Internal Release Notes – ION

ION version

OPF version

Results

Comments

1.11.80

22.12 STD4

PASS

OPF BCT

1.20.20

22.12 STD4

PASS

ION BCT

App gets blocked when 3rd party upgrade applications

Critical

Black screen is seen on moving the app to BG and FG

Critical

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

Flicker is seen on recorded media card

High

Protect option is not seen first time when we open series recorded media card from series recorded folder

High

Book all episode and cancel all new episode from saved screen, catchup is not booked for recording

High

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

[Mobile Device] For Arabic language the app is arranged from left to right

High

[SEI Launcher box] Overlap is seen in login screen

High

Popups (Record/More-Info ) are seen on Restore Connection popup while reconnecting Ethernet

High

Live event progress bar in channels with timeshift is not displayed..

High

[TV]: Navigation is not smooth when we press left key on timeline

High

Video is playing from beginning when we resume the video after tapping share option

High

[EvoPro] UP key on Search bar doesn't highlight Filter option

High

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

Live badge is still seen for recent searches even after event becomes catch-up content

High

Version 1.7.12 is introducing a delay on live stream

High

Live tag is not seen in discover page for live events when promoted

High

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

Insight "device type" should not be taken from a config file

High

Insight "app version" should not be taken from a config file

High

Same content is displayed for all strips when "see more" is selected.

High

[FireTV/SEI/Nokia Box] Grid rows are blank on scrolling in GUIDE

High

139

Future events are displayed in Replay filter when searched for "Yellowstone"

High

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

Time line bar doesn't work properly when you watch in recording menu, an event which is in Live while its been recording

High

When you a pause a content in Live and you wait some time, the SO has the wrong behaviour

High

App is not launching when box is coming from standby mode

High

Default playback is not happening on different screen when we put box to standby

High

Error 1007 while we are doing playback on LIVE

High

When an user unsubscribes from customer account, the app still running

High

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Big time to load the EPG guide menu

High

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

Sometimes video is getting frozen for some seconds.

High

Bookmark bar is seen in Media Card on selecting Start Over option for Recorded/Catchup event

High

2x fast forward icon is not seen on the Surfer

High

Reverse EPG is going blank on navigation

High

Keyboard is overlapping on every screen from Search screen

High

[FireTV] Unable to scroll in the Saved list after selecting filters

High

Focus is lost on Action items when we unfavourite the channel from favourite filter

High

Invalid data is seen in Media card on deleting or cancelling a recorded/scheduled content

High

[All Devices] Unable to unfavourite currently recording event

High

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

Navigation through EPG and Miniguide is slow

High

Replay screen goes blank on selecting Favourite filter

High

Guard Time is not working on saved screen

High

Able to play In-Home enabled content in private network

High

[Mobile Devices] Favourite filter applied automatically on favouriting channel

High

Truncated text observed for Icons in media card.

High

Favourite filter is not displaying in Replay.

High

Mismatch in recorded duration and time displayed in surfer

High

Focus is not displayed on respective channel on guide from live playback

Medium

Mini guide: doesn't have option to see future events, only for past events

Medium

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

Help button, in config, doesn't work

Medium

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

Focus is lost on Record popup and Timeline UI is seen in background

Medium

Menu preview is not visible when burger menu is selected in TAB

Medium

STARTOVER option is not displayed in Surfer on pressing PLAY key from GUIDE

Medium

Posters are overlapping in magazine layout in discover screen

Medium

Info not available for the actual event in the miniguide

Medium

Back key function is not working on first click

Medium

Loading icon is displayed on the live screen when ES Language is selected

Medium

Focus is lost when we click 3 times back key on version information screen

Medium

Deleted recorded are still displayed in saved screen when favourited

Medium

Surfer bar is seen only when we click top of screen in learn more video

Medium

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

[ALL DEVICES] uota UI displayed with 0% as quota used when there was recorded contents

Medium

Missing Information from Media Card in RAILS

Medium

[FireTV] Different content Media card is launched on press RIGHT and OK key in Discover Strips

Medium

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

[FireTV] Filter is launched on clicking OK key before Scheduled list is loaded

Medium

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

Keypad highlight is not aligned properly in parental control screen

Medium

[TV] RAIL titles are empty when language is changed to other language and back to English

Medium

[FireTV] Previous content video playback is observed for fraction of second

Medium

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

Firetv: Reverse content selection in Arabic language

Medium

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

Scroll line in the end with STCU events 0.25.2 Android

Medium

Focus remains in filter icon once the filter is applied in Guide screen

Medium

Internal ION app not valid very soon after signing.

Medium

[TV] Wrong filter is seen in Searched results

Medium

[Mobile Devices] Two favourite icon is displaying in media card

Medium

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

Sorting issue in browse by catalogue

Medium

[IN:686] [TEST] Subtitles are not centred on the screen

Medium

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

Bad behaviour in the playback of the recording

Medium

SocuBuffer parameter stop work correctly

Low

All locked channel is getting unlocked after entering the PIN

Low

Key

Summary

Severity

After back from a disconnection, if you wait to click OK on the message, there are multiple audios

Critical

Cancel all episode on recorded content media card is removing full series recorded folder on saved screen

High

Poster stuck on startover playback when event transition happen

High

While running the script remote keys are not working after searching the content.

