconnection and connection

High

IONOCB-5587

Playback error 7026 seen when attempting trick modes continuously

High

IONOCB-5650

[WEB] RW operation is not working in live playback

High

IONOCB-5476

Event poster is not seen in binge watching popup

Medium

IONOCB-5651

[WEB] Dual focus observed when user performs playback on a live content and comes back to MediaCard

Medium

IONOCB-5639

[WebOS] Saved - Parental PIN and Delete popup displayed simultaneously

Medium

IONOCB-5604

[TIZEN] Favorites Filter text is changing to "All channels"

Medium

IONOCB-5155

[TVKEY] Bottom Header is not loading when opened a series media card through play key

Medium

IONOCB-5431

Favorite is not updating until the Surfer dismisses.

Medium

IONOCB-5679

Favoriting a channel or event from explore is not updating in Guide or Saved Screens.

Medium

IONOCB-5623

Firebase is not working in LG WebOS

Medium

IONOCB-5672

Long Press okay is not focusing guide icon in LIVE Screen for Tizen device

Medium

IONOCB-5584

QR code is displayed in player screen for in-home enabled channel

Medium

IONOCB-5598

[TIZEN] Media card is moving out of resolution

Medium

IONOCB-5557

Focus lost on Episodic strips & Stuck is seen on Episodic strips

Medium

IONOCB-5323

Timeline is launching when pressed down key from surfer.

Medium

IONOCB-5581

MORE info option is seen for lesser description.

Medium

IONOCB-5589

Catchup Rail contents in DISCOVER screen show date as 1970

Medium

IONOCB-5637

[WebOS] Navigation is not happening in Media Card after pausing the playback

Medium

IONOCB-2011

[CDVR]:Unable to unprotect the recorded content when pin is not set in the account level

Medium

IONOCB-5578

Black Screen is seen when we do BG/FG on Unsubscribed channel QR Screen.

Medium

IONOCB-5531

Parental PIN is asking on tuning to the not subscribed channel through DCE /Channel Zap and on pressing Back key Blank screen is displayed.

Medium

IONOCB-5665

Able to perform DCE on Keep watching popup.

Medium

IONOCB-5547

Player screen is exiting on pressing back key from surfer.

Medium

IONOCB-5668

Issues On clicking OK on Keep watching popup

Medium

IONOCB-5647

Focus lost on favorite icon in live playback.

Medium

IONOCB-5642

Focus lost after applying continue watching filter in Saved screen.

Medium

IONOCB-4767

Unable to select the recordings filter option in saved screen.

Medium

IONOCB-5577

Saved screen filter text color is black

Medium

IONOCB-5492

Unable to Unprotect a Recording from playback in saved screen

Medium

IONOCB-5595

In Saved for series folder the focus moves to random events

Medium

IONOCB-5661

[WEB] Incomplete guide is seen on pressing back from saved screen

Medium

IONOCB-5591

Focus lost in Explore/search screen.

Medium

IONOCB-4560

Favorite icon focus returns to Start Over icon

Medium

IONOCB-5538

First launch screen is not displayed on deleting and installing another app

Medium

IONOCB-5691

Multiple Channel Tuning is not happening for the Parentally locked content through channel zap.

Medium

IONOCB-5667

1000 Playback error is seen on performing tricks modes for the recorded contents from the saved screen.

Medium

IONOCB-5666

5006 Playback Error or black screen is seen After BG and FG in the Media card Page.

Medium

IONOCB-5656

Back key is missing inside the Scheduled recordings folder after relogging

Medium

IONOCB-5644

Playback is not tuned when we click on remainder notification

Medium

IONOCB-5622

In-home error message is not shown in Discover/Explore/Saved

Medium

IONOCB-5597

Focus lost on recents when app relaunch from BG to FG

Medium

IONOCB-5596

Not able to launch recent, Timeline immediately in parentally locked content.

