Internal Release Notes – ION

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

App crashes and

error seen in Firebase

Critical

Videos are blank and only audio is heard on the HLS stream

Critical

Blank Favorites strip is seen in LIVE screen

High

Focus is in Mediacard action items along with filter options

High

Navigation is not working in Guide menu

High

IONOCB-3259

App crash is seen in IOS device on reconnecting the internet.

High

OCB-6625

[TVKEY] Filter is Opened automatically after fast navigation and when select OK key on the event in the EPG screen

High

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

Version 1.7.12 is introducing a delay on live stream

High

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

When an user unsubscribes from customer account, the app still running

High

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

Reverse EPG is going blank on navigation

High

Keyboard is overlapping on every screen from Search screen

High

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

Favourite filter is not displaying in Replay.

High

IONOCB-2965

There isn't poster for the events showed in a search

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-3136

From timeline to reverse EPG, page is not getting change.

High

IONOCB-3137

Google voice search UI showing Blank

High

IONOCB-3140

Ch+/- keys works on Media card and Related strips go missing

High

IONOCB-3000

Favourite Pop-up Is not dismissed on Playback screen when we perform BG/FG Scenario.

High

IONOCB-2599

Able to see extra screen while changing from portrait to landscape.

High

Binge watch doesn't work if a user replays a series

High

[TVKEY] EPG Grid is not showing "Program Info unavailable" if we delete the same event in the opconsole

High

Paused time shown in next played recorded content

High

Screen event is reported as "not set" in FIREBASE_SCREEN

High

[TVKEY] Unable to invoke Recent/Timeline for parentally locked event

High

Live events are listed in continue watching strip

High

IONOCB-3234

Focus is lost on see more contents and Up/Down Navigation is working on Discover screen

Medium

IONOCB-3280

Poster overlaps Title of next event

Medium

IONOCB-3269

Keypad is not launched again on pressing OK key

Medium

OCB-6620

Focus Lost is seen on Saved screen.

Medium

OCB-6619

Tuning to any channel through Google assist, surfer is not disappearing when parental rating is enabled.

Medium

OCB-6618

When tuning to any channel with Google assist, Surfer is not launching.

Medium

IONOCB-3228

[TVKEY] Continuous forward 7004 error will display.

Medium

IONOCB-3303

Focus doesn't move to GRID cell event on pressing DOWN key

Medium

IONOCB-3300

Scheduled folder is seen without scheduling any future events

Medium

IONOCB-3291

Text overlap on arrow symbol in see more options under discover screen.

Medium

IONOCB-3263

Audio is heard in BG for 2 sec on pressing home button when the event starts to play.

Medium

IONOCB-3301

11800 error is seen instead of "device limitation" error for SSM

Medium

IONOCB-3277

Loading animation is not smooth

Medium

[iPad iOS 16] Last strip in Discover is cut at the bottom of screen

Medium

[FireTV] No results text in explore screen is truncated

Medium

Opening any recorded content folder first focus shows in the filter icon

Medium

Parental PIN pop up is appearing twice

Medium

[Mobile Device] Logo size is inconsistent in login screen

Medium

Keypad is not launching when tried to change the Global pin.

Medium

[FireTV] Favourite filter is not removed, but it shows all events under the filter

Medium

[Mobile Device] Allow and Don't allow notification pop-up is not seen

Medium

No space seen between the text service & account in log In screen.

Medium

[TVKEY] Events with long names are overlapping with bookmark indication in Saved Screen

Medium

"No internet connection" seen after Powering ON iPad

Medium

[TVKEY] Focus is lost on the action items when we perform trick modes on single recorded event

Medium

[iPad iOS 16] Alignment issues with Grid cells in EPG

Medium

Bottom strip is truncated, and name of the event is not seen

Medium

[All Devices] In saved page Live content and currently recording contents are seen under partially watched filter

Medium

[Handheld Devices] Grid cells are misaligned on closing Media card after playback error

Medium

Last row in Replay screen displays wrong message

Medium

[TVKEY] Searched text is not proper, i.e. Text is appearing twice

Medium

[Tizen] Video will play in background when keep watching pop up display.

Medium

Focus is lost on the Discover page on Scrolling.

Medium

Protect popup Text is not Center aligned in Spanish

Medium

IONOCB-3121

Season Wise sort is not proper for few contents in a recorded series folder

Medium

IONOCB-3059

Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3132

Surfer is not dismissing on start over after unfavoriting the channel

Medium

IONOCB-3124

Surfer is not dismissing for the Google voice search tuned content

Medium

IONOCB-3134

Unable to enter keys for DCE/PIN Popup

Medium

IONOCB-3125

Issues on playing the event from favorite filter

Medium

IONOCB-3141

Live media card will open when we navigate to live event from guide.

Medium

IONOCB-3142

English Audio is seen thrice in Audio output.

Medium

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

IONOCB-2971

Media Card is opening when we select Filter Icon

Medium

IONOCB-2978

Parental popup will display two times.

Medium

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

Posters are overlapping in magazine layout in discover screen

Medium

Focus