High

Unable to invoke Surfer and Timeline

High

STARTOVER option is not displayed in Surfer on pressing OK/PLAY key from GUIDE

High

Able to play In-Home enabled content in private network

High

Playback got stuck on long run

High

Timeline invokes when we press down key from surfer.

High

KeepWatching TimeoutInMillis does not work when configured for more than 12 hours

High

Focus lost on reverse EPG when navigating from timeline

Medium

Cancelling all episode on recoded media card exit and focus is lost

Medium

Cancel all episode on recoded media card its showing still cancel option

Medium

Favourite/unfavourite channel not reflecting in different devices

Medium

[FireTV/EvoPro] Pause icon is seen on Surfer after pausing and playing another content

Medium

Number keys on RCU are not working on PIN popup

Medium

Able to enter special characters ". , -" & space in DCE keypad

Medium

Navigation keys are not working on Guide screen

Medium

Filter screen is seen on media card of recorded content

Medium

Proper information is not provided to user for navigation to filter/DCE in the guide screen

Medium

Incomplete voice is heard in case of "Turn Program Guide On" via Google Assistant

Medium

Subtitles not displayed in portrait mode for the first time until the mode is changed to landscape.

Medium

Loading icon is seen with black background

Medium

App exits during navigation

Medium

Flickering of Surfer is seen when we long press OK key on RCU

Medium

[TV DEVICES] EPG date is changing to TODAY, while we long press up/down key on 1 day previous events on reverse EPG

Medium

UNPROTECT RECORDING text on popup not rendering properly on UI

Low

[DAI] Ion app sending undefined information, When we set to false for the different device options in config

Critical

ION comes back from standby with spinning wheel, won't tune to default channel automatically

Critical

EPG remains on an old timestamp after standby, power cycle required

Critical

IONOCB-2828

[ION SIT] Google assist search is not working

Critical

[FireTV] Flickering spinning wheel loop

Critical

Version 1.11.70_EPADI hangs after stand-by

Critical

NPVR and catch up events are showing NULL in INSIGHT

Critical

After multiple playback scenario execution surfer bar is not displaying on playback screen when clicking on playback screen

Critical

Surfer and timeline are not launching, after dismissing DCE

High

DCE keypad is not launched on playback screen

High

[TV] DCE is not working, after launching any popup

High

DCE popup is displayed when we logout/login and tune to any channel from Google assist

High

Channels are not tuned when we try to tune to same channel which is playing in BG from Google assist

High

Channel is not getting tuned from Guide screen, only the focus is changed in EPG Grid

High

[TV] Navigation is not working in EPG , When user select any Unsubscribed popup

High

Clicking back from a recorded content playback doesn't take user to the Media Card

High

Focus is not on the current playing channel in EPG when tune to any channel from google assist and press Back

High

Usage report option is blank in settings

High

Selecting guide twice and swipe right opens menu option

High

OS notifications are not working on FireOS TV

High

After back from an standby, the default channel show the spinning wheel and doesn't start

High

Live is played when we put the app background and play bookmarked catch up content

High

Spotify audio presented when Launcher pause video/audio

High

Timeline and Surfer is not launching after longrun (~10 hrs) in FireTV

High

Play button of the RCU is playing Spotify in the background, even when the Spotify app has been closed

High

Unable to enter PIN on PIN popup

High

Focus lost on mediacard, when box is back from standby.

High

Clone of issue with summary: services are sometimes displayed as 16:9 aspect ratio when should be 4:3

High

Clear option in DCE keypad is not clearing all digits

Medium

[All Devices] User is not able to switch to Live URL, when press FF key signal press

Medium

Clone of issue with summary: fullscreen exit and playback stop after LiveTV StartOver pause

Low

ION version

OPF version

Results

Comments

1.21.50

22.12 STD2

Pass

1.21.50

22.12 STD4

Pass

App gets blocked when 3rd party upgrade applications

Critical

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

Flicker is seen on recorded media card

High

Protect option is not seen first time when we open series recorded media card from series recorded folder

High

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

[Mobile Device] For Arabic language the app is arranged from left to right

High

[SEI Launcher box] Overlap is seen in login screen

High

Live event progress bar in channels with timeshift is not displayed..

High

[TV]: Navigation is not smooth when we press left key on timeline

High

Video is playing from beginning when we resume the video after tapping share option

High

[EvoPro] UP key on Search bar doesn't highlight Filter option

High

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

Live badge is still seen for recent searches even after event becomes catch-up content

High

Version 1.7.12 is introducing a delay on live stream

High

Live tag is not seen in discover page for live events when promoted

High

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

Insight "device type" should not be taken from a config file

High

Insight "app version" should not be taken from a config file

High

Same content is displayed for all strips when "see more" is selected.