Medium

IONOCB-5551

Channel list number is not coming after doing force Stop

Medium

IONOCB-5404

[WebOS] TV2023 Random Error 5006 and Error 1000 after zapping

Medium

IONOCB-5209

Discover page will not show added/removed contents until user refresh / logout and login

Medium

IONOCB-5177

Event name shows "Informacion del programa no disponible" in Timeline after event transition

Medium

IONOCB-5219

Terms and conditions text is overlapped by "View android Settings"

Low

IONOCB-5552

Focus lost is seen in Explore screen after applying filter

Low

IONOCB-5533

Ellipses on the Guide are center aligned not bottom aligned.

Low

IONOCB-5541

Tick mark is not displayed in audio popup

Low

IONOCB-5150

Focus is moving to start-over option in playback

Low

IONOCB-5420

Unable to launch timeline and recents for not subscribed channel.

Low

IONOCB-5535

Older invalid Username is displayed on coming back from Operator screen

Low

IONOCB-5539

Channel list is not updating on changing language in First launch screen

Low

IONOCB-5686

[Tizen] Sometimes App is not responding when non-subscribed channel is a default channel

Low

IONOCB-5460

[NetLife][Tizen] Sometimes loading icon is not dismissed even after playback starts with smooth..

Low

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

Key

Summary

Severity

IONOCB-5471

Surfer is zoom in and zoom out while navigate between progress bar and surfer options

Critical

IONOCB-5324

App Crashes when Unfavoriting the channel from media card

Critical

IONOCB-5168

[TVKEY] After the error 7026 appear, all channels except 1001 are showed as unsubscribed

Critical

IONOCB-5223

Old search query results are displaying for the subsequent search queries after the 1st search

Critical

IONOCB-5588

JUMP TO LIVE option fails to display post start over of currently recording event.

Critical

IONOCB-5328

Timeline is not getting updated

Critical

IONOCB-5499

App Crash seen on channel zap

Critical

IONOCB-5474

Blank screen / Crash observed on playback of catch up content from Related strip

Critical

IONOCB-5336

CU is playing during channel zap

Critical

IONOCB-5314

Menu is not loading during the first launch

Critical

IONOCB-5483

[LG] Clicking on live icon, It is going to discover screen

Critical

IONOCB-5555

Crash issue is observed, When we remove and connect the network

Critical

IONOCB-5537

Menu data is not loading after reboot the application

Critical

IONOCB-5615

Recording content clicking rewind during Fast forward is taking the player point to beginning of the content instead of 2x rewind

Critical

IONOCB-5606

Mediacard Navigation between Episodes, watch next, Related on Bottom header is not working - Issue is seen only with new MainMenu

Critical

IONOCB-5614

Sentry is not working in iOS, build is crashing

Critical

IONOCB-5629

Guide is blank while launching from timeline after changing UI language

Critical

IONOCB-5545

[Long run] Timeline, Live, recent are not updating.

Critical

IONOCB-5616

Trick-play is not working in iOS

Critical

IONOCB-4321

Many devices recently reported playback metrics event is still generating a lot of null data.

High

IONOCB-5355

Focus is not maintained in main menu, When press Up key in Live menu

High

IONOCB-5354

Terms and condition link is opened when clicked on "Help" option

High

IONOCB-5325

Different Media card details are showing once we unfavorite a channel in live screen

High

IONOCB-5198

Parental Pin Popup is exiting when we enter wrong pin for channel zap.

High

IONOCB-4412

PlaybackStart event with empty and NULL accountId. Creationdatetime in future

High

IONOCB-5348

Clear content is not playing, black screen is observed for a while [20-30 secs], then app is crashing

High

IONOCB-5322

Media card details are not loading after deleting recorded content from discover screen and opening the same mediacard again.

High

IONOCB-5485

The title disappears when we focus the content in the REPLAY screen in SEI

High

IONOCB-5454

[Mob] Wrong progressbar displaying when startover content casting

High

IONOCB-5437

Bookmark is not showing outside of the media card in saved screen for continue watching events.

High

IONOCB-5361

App don't allow you to see more than 25 recordings in your account.

High

IONOCB-5356

Focus is switching to EPG icon in live menu

High

IONOCB-3023

[TVKEY]Navigation is not smooth on Discover, Live and Explore screen.

