OpenTV ENTera & OpenTV Platform Documentation
OpenTV ENTera & OpenTV Platform Documentation
Breadcrumbs

500 - Internal Server Error

HTTP Response Code 500 - Internal Server Error

Module

API

Log Message

Reason

BCM

GET /geoblocking/allowedcountryl/
{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

GET /geoblocking/countrylist/
{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

GET /parentalRatings/{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

GET /geoblocking/blockvpn/{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

GET /metadata/locales/{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

PUT /geoblocking/allowedcountry/
{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

PUT /geoblocking/blockvpn/{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

PUT /geoblocking/countrylist/{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

PUT /metadata/locales/{version}


Internal error encountered when handling the request.
Due to multiple reasons.

BCM

PUT /parentalRatings/{version}


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

DELETE /{casInstanceName}/devices/
{deviceId}/entitlements


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

POST /{casInstanceName}/devices/
{deviceId}/entitlements


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

POST /{casInstanceName}/devices/
{deviceId}/mail


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

POST /{casInstanceName}/devices/
{deviceId}/message


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

PUT /{casInstanceName}/devices/
{deviceId}/chipsets/{chipsetNum}/pair


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

PUT /{casInstanceName}/devices/
{deviceId}/chipsets/{chipsetNum}/unpair


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

PUT /{casInstanceName}/devices/
{deviceId}/entitlements


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

PUT /{casInstanceName}/devices/
{deviceId}/pin


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

PUT /{casInstanceName}/devices/
{deviceId}/pin/{pinNum}


Internal error encountered when handling the request.
Due to multiple reasons.

CAG

PUT /{casInstanceName}/devices/
{deviceId}/recovery


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

DELETE /client/users/{id}


Internal error encountered when handling the request.
Multiple reasons:

  • When device id in the uri argument doesn't match with device
    id embedded in the body parameter

  • Mandatory uri argument/header/json body parameters missing

CCP

DELETE /operator/castCrewPersonas


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

DELETE /operator/castCrewPersonas/{id}


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

DELETE /operator/castCrewPersonas/playlists


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

DELETE /operator/users


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

DELETE /operator/users/{id}


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

GET /client/users/{id}


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

GET /operator/castCrewPersonas


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

GET /operator/castCrewPersonas/{id}


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

GET /operator/users


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

GET /operator/users/{id}


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

PUT /client/users/{id}


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

PUT /operator/castCrewPersonas


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

PUT /operator/castCrewPersonas/{id}


Internal error encountered when handling the request.
Due to multiple reasons.

CCP

PUT /operator/users


Internal error encountered when handling the request.
Due to multiple reasons

CCP

PUT /operator/users/{id}


Internal error encountered when handling the request.
Due to multiple reasons.

CDS

DELETE /cds/v1/profiles

Profile is already mapped to -[dev03]

Operator tries to delete the profile without deleting the
device details

CDS

POST /cds/v1/profiles

MongoDB Connection timed out

mongo db service gets stopped while creating content
discovery profile

CDS

PUT /cds/v1/profiles

MongoDB Connection timed out

Operator updates existing content discovery profile
when mongo service is not running and once the
service is up try to update again

DMM

GET /mib/v1/devices/{deviceType}/
{deviceId}


Internal error encountered when handling the request.
Due to multiple reasons.

DMM

GET /mib/v1/topics


Internal error encountered when handling the request.
Due to multiple reasons.

DMM

GET /mib/v1/topics/{topicName}/
devices


Internal error encountered when handling the request.
Due to multiple reasons.

DMM

PUT /mib/v1/topics/{topicName}/
devices


Internal error encountered when handling the request.
Due to multiple reasons.

DMM

PUT /mib/v1/devices/{deviceType}/
{deviceId}


Internal error encountered when handling the request.
Due to multiple reasons.

IHS

GET /ihs/v1/contents/<contentId>

MongoDB Connection timed out

Call GET api when mongodb is not running

IHS

GET /ihs/v1/contents/<contentId>

temporary download issue

Call GET api for a set of image resource where invalid image uri is present in gracenote

IHS

PUT /ihs/v1/persons/<personId>

temporary download issue

Call PUT api for a set of image resources with valid request payload by passing invalid uri

ODM

POST /opendevice/{deviceId}/queue


Unhandled Error while processing the request.
Due to multiple reasons.