High

[FireTV/SEI/Nokia Box] Grid rows are blank on scrolling in GUIDE

High

139

Future events are displayed in Replay filter when searched for "Yellowstone"

High

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

Time line bar doesn't work properly when you watch in recording menu, an event which is in Live while its been recording

High

App is not launching when box is coming from standby mode

High

Default playback is not happening on different screen when we put box to standby

High

When an user unsubscribes from customer account, the app still running

High

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Big time to load the EPG guide menu

High

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

Bookmark bar is seen in Media Card on selecting Start Over option for Recorded/Catchup event

High

Reverse EPG is going blank on navigation

High

Keyboard is overlapping on every screen from Search screen

High

[FireTV] Unable to scroll in the Saved list after selecting filters

High

Focus is lost on Action items when we unfavourite the channel from favourite filter

High

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

Navigation through EPG and Miniguide is slow

High

Replay screen goes blank on selecting Favourite filter

High

[Mobile Devices] Favourite filter applied automatically on favouriting channel

High

Truncated text observed for Icons in media card.

High

Favourite filter is not displaying in Replay.

High

Mismatch in recorded duration and time displayed in surfer

High

Focus is not displayed on respective channel on guide from live playback

Medium

Mini guide: doesn't have option to see future events, only for past events

Medium

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

Focus is lost on Record popup and Timeline UI is seen in background

Medium

STARTOVER option is not displayed in Surfer on pressing PLAY key from GUIDE

Medium

Posters are overlapping in magazine layout in discover screen

Medium

Info not available for the actual event in the miniguide

Medium

Loading icon is displayed on the live screen when ES Language is selected

Medium

Focus is lost when we click 3 times back key on version information screen

Medium

Deleted recorded are still displayed in saved screen when favourited

Medium

Surfer bar is seen only when we click top of screen in learn more video

Medium

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

Missing Information from Media Card in RAILS

Medium

[FireTV] Different content Media card is launched on press RIGHT and OK key in Discover Strips

Medium

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

[FireTV] Filter is launched on clicking OK key before Scheduled list is loaded

Medium

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

Keypad highlight is not aligned properly in parental control screen

Medium

[TV] RAIL titles are empty when language is changed to other language and back to English

Medium

[FireTV] Previous content video playback is observed for fraction of second

Medium

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

Firetv: Reverse content selection in Arabic language

Medium

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

Focus remains in filter icon once the filter is applied in Guide screen

Medium

Internal ION app not valid very soon after signing.

Medium

[TV] Wrong filter is seen in Searched results

Medium

[Mobile Devices] Two favourite icon is displaying in media card

Medium

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

Sorting issue in browse by catalogue

Medium

[IN:686] [TEST] Subtitles are not centred on the screen

Medium

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

Bad behaviour in the playback of the recording

Medium

SocuBuffer parameter stop work correctly

Low

All locked channel is getting unlocked after entering the PIN

Low

Key

Summary

Severity

Sigin text is misaligned in Login Screen

High

If we disconnect and Re-connect the internet at keep watching pop up playback is stuck and not showing any error.

High

Pre-curated contents are not reflecting in devices while promoting in Rails builder

High

[Mobile Devices] Unable to open Media card after Applying filter in Guide Screen.

High

Accounts are listing with delay sometimes

Medium

Unable to Cancel the Recording for All New Episodes and All Episodes.

Medium

DCE is invoked again if we press okay key on DCE Pop Up

Medium

Black screen is observed before video play back.

Medium

Live video gets stuck when we play last episode of the recorded content.

Medium

Down Navigation is working at the "not subscribed to channel pop-up".

Medium

All_Devices: Cancelling a Recording is not removing the Content from Saved Screen until we change the screen.

Medium

For some seconds Live poster will display and then navigate to recorded mediacard.

Medium

Smaller New Claro logo is seen in Main menu and Login screen

Medium

Smaller New Claro logo is seen in Splash screen

Medium

No Dividing Lines or borders are seen separating the accounts in "Choose Account" Screen

Low

Login page is not loading in devices when security on

Low

Previous account Saved items flicker on another SSO account login

Low

Key

Summary

Severity

App is crashing on Log In Screen

Critical

[ALL] SO/CU and VOD playback is not working

Critical

EAS Messaging to fipscodes is broken again

Critical

EAS Messaging to fipscodes is broken again

Critical

Recents is not working

Critical

Some shortcuts from the RC doesn't work like Guide or Menu buttons

Critical

App doesn't launch on killing and relaunching

Critical

After back from a disconnection, if you wait to click ok on the message, there is multiples audios

Critical

Build is not generated when user given build app name with space

High

Link for "Forgot your username or password?" are pointing to a wrong place

High

Book all episode and cancel all new episode from saved screen, catchup is not booked for recording

High

App show a incorrect string when the user enter a wrong user/password

High

Cancel All episode on recorded content media card is removing full series recorded folder on saved screen

High

Unable to Invoke Surfer and Timeline

High

Max digits in DCE pop-up is reduced each time we enter and delete a number

High

Timeline invokes when we press down key from surfer.