High

IONOCB-5334

[WebOS] Blackscreen while zapping sometimes lasts more than 10 sec

High

IONOCB-5609

Help text is not displayed on ON now screen when the LIVE_EPG_Header is true

High

IONOCB-5397

Casting is stuck in OpenTV Logo when we cast content before playback starts

High

IONOCB-5602

Unable to select menu options through hover

High

IONOCB-5367

Episodes are not seen for a series content when launched from Guide screen

High

IONOCB-5508

Info card is blank on EPG grid

High

IONOCB-5202

Episode strip is not displayed in MediaCard

High

IONOCB-5352

Failed to unfavorite the event

High

OCB-3690

When press back key in DCE pop up only keyboard is exiting, pop up remains

High

IONOCB-5469

Padlock icon is not seen on saved screen

High

IONOCB-5463

Bookmarked Recorded content is playing from starting after reconnecting ethernet

High

IONOCB-5448

After cancelling the Recording live content it will be not removed from saved screen

High

IONOCB-5395

Log out is not happening on Umbrella variant

High

IONOCB-5327

All Channels filter in GUIDE is not showing all the channels when we unfavorite all the favorite channels from LIVE Screen

High

IONOCB-5163

There is an inconsistency in displaying between "SERIES" or "XX EPISODES".

High

IONOCB-5475

[Tizen] Focus moves on Media card action items instead of Related strip

High

IONOCB-5413

Exit key is not seen in LG WEBOS TV

High

IONOCB-4334

Discover screen is showing No content available after clearing data

High

IONOCB-5398

Event duration in TV is shown as 0 0

High

IONOCB-5432

Video keeps freezing during playback after the event transition

High

IONOCB-5387

Focus is moving to last selected Menu & Seen blank in Apps & Games menu

High

IONOCB-3228

[Tizen][TV Key][LG Web OS] Continuous forward/rewind 7004 error will display.

High

IONOCB-2627

Duplicate Genre is added after updating the GENRE in channels via OPCON

High

IONOCB-3301

11800 error is seen instead of "device limitation" error for SSM

High

IONOCB-5486

Crash observed while navigating between live playback and info multiple times

High

IONOCB-5412

After Event Transition Live badge is not seen and playing the catch-up event and progress bar is not updating in Recents.

High

IONOCB-5385

[LG WEB OS] [Tizen] DCE is tuning to Catch up instead of LIVE for some channels

High

IONOCB-3657

Playback is tuning from starting when BG/FG.

High

IONOCB-4872

The surfer timeline pointer [Round dot] is slightly overlapping with the content time during trick-play

High

IONOCB-4741

[Web] Delete/Protect icon is not displayed for recorded content when launched from guide

High

IONOCB-5313

Not subscribed text is seen for a second before playback starts.

High

IONOCB-5151

Unable to Scroll in SAVED list on selecting Recordings Filter

High

IONOCB-3257

Series Folder Poster missing.

High

OCB-836

Clone of issue with summary: [Google Analytics][iOS] Issues related to google Analytics

High

IONOCB-5234

Session expires

High

IONOCB-5493

Playback with locked channel message while app relaunch [ Reboot ]

High

OCB-5680

Blank screen with loading icon is displayed when we keep playback screen for more than 3hours

High

IONOCB-3829

Episode strip disappeared on the saved screen.

High

IONOCB-5180

Reverse EPG shows empty grid after locking/unlocking device.

High

IONOCB-5421

Unable to navigate back when help url is selected from settings page

High

IONOCB-5392

Favorites strip in live screen is blank.

High

IONOCB-3648

Unable to launch recent and timeline after pressing up key from progress bar.

High

IONOCB-5559

Enabling sentry for mobile device, build is crashing

High

IONOCB-5573

Navigating through the menu, video overlay is seen

High

OCB-3541

Channel zap performance is degrading after 15 mins of channel zapping on SEI

High

IONOCB-5362

[WebOS] Sometimes error 1000 is show when tuning parental locked channel

High

IONOCB-5680

CSP headers are missing in hosted application

High

IONOCB-3607

[FireTV] Audio/video resume on Live after long pause.

High

IONOCB-5653

[WEB] Unable to invoke surfer on playing the live event after toggling b/w info and media card

High

IONOCB-5608

Guide menu is displayed empty , When move the focus to main menu and click on LIVE icon

High

IONOCB-5439

Focus lost on saved screen on applying a filter which has no content.

High

IONOCB-3700

Cancel Recording is giving "Title cannot be Recorded."!.

High

IONOCB-5560

[Web UMB] EPG blank and text overlap seen after reloading the webpage when locale is set to polish language

High

IONOCB-5415

Duplicate Episodes in Episodic strip

High

IONOCB-5509

Customer Video logo is not seen

High

IONOCB-4027

No content available message is displayed in GUIDE and Live screen after Network Disconnect and Reconnect

High

IONOCB-5368

Catch Up playback is happening Behind unsubscribed error.

High

IONOCB-5544

Not able to do favorite ongoing recordings content.

High

IONOCB-5351

Media card is overlapping with menu by using mouse Hover

High

IONOCB-5511

Unsubscribed text is seen out of the Popup

High

IONOCB-5601

Focus lost in exit popup

High

IONOCB-5556

Media Card Aggregated API is not showing any poster images when IMDS is set True

High

IONOCB-5436

When we Apply Favorites and continue watching filter in saved,only continue watching events are listing.

High

IONOCB-5554

Guide filter is overlapped with Saved screen filter

High

IONOCB-5620

The time is decrementing into negative values after pause the ongoing live recorded content from Saved screen

High

IONOCB-5510

Guide, Search and Saved menu's are not loading after first launch

High

IONOCB-5592

On Going Recording Content is not showing the correct information in saved screen.

High

IONOCB-5455

For the parentally locked catchup content on Reconnecting the internet switching to live.

High

IONOCB-3602

[Load Test] App stuck on loading icon / Screens are empty

High

Version 23.43.040

Release summary

ION Q3 GA release, 23.43.040 includes the following features and bug fixes.

New product features

The features included as part of this release are:

  1. Channel zapping improvements for Tizen and LG WebOS devices

  2. EPG Improvements – Guide loading and navigation improvements for the EPG implementation

The below features require OPF-Q2.2023 version:

  1. New UEX improvements – search by channel number and channel name are included in this version.

  2. Media card new aggregation API integration for all devices – the media card design of ION has an integration into different micro-services in ION for information about metadata, cast and crew, recommendations, recording status, and bookmarks.

Backward compatibility consideration

ION version

OPF version

Results

23 Q3

22 Q4

Pass

23Q2

23 Q1

Pass

List of known issues

The following issues are still open (not resolved) in this release, ION-23.43.040.

Key

Summary

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

IONOCB-3088

[TVKey][Tizen] Focus is stuck on single EPG screen.

OCB-6620

Focus Lost is seen on Saved screen.

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

New issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

IONOCB-4675

[LG Web OS] Blank screen observed (Player stuck) after 15 minute of playback

Resolved issues

The following issues are fixed, and these bug fixes are part of this release.

Key

Summary

IONOCB-4988

Failed to load Guide screen.

IONOCB-3046

[Tizen] Playback is taking time around 12-14 secs.

IONOCB-4890

[ALL] Channel Number by Geofiltering Zone is not shown as expected.

IONOCB-5046

Unable to generate the build for Android devices through Git without lms_config.json file

IONOCB-5102

App Crash observed in Saved screen when user tries to reopen Media Card multiple times

IONOCB-5044

Information is missing in Guide info card for RN EPG as true build when compare to RN EPG as false

IONOCB-5049

Jump to Live is not working in 2023 Model TV

IONOCB-5099

Media card opens in the Background post entering valid parental pin for locked content.

IONOCB-5146

Search functionality is not working

IONOCB-5139

Application crashes, when performing DCE from no channels filter

IONOCB-5058

Unable to create bookmark.

IONOCB-5154

Auto SignIn is not working and Box stuck on language selection Page.

IONOCB-5120

In TVKey 2023 model, when we try to open the player controls, subsequent control item is getting opened [Eg., If we press on "Audio", the "favorite's" control item is getting opened]

IONOCB-5157

Reverse EPG is wrongly updated after navigating from LIVE screen

IONOCB-5207

App gets frozen after used it for a mid long time

IONOCB-5201

Huge volume of ODM requests following an ION update

IONOCB-5053

[Long run] Guide is not updating when kept focus on Guide grid OverNight

IONOCB-5119

App is crashing while creating reminder.