High

DCE keypad is not launched on playback screen

High

Event under LIVE menu do not play when Auto-play settings is set to OFF

High

Poster stuck on Binge watching playback

High

Unable to enter pin on Binge-watching recorded content

High

App crashes randomly has seen in firebase.

High

"Terms and condition" link is observed in multi screen when put app in background and retrieve the app

High

Clicking back from a recorded folder doesn’t focus on correct event

High

Playback metric contentType json-key name is different from actual specification

High

Cancel All new episode functionality is not working as expected

High

Invalid data is seen in Media card on deleting or cancelling a recorded/scheduled content

High

Error 0 or Playback Error

High

Events are loaded in guide screen after sometime when ION app is killed and relaunched

High

Live event start playing instead of catchup when it is played from Favorite Filter

High

Video freezes on pressing OK key on "Keep Watching "popup and playing the video for around 2 mins

High

STB needs to be rebooted after playing back a non-playable content and trying to playback any playable content

High

Guard Time is not working on saved screen

High

[iOS] Reduced video area in some iOS devices

High

Popup's (Record/More-Info ) are seen on Restore Connection popup while reconnecting Ethernet

High

Surfer details are not correct when we pause and play after that event duration

High

Sometimes video is getting freeze for some seconds.

High

Favourite content even after being watched displaying as "unwatched"

High

Mismatch in recorded duration and time displayed in surfer

High

Favourite content even after being watched displaying as "unwatched"

High

[ION_SIT][CLARO][TV]: 2x fast forward icon is not seen on the Surfer

High

[CLARO] Multiple error seen when disconnect/re-connect Internet connection

High

[HSP][iOS]Full screen playback shows video zoomed with missing areas

High

Unable to Unfavorite currently recording event

High

When you a pause a content in Live and you wait some time, the SO have a wrong behavior

High

ION Mobile Showing PROGRAM INFO UNAVAILABLE on Discover

High

Able to Play In-Home enabled content in Private Network

High

[

]: Every time checking to the server that pin is created or not while doing channel zap for parentally locked channels

High

User is unable to navigate through unsubscribed channels in EPG

High

Google doesn't allow to upload apps because the API Level is 30

Medium

Able to enter special characters ". , -" & Space in DCE Keypad

Medium

Media card focus and episode information not displayed, When Binge Watching time launch media card

Medium

Highlight is not going to DCE first in the guide screen

Medium

Left and right key in RCU is not working as expected after focusing on filter option and DCE button in RTL

Medium

DCE button and filter icon is not aligned as per UEX design in RTL

Medium

Parental locked content playback is happening through Binge watch

Medium

DCE keypad is not dismissed at the time of Binge watch pop-up

Medium

Playback is stuck on poster and loading icon

Medium

Help button, in config, don't work

Medium

Focus isn't updating properly when we navigate to contents on Live Screen

Medium

PIN Popup is not clear in Dark Mode

Medium

Events are loaded in guide screen after sometime when Filter is applied

Medium

Start Time of currently recording event is not showing properly

Medium

ATV - Help option in config shows "The app can't process this action""

Medium

 Start over is missing in the Media Card which is navigated from Saved Screen

Medium

Intermittently catchup content is playing live content.

Medium

Terms and Conditions Link is missing in Login Screen

Medium

Back key function is not working on First click

Medium

Cancel recording for all episodes and All-new episodes is not working

Low

App gets blocked when 3rd party upgrade applications

Critical

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

Flicker is seen on recorded media card

High

Protect option is not seen first time when we open series recorded media card from series recorded folder

High

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

[Mobile Device] For Arabic language the app is arranged from left to right

High

[SEI Launcher box] Overlap is seen in login screen

High

Live event progress bar in channels with timeshift is not displayed..

High

Video is playing from beginning when we resume the video after tapping share option

High

[EvoPro] UP key on Search bar doesn't highlight Filter option

High

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

Live badge is still seen for recent searches even after event becomes catch-up content

High

Version 1.7.12 is introducing a delay on live stream

High

Live tag is not seen in discover page for live events when promoted

High

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

Same content is displayed for all strips when "see more" is selected.

High

[FireTV/SEI/Nokia Box] Grid rows are blank on scrolling in GUIDE

High

139

Future events are displayed in Replay filter when searched for "Yellowstone"

High

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

Time line bar doesn't work properly when you watch in recording menu, an event which is in Live while its been recording

High

App is not launching when box is coming from standby mode

High

When an user unsubscribes from customer account, the app still running

High

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Big time to load the EPG guide menu

High

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

Bookmark bar is seen in Media Card on selecting Start Over option for Recorded/Catchup event

High

Reverse EPG is going blank on navigation

High

Keyboard is overlapping on every screen from Search screen

High

[FireTV] Unable to scroll in the Saved list after selecting filters

High

Focus is lost on Action items when we unfavourite the channel from favourite filter

High

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

Navigation through EPG and Miniguide is slow

High

Replay screen goes blank on selecting Favourite filter

High

[Mobile Devices] Favourite filter applied automatically on favouriting channel

High

Favourite filter is not displaying in Replay.