IONOCB-5247

App Crashes on searching content and traversing back from REPLAY screen

IONOCB-5197

Unable to invoke Menus and surfer invokes automatically

IONOCB-5254

Black screen is observed after reconnecting internet.

IONOCB-4887

App Crashes when we open replay tab on explore screen and press left key

IONOCB-5255

Google Assist is not working

IONOCB-5235

SSO login is not working.

IONOCB-5147

[Long run] Guide blank is seen when kept on live playback for overnight

IONOCB-5240

[Umbrella][Bookmark] Bookmark is not working.

IONOCB-5233

[Umbrella] Unable to login to other tenant after logout/login

IONOCB-5103

DCE to the same channel number, event not tuning to the live

IONOCB-4888

After selecting filter unable to navigate in Replay screen.

IONOCB-4983

Failed to open mediacard from Guide screen.

IONOCB-4556

On Future event mediacard stuck is seen on episode text.

IONOCB-2671

[TVKEY] Video Stuck if Tv kept for Long Run

IONOCB-3701

Navigating in DCE, Filter and Live Action Items is causing the change in Event Synopsis of Guide.

IONOCB-3380

[Web] Mute / Unmute is reflecting after surfer is dismissed

IONOCB-4903

APP does not reflect RECORDED status on backend.

IONOCB-4969

Sentry: address the difference in sentry and manual readings for Discover

IONOCB-4946

[WEB] Responsive WEB does not show last event on EPG.

IONOCB-4970

Sentry: address the difference in sentry and manual readings for Live Screen

IONOCB-4918

No Focus after changing the screen on Guide Grid when No channels available.

IONOCB-4736

[Web] Last content is saved screen is cropped

IONOCB-4265

Live screen wont update after event transition.

IONOCB-3801

[Web] 6003 error thrown when device let to sleep mode

IONOCB-3529

[TVKey][2022][2020] On every Channel Zap, black screen is seen twice

IONOCB-4233

Parental pin is not asking for series recorded content, when app is in BG/FG

IONOCB-3599

MDS up - SNI Router shows "undefined" in query param

IONOCB-3793

[Long run] See more page is not loading after discover page is kept for overnight

IONOCB-3178

[TVKEY] Unable to invoke Recent/Timeline for parentally locked event

IONOCB-4972

Sentry: address the difference in sentry and manual readings for Media card screen

IONOCB-4904

[iOS][AMOB] Sometimes the channel displayed is different to the selected in the EPG

IONOCB-3925

Clone of issue with summary: [TV KEY] EPG Screen Issues

IONOCB-4155

Saved sorting is not sorted as per the correct date order

IONOCB-3621

[TVKEY] Incorrect PIN pop up appears without asking for PIN When initiating the recording or deleting of a protected event

IONOCB-4571

Focus is not getting on to first channel when filter is applied

IONOCB-5059

Focus is shifting to First Event after opening any media card in Discover screen

IONOCB-5042

Wrong Media card opening, When user open non playable content media card

IONOCB-5082

EPG is taking time to Refresh after applying filter

IONOCB-3450

[TVKey] Focus lost on pressing down navigation key from EPG Filter and DCE on 2021.

IONOCB-4112

[LongRun] Unable to play catch up content when media card is left idle for ~12 hrs

IONOCB-5041

Random future media card opened while pressing back Key in Live playback

IONOCB-5043

Tuning next/other channel from playback

IONOCB-5052

Blocked channel shows previously played channel media card & its playable

IONOCB-4886

[FireTV] Zapping stops working

IONOCB-4851

ION Reporting Many Millions of Bookmarks

IONOCB-5036

Program synopsis is not updated in guide

IONOCB-5081

Focus lost on Fav Popup in Media card

IONOCB-5083

[TVKEY] Reminders are not working on 2023 TVKEY

IONOCB-5093

Player error is seen after parental lock enabled

IONOCB-5055

Unable to navigate through the strips in Discover and Explore, LIVE Screens

IONOCB-5056

Third-party event information not updating proper

IONOCB-5085

Pin entry keypad should be shown if selecting to delete the protected event

IONOCB-5054

Catchup content switching to live by pressing Play key in RCU.

IONOCB-4674

[Circular Navigation] Channel Number not updated as you navigate down the last channel or up the first channel in the GRID Guide

IONOCB-5112

Live events are displayed in catch up page instead of showing No program information

IONOCB-5064

[TVKEY] Media card is retuning again and again, when user select on not subscribed event

IONOCB-5109

Tizen: focus is moving to surfer options after performing channel zap

IONOCB-5113

[TV] Focus is missing in media card, when do vertical navigation if media card having Only one episode strip

IONOCB-5138

EPG Data is Not Loading , when we keep long run overnight without internet.

IONOCB-5141

Removing record option from platform config is not reflecting in application

IONOCB-5117

Device id showing as null in UAV

IONOCB-5030

STB is not responding to channel change key from RCU

IONOCB-3521

[TV Key] [Tizen] Event does not play from the bookmark but plays from start.

IONOCB-5144

[TVKEY] Unable to select the Reminder Popup

IONOCB-5132

Date and time is not displayed, When press guide key from save filter menu

IONOCB-5073

[TVKEY] No Focus on Bottom Header Media Card Action Items.

IONOCB-5142

Catchup Content switching to Live by pressing Play key in RCU

IONOCB-5095

Filter is not persisting in LIVE screen

IONOCB-5090

English text is displayed instead of Spanish for "Program Info unavailable"

IONOCB-5118

[TV] Empty EPG is displayed after changing the UI language

IONOCB-5159

Focus is lost on applying filter in EPG when launched through timeline

IONOCB-5116

[TV] Not Subscribed text is displayed, When user opening "program info unavailable" event in guide

IONOCB-5065

Irregular ff timing is displaying at ff speed [2x, 4x, 8x, etc.,]

IONOCB-5161

LIVE Filter is not working in "Explore" screen

IONOCB-3547

[Tizen][TV Key] Playback freezes if user launches guide before DCE attempt finishes

IONOCB-2319

[SEI] Event Titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

IONOCB-4123

No channels are seen when changing language and login with different account

IONOCB-2619

[TV] Navigation is slow & Focus lost observed in replay second level screen

IONOCB-4711

When DCE popup is displayed and press App & Games key is opening Apps &games

IONOCB-3426

Scrolling is not smooth and got stuck while loading

IONOCB-4971

Sentry: address the difference in sentry and manual readings for Saved screen

IONOCB-2678

[TVKEY] Duplicate Episodes are seen in Series Media card

IONOCB-4811

Focus is not seen on first event on saved screen after applying filter

IONOCB-3775

Adding new node to RAILS, not displaying or taking more time to reflect in the ION.

IONOCB-4607

Navigating to the next channel for the first time, It is taking time to get focused

IONOCB-3404

[Tizen] Focus is seen on surfer, after performing action on action items.

IONOCB-5032

Delete This Episode is not working for recorded series content.

IONOCB-3759

[Tizen] Zapping takes long time.

IONOCB-5166

[TVKEY] Move back on the time is not working, is doing an Start Over

IONOCB-5177

Event name shows "Informacion del programa no disponible" in Timeline after event transition

IONOCB-5072

[Long run] Guide blank is seen When kept focus on Grid guide overnight

IONOCB-5231

Live content playback throws 1004 playback error.

IONOCB-4320

[Long Run]Guide page is not updated and Timeline showing "Program Info Unavailable"

IONOCB-4973

Sentry: address the difference in sentry and manual readings for settings

IONOCB-2936

[Tizen] Playback screen shifts up when parental pop-up keypad is launched.

IONOCB-5098

[iOS] HLS Thumbnails not displayed

IONOCB-5216

Parental lock pin is not shown for the restricted content

IONOCB-4665

Menu Over lap is observed, when user press Voice key

IONOCB-5089

[Umbrella] "Subscribed Channels Only" option is not enabled from Bindle Dynamic config

IONOCB-5015

[Umbrella] Default Spanish language is not reflected after login

IONOCB-5088

[Umbrella] Devices are created on umbrella variant on each sign-in

IONOCB-5106

DCE from Catch up event is tuning to live event of same channel.