High

Focus is not displayed on respective channel on guide from live playback

Medium

Mini guide: doesn't have option to see future events, only for past events

Medium

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

Focus is lost on Record popup and Timeline UI is seen in background

Medium

Posters are overlapping in magazine layout in discover screen

Medium

Info not available for the actual event in the miniguide

Medium

Loading icon is displayed on the live screen when ES Language is selected

Medium

Focus is lost when we click 3 times back key on version information screen

Medium

Deleted recorded are still displayed in saved screen when favourited

Medium

Surfer bar is seen only when we click top of screen in learn more video

Medium

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

Missing Information from Media Card in RAILS

Medium

[FireTV] Different content Media card is launched on press RIGHT and OK key in Discover Strips

Medium

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

[FireTV] Filter is launched on clicking OK key before Scheduled list is loaded

Medium

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

Keypad highlight is not aligned properly in parental control screen

Medium

[TV] RAIL titles are empty when language is changed to other language and back to English

Medium

[FireTV] Previous content video playback is observed for fraction of second

Medium

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

Firetv: Reverse content selection in Arabic language

Medium

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

Focus remains in filter icon once the filter is applied in Guide screen

Medium

Internal ION app not valid very soon after signing.

Medium

[TV] Wrong filter is seen in Searched results

Medium

[Mobile Devices] Two favourite icon is displaying in media card

Medium

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

Sorting issue in browse by catalogue

Medium

[IN:686] [TEST] Subtitles are not centred on the screen

Medium

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

Bad behaviour in the playback of the recording

Medium

SocuBuffer parameter stop work correctly

Low

All locked channel is getting unlocked after entering the PIN

Low

IONOCB-2255

In Saved screen Book mark is wrongly updating in the Media card

High

IONOCB-2965

There isn't poster for the events showed in a search

High

IONOCB-2970

By pressing left key on recorded content Recent should display instead its getting rewind 5 seconds.

High

IONOCB-2980

App crashes on logging in for first time

High

IONOCB-2966

The string that confirm a record need a space between our message and the title of the event recorded

High

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

IONOCB-2971

Media Card is opening when we select Filter Icon

Medium

IONOCB-2978

Parental popup will display two times.

Medium

IONOCB-2976

By pressing back key DCE POPUP should dismiss

Medium

IONOCB-2929

Recording Pop up Strings are displayed in English even On Screen language is set to Espanol

Medium

OCB-4738

StartOver is not working and Surfer is not displayed  

Critical

IONOCB-2909

[iOS]Mute button is small and difficult to see some times

Critical

IONOCB-2908

Google assist search is not working in EvoPro Device

Critical

IONOCB-2947

Google play store - Latest build rejected due to Google Play Policies

Critical

IONOCB-2945

Switching of accounts is not working

Critical

IONOCB-2871

DWH - ION is producing more watch activity for the same account, device and content

Critical

IONOCB-2840

App suddenly gets freeze and crash when the user see live content or navigate in the EPG

Critical

OCB-4327

Fire base values are not fetched and triggered

High

IONOCB-2944

Clone of issue with summary: Spotify Audio presented when Launcher Pause Video/Audio

High

IONOCB-2925

"Confirm" button for make a record is small, and the string is cut

High

IONOCB-2916

Audio overlaps in live events.

High

IONOCB-2915

Mobile App is not showing video(Black screen/audio is ok) in live event

High

IONOCB-2858

List key in RCU is not working after recording playback

High

IONOCB-2791

Event under LIVE menu do not play when Auto-play settings is set to OFF

High

IONOCB-2539

Default playback is not happening on different screen when we put box to standby

High

IONOCB-2930

Navigation to Action Items under surfer on Recorded contents is not working

High

IONOCB-2914

Startover button is lost on live stream display

High

IONOCB-2851

Inconsistent UAV-DWH reported content consumption metrics

High

IONOCB-2583

STARTOVER option is not displayed in Surfer on pressing OK/PLAY key from GUIDE P1

High

OCB-4693

Bookmark bar is not shown in media card for VOD content

Medium

OCB-4471

Current recording event time on surfer is not updated when tuned through Binge watching

Medium

OCB-4325

Surfer is not displayed on StandBy & Background-Foreground mode

Medium

IONOCB-2902

Smaller New Customer logo is seen in Main menu and Login screen

Medium

IONOCB-2867

Smaller New Customer logo is seen in Splash screen

Medium

IONOCB-2190

Truncated text is displayed in media card for long text title

Medium

IONOCB-2806

App Exits during navigation

Medium

IONOCB-2735

Insight Analytics is sending ANDROID_ID in deviceID instead of the device ID from the OPF account

Medium

IONOCB-2697

Truncated text observed for Icons in media card

Medium

IONOCB-2311

Insight "device type" should not be taken from a config file

Medium

IONOCB-2310

Insight "app version" should not be taken from a config file

Medium

IONOCB-2500

Channel number is not updating on media card when channel is tuned in Guide Screen

Low

App gets blocked when 3rd party upgrade applications

Critical

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

Flicker is seen on recorded media card

High

Protect option is not seen first time when we open series recorded media card from series recorded folder

High

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

[Mobile Device] For Arabic language the app is arranged from left to right

High

Live event progress bar in channels with timeshift is not displayed..