IONOCB-5060

Not able to select progress bar using mouseover

Version 23.33.020

Click to expand...

Release summary

ION Q2 release, 23.33.020 includes the following features and bug fixes.

New product features

The features included as part of this release are:

  1. Support for Tizen 2023 TV models
    Introduce support for Tizen TV models released in 2023. This brings our support for Tizen TV models from 2020 up to 2023. 

  2. SimplifiedrRecording screen

    1. UEX improvements to simplify scheduling and managing single and series recording 

    2. Added the options to schedule and manage "All new episodes " within new UEX improvement workflow.

    3. Supports confirmation popups for cancellation and deletion of recording

    4. Simplified cancellation of ongoing series of recording – only cancel series of recording is allowed now.

  3. New UEX improvements

    1. Replay screen can be configured to go directly to the list of channels.

    2. Search keyboard can now be configured to show on text box entry or not.

    3. Introduce pinch to zoom on mobile devices whose screens are not 16:9.

  4. Support for iOS 17 ( iPhone/iPad)

  5. Support for Android 13 (mobile/tablet) – allow upload of Android apps that work with Android 13 (target API level 33)

  6. Support for Samsung hospitality TVs – pupporting SignOn by device identifier to mitigate the logout that occurs on hospitality devices on setting the device to standby.

Backward compatibility consideration

ION version

OPF version

Results

Comments

23.33.020

23Q1STD0

Pass


23.33.020

22Q4STD0

Pass


List of known issues

The following issues are still open (not resolved) in this release, ION-23.33.020.

Key

Summary

IONOCB-3380

[Web] Mute / Unmute is reflecting after surfer is dismissed

IONOCB-4918

No Focus after changing the screen on Guide Grid when No channels available.

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

IONOCB-4595

After reboot, season number and episode number are not displaying on full screen.

IONOCB-4917

 App went to loading state on reconnecting to the internet in the unprotect PIN popup.

IONOCB-3838

Parental Pin Keypad is not launching after pressing up key and focus is shifting backside of the popup

IONOCB-3088

[TVKey][Tizen] Focus is stuck on single EPG screen.

IONOCB-2936

[Tizen]Playback screen shifts up when parental pop-up keypad is launched.

IONOCB-2619

[TV] Navigation is slow & Focus lost observed in replay second level screen

IONOCB-4152

6001 setup error is seen while doing FF for saved content

IONOCB-4265

Live screen won't update after event transition.

IONOCB-4736

[Web] Last content is saved screen is cropped

IONOCB-4571

Focus is not getting on to first channel when filter is applied

IONOCB-4505

Season wise sorting doesn't sort the episodes of same season

IONOCB-4741

[Web] Delete/Protect icon is not displayed for recorded content when launched from guide

IONOCB-4556

On Future event mediacard stuck is seen on episode text.

OCB-6620

Focus Lost is seen on Saved screen.

New issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

IONOCB-4917

App went to loading state on reconnecting to the internet in the unprotect PIN popup.

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

IONOCB-4918

No Focus after changing the screen on Guide Grid when No channels available.

Resolved issues

The following issues are fixed, and these bug fixes are part of this release.

Key

Summary

IONOCB-4545

[TVKEY] Activation Failed error is seen for all TV Key devices

IONOCB-4641

[All devices] Channel name and Saved label is missing in recorded playback

IONOCB-4316

Sentry build is not launching on TVKEY and Tizen

IONOCB-4691

[TVKEY] ABOUT DEVICE Option is hidden in General Settings Page

IONOCB-3606

Recording is not set, when we set the recording for first time

IONOCB-3881

[Tizen][FireTV] Recent list show catchup events

IONOCB-4887

App Crashes when we open replay tab on explore screen and press left key

IONOCB-4489

All ION devices reporting deviceType "Android" to UAV

IONOCB-4027

No content availabe message is displayed in GUIDE and Discover screen after Network Disconnect and Reconnect

IONOCB-2716

[TVKEY] Issues with GUIDE Infocard flags

IONOCB-3259

App crash is seen in IOS device on reconnecting the internet.

IONOCB-4623

After Cancelling Series Recording from the media card manage icon is not changing to record.

IONOCB-4424

Browser navigation keys are not working from saved screen after opening any mediacard from saved List

IONOCB-4622

On mediacard After Deleting catchup recorded content delete icon is not changing to record

IONOCB-4559

Channel number and name is not displayed in LIVE screen on focusing the event

IONOCB-4432

[WEB] Watch next strip is not loaded when single content mediacard is reloaded

IONOCB-4562

Video playback sound keeps coming even after coming out of ION app.

IONOCB-4603

Focus is seen on two elements at the same time in EXPLORE screen

IONOCB-4598

Search keyboard is not launching

IONOCB-4681

[LG WebOS] Search keyboard is not launched when "SHOW_SEARCH_KEYBOARD_ON_FOCUS": false,

IONOCB-4690

[WEB] Surfer is not invoking on playing the Live event.

IONOCB-4692

[Tizen] Sign out option not showing after disconnecting wifi

IONOCB-4731

Umbrella features are not working in hand devices

IONOCB-2781

[ION]EPG overlaps different events in some channels

IONOCB-4613

[Auto] Unexpected Netflix Channel showing up when channels filter "Gracenote" selected

IONOCB-4644

App is crashing while playing the catchup event

IONOCB-2108

Touch sensitivity of record button is very low while switching from One episode to All episodes

IONOCB-4709

[LG WebOS] clicking ok after entering DCE is not tuning to other channel immediately

IONOCB-4714

[WEB] The firebase file is not getting updated on customizing from the git branch for Desktop.

IONOCB-4703

[LG WebOS] Mouse hover selection on progress bar during trick play is not working

IONOCB-4679

Cloud storage displays 0 percentage until user deletes any recorded content

IONOCB-4768

Recording popup is seen on login screen after refresh token expired

IONOCB-4614

Focus is shifting to explore menu on clearing one letter in search bar.

IONOCB-3984

[TVKEY] Unable to Delete the entered channel number in DCE popup on EPG

IONOCB-4775

User can access primary and secondary language options even after disabling "Subtitles / Closed Captions" option from Language screen

IONOCB-4721

[Auto] Failed to unfavorite the event

IONOCB-4541

[Auto] VOD content is not playable from explore screen

IONOCB-4610

[Auto] Unable to select favorite filter option from saved screen.

IONOCB-4671

[Auto] VOD strip is not available in discover screen of latest build

IONOCB-4796

Back key is not working on parental controls screen

IONOCB-4111

[Tizen] Playback is seen with parental lock icon after coming from BG to FG

IONOCB-4634

Delete all episodes doesn't work when protect feature is disabled.

IONOCB-4748

[Tizen] Parental Pin and Buffering are show on top of video

IONOCB-4880

[Umbrella] DashIf thumbnails are not working for Umbrella variant build

IONOCB-4848

Playback stuck after triggering EAS in Login screen

IONOCB-3310

Clone of issue with summary: [Android Device] Full-screen playback does not allow you to adjust to the proportion of the device.

IONOCB-4803

Able to set the recording for failed event.

IONOCB-4735

Filter will invoke and focus is seen on background.

IONOCB-4029

FF/RW key is not performing horizontal pageup/page down on EPG screen

IONOCB-4664

Unable to delete protected series content

IONOCB-4704

Focus lost on Guide screen

IONOCB-2985

Recording Option: We should not have an option for record "None" episodes

IONOCB-4743

Not able to navigate to Related strip in discover screen.

IONOCB-4869

Metadata of past events got lost in Guide, Timeline, Live and Recents.

IONOCB-4888

After selecting filter unable to navigate in Replay screen.

IONOCB-4875

Guide screen blank when we press guide key from search.

IONOCB-4840

WatchNext/Episodes Strips are missing after entering parental PIN

IONOCB-4797

Not able to navigate in see more in discover screen

IONOCB-4694

[TVKEY] Unable to Disable the subtitle option in settings Screen

IONOCB-4726

[TVKEY] Focus is jumping in Timeline.

IONOCB-4725

PLAY key doesn't work on LIVE screen channels

IONOCB-4776

Playback is not tuning to the correct channel , When press the play key in live menu