High

Video is playing from beginning when we resume the video after tapping share option

High

[EvoPro] UP key on Search bar doesn't highlight Filter option

High

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

Live badge is still seen for recent searches even after event becomes catch-up content

High

Version 1.7.12 is introducing a delay on live stream

High

Live tag is not seen in discover page for live events when promoted

High

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

Same content is displayed for all strips when "see more" is selected.

High

[FireTV/SEI/Nokia Box] Grid rows are blank on scrolling in GUIDE

High

139

Future events are displayed in Replay filter when searched for "Yellowstone"

High

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

Time line bar doesn't work properly when you watch in recording menu, an event which is in Live while its been recording

High

App is not launching when box is coming from standby mode

High

When an user unsubscribes from customer account, the app still running

High

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Big time to load the EPG guide menu

High

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

Bookmark bar is seen in Media Card on selecting Start Over option for Recorded/Catchup event

High

Reverse EPG is going blank on navigation

High

Keyboard is overlapping on every screen from Search screen

High

[FireTV] Unable to scroll in the Saved list after selecting filters

High

Focus is lost on Action items when we unfavourite the channel from favourite filter

High

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

Navigation through EPG and Miniguide is slow

High

Replay screen goes blank on selecting Favourite filter

High

Favourite filter is not displaying in Replay.

High

IONOCB-2255

In Saved screen Book mark is wrongly updating in the Media card

High

IONOCB-2965

There isn't poster for the events showed in a search

High

IONOCB-2970

By pressing left key on recorded content Recent should display instead its getting rewind 5 seconds.

High

IONOCB-2980

App crashes on logging in for first time

High

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

IONOCB-2971

Media Card is opening when we select Filter Icon

Medium

IONOCB-2978

Parental popup will display two times.

Medium

IONOCB-2976

By pressing back key DCE POPUP should dismiss

Medium

IONOCB-2929

Recording Pop up Strings are displayed in English even On Screen language is set to Espanol

Medium

Focus is not displayed on respective channel on guide from live playback

Medium

Mini guide: doesn't have option to see future events, only for past events

Medium

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

Focus is lost on Record popup and Timeline UI is seen in background

Medium

Posters are overlapping in magazine layout in discover screen

Medium

Info not available for the actual event in the miniguide

Medium

Loading icon is displayed on the live screen when ES Language is selected

Medium

Focus is lost when we click 3 times back key on version information screen

Medium

Deleted recorded are still displayed in saved screen when favourited

Medium

Surfer bar is seen only when we click top of screen in learn more video

Medium

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

Missing Information from Media Card in RAILS

Medium

[FireTV] Different content Media card is launched on press RIGHT and OK key in Discover Strips

Medium

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

[FireTV] Filter is launched on clicking OK key before Scheduled list is loaded

Medium

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

Keypad highlight is not aligned properly in parental control screen

Medium

[TV] RAIL titles are empty when language is changed to other language and back to English

Medium

[FireTV] Previous content video playback is observed for fraction of second

Medium

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

Firetv: Reverse content selection in Arabic language

Medium

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

Focus remains in filter icon once the filter is applied in Guide screen

Medium

Internal ION app not valid very soon after signing.

Medium

[TV] Wrong filter is seen in Searched results

Medium

[Mobile Devices] Two favourite icon is displaying in media card

Medium

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

Sorting issue in browse by catalogue

Medium

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

Bad behaviour in the playback of the recording

Medium

SocuBuffer parameter stop work correctly

Low

All locked channel is getting unlocked after entering the PIN

Low

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

IONOCB-2997

Black screen is seen during event playback via LIVE screen

Critical

OCB-5345

Bookmark is reflected for all the Episodic contents

High

IONOCB-2998

Alignment issues in Media Card

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-3004

GUIDE text disappears on rotating iPhone

Medium

IONOCB-2636

Focus is lost in Media card on removing Channel Favorite

Medium

OCB-4302

Close icon is not working in playback screen

Medium

OCB-5195

Surfer is not seen, only player control icons are seen in playback screen

Medium

OCB-5194

Black screen with loading icon is seen after doing playback for sometime and perform FF/FR

Medium

OCB-5199

Overlapping is seen on video when we press CC/audio icon

Medium

OCB-5053

App is getting crashed on selecting learn more link available on first launch screen

Critical

IONOCB-2928

iPhone Full Screen Player show Incorrectly and Black screen at exit iOS16

Critical

IONOCB-2927

iPhone Full Screen by Rotation not working in iOS16

Critical

OCB-5079

Full screen playback is not happening, video is playing in portrait mode and text overlapping is seen.

Critical

OCB-4867

App crash on media card launch (Some times)

High

IONOCB-2966

The string that confirm a record need a space between our message and the title of the event recorded

High

OCB-5080

After full screen playback when pressed BACK, guide screen is blank

High

OCB-5198

Text enlarge is seen in portrait mode when exited from full screen playback

High

IONOCB-2696

Favorite filter applied automatically on favoriting channel

High

OCB-5201

FR/FF is not happening in landscape mode

High

OCB-3110

Live Bookmark is not working proper in Ios devices

High

IONOCB-2904

Double screen seeing after change the stream to full mode

High

IONOCB-2266

Overlap is seen in Login screen

High

OCB-5197

Error is shown when clicking on start over and catch up

High

OCB-3768

Google Assist - Favorite , More info popup not exiting

High

OCB-4817

On clicking "Forgot username or password" link from Q4 branch build Video play back is happening

High

OCB-4789

Start over is not working when select any content from Live and click on SO

High

IONOCB-2799

Clone of issue with summary: [HSP][NCTC] Events stored in folder open undefined Mediacard.

High

IONOCB-2905

DCE feature doesn't work properly on Nokia and Amino Boxes 1.20.20 version

High

OCB-4819

Series Media asset and playback updating twice

High

OCB-4838

Live content is showing as VOD in INSIGHT

High

OCB-5336

Surfer is moving forward when we play/pause a live content

High

OCB-5337

Seek functionality is not working

High

OCB-5298

OK key is not working on first attempt when DCE is used in Guide Screen and playback is initiated.

Medium

IONOCB-2957

3rd Party Content Only Available on Launcher

Medium

OCB-4798

Focus is not going to action items in surfer

Medium

OCB-5196

Loading icon is showing in reverse and in center of screen in portrait mode

Medium

OCB-5202

In landscape mode playback, surfer is shown vertically

Medium

OCB-5081

Watch-next and Related Strips are not loaded

Medium

OCB-4287

Screen is not flipped when we rotate the Android tab in playback screen

Medium

OCB-4796

Media-card and DCE pop-up is overlapped

Medium

OCB-4788

Cancel Recording popup is displayed when we select NONE value in Record Options screen

Medium

OCB-2116

Focus is missing when launch the settings screen and navigate back.

Medium

OCB-5228

OK key is not working on first attempt when DCE is used in Guide Screen.

Low

IONOCB-2932

Scheduled recording folder is seen in saved on applying unwatched/partially watched filter

Low

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

Flicker is seen on recorded media card

High

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

[Mobile Device] For Arabic language the app is arranged from left to right

High

Live event progress bar in channels with timeshift is not displayed..

High

Video is playing from beginning when we resume the video after tapping share option

High

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

Live badge is still seen for recent searches even after event becomes catch-up content

High

Version 1.7.12 is introducing a delay on live stream

High

Live tag is not seen in discover page for live events when promoted

High

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

[FireTV/SEI/Nokia Box] Grid rows are blank on scrolling in GUIDE

High

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

When an user unsubscribes from customer account, the app still running

High

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Big time to load the EPG guide menu

High

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

Bookmark bar is seen in Media Card on selecting Start Over option for Recorded/Catchup event

High

Reverse EPG is going blank on navigation

High

Keyboard is overlapping on every screen from Search screen

High

[FireTV] Unable to scroll in the Saved list after selecting filters

High

Focus is lost on Action items when we unfavourite the channel from favourite filter

High

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

Favourite filter is not displaying in Replay.

High

IONOCB-2255

In Saved screen Book mark is wrongly updating in the Media card

High

IONOCB-2965

There isn't poster for the events showed in a search

High

OCB-5345

Bookmark is reflected for all the Episodic contents

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-2636

Focus is lost in Media card on removing Channel Favorite

Medium

OCB-4302

Close icon is not working in playback screen

Medium

OCB-5195

Surfer is not seen, only player control icons are seen in playback screen

Medium

OCB-5194

Black screen with loading icon is seen after doing playback for sometime and perform FF/FR

Medium

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

IONOCB-2971

Media Card is opening when we select Filter Icon

Medium

IONOCB-2978

Parental popup will display two times.

Medium

IONOCB-2976

By pressing back key DCE POPUP should dismiss

Medium

IONOCB-2929

Recording Pop up Strings are displayed in English even On Screen language is set to Espanol

Medium

Focus is not displayed on respective channel on guide from live playback

Medium

Mini guide: doesn't have option to see future events, only for past events

Medium

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

Focus is lost on Record popup and Timeline UI is seen in background

Medium

Posters are overlapping in magazine layout in discover screen

Medium

Info not available for the actual event in the miniguide

Medium

Loading icon is displayed on the live screen when ES Language is selected

Medium

Focus is lost when we click 3 times back key on version information screen

Medium

Deleted recorded are still displayed in saved screen when favourited

Medium

Surfer bar is seen only when we click top of screen in learn more video

Medium

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

Missing Information from Media Card in RAILS

Medium

[FireTV] Different content Media card is launched on press RIGHT and OK key in Discover Strips

Medium

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

[FireTV] Filter is launched on clicking OK key before Scheduled list is loaded

Medium

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

Keypad highlight is not aligned properly in parental control screen

Medium

[TV] RAIL titles are empty when language is changed to other language and back to English

Medium

[FireTV] Previous content video playback is observed for fraction of second

Medium

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

Firetv: Reverse content selection in Arabic language

Medium

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

Focus remains in filter icon once the filter is applied in Guide screen

Medium

Internal ION app not valid very soon after signing.

Medium

[TV] Wrong filter is seen in Searched results

Medium

[Mobile Devices] Two favourite icon is displaying in media card

Medium

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

Sorting issue in browse by catalogue

Medium

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

Bad behavior in the playback of the recording

Medium

SocuBuffer parameter stop work correctly

Low

All locked channel is getting unlocked after entering the PIN

Low

IONOCB-3115

Sluggishness is seen on Settings and saved screen

High

OCB-5612

Live playback is tuning when you play a catch-up content

High

OCB-5677

Surfer scrub is not working in landscape mode

High

IONOCB-3120

Binge Watch pop-up is not seen for few scenarios

High

IONOCB-3136

From timeline to reverse EPG ,page is not getting change.

High

IONOCB-3137

Google voice search UI showing Blank

High

IONOCB-3114

Subtitles are seen in top/middle/down of the playback screen

High

IONOCB-3140

Ch+/- keys works on Media card and Related strips go missing

High

IONOCB-3000

Favourite Pop-up Is not dismissed on Playback screen when we perform BG/FG Scenario.

High

IONOCB-2599

Able to see extra screen while changing from portrait to landscape.

High

IONOCB-3121

Season Wise sort is not proper for few contents in a recorded series folder

Medium

IONOCB-3059

Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3132

Surfer is not dismissing on start over after unfavoriting the channel

Medium

IONOCB-3124

Surfer is not dismissing for the google voice search tuned content

Medium

IONOCB-2636

Focus is lost in Media card on removing Channel Favorite

Medium

IONOCB-3134

Unable to enter keys for DCE/PIN Popup

Medium

IONOCB-3127

Subtitle doesn't get reflected until the channel change

Medium

IONOCB-3125

Issues on playing the event from favorite filter

Medium

IONOCB-3141

Live media card will open when we navigate to live event from guide.

Medium

IONOCB-3142

English Audio is seen thrice in Audio output.

Medium

IONOCB-3143

Bookmark is seen for future events.

Medium

IONOCB-3133

On DCE not able to enter keys from RCU

Medium

IONOCB-3138

Focus is seen on Guide when dismisses the DCE keypad.

Low

IONOCB-3144

Some UI elements working as portrait while playback is in full screen landscape

Low

Unable to Sign in to iOS devices, only loading icon is seen

Critical

App crash is observed in Firetv

Critical

Crash issue observed in SEI box, After reboot and Restart the STB

Critical

App Crash is observed Randomly when Insight feature is enabled

Critical

Crash is observed when scrolling in Live screen

Critical

Insight feature is not working

Critical

Android build are not generating in pipeline

Critical

Unable to navigate in the app after catch up playback from Guide

Critical

Black screen is seen during event playback via LIVE screen

Critical

Random app crash after programs call

High

Second level discover screen not loading all the events

High

App crashes after selecting device for casting on android 12 devices.

High

Menu key is working on user agreement screen.

High

Google Assist - Favorite , More info popup not exiting

High

Username text is shown on right and password text is coming on left when Language is selected as Arabic

High

[Mobile][Player] Screen goes blank with only pause, rewind and forward icons when we seek the video in full screen mode

High

Switching of accounts is not working

High

Playback in live channel is not working after standby.(STB was in third app before the standby)

High

[PADI]PID parameter is invalid

High

APP is not opening at first attempt but at second

High

Full screen button on iOS isn't working

High

[Nokia] App crash is seen on long run

High

Delete "Share" option on mobile builds

High

Nokia box performance gets slower and memory increases after some days ON

High

[iPAD] Alignment issues in Media Card

High

New image in the login screen that tell the user to please enter the customer account

High

App crashes on logging in for first time

High

Sometimes navigation through GUIDE is very slow.

High

DCE feature doesn't work properly on Nokia and Amino Boxes 1.20.20 version

High

CC does not remains active on all channels with the setting enabled

High

Focus is not proper while we select filter option

Medium

[iOS16] GUIDE text disappears on rotating iPhone

Medium

Overlapping is seen on video when we press CC/audio icon

Medium

Sometimes playback error is seen while doing FF/FR

Medium

Manage pop-up is not dismissing when binge watching pop-up is displayed

Medium

Jump icon is not show in progress bar

Low

'Terms & conditions' header and 'OK' option is still in English when change UI language to French..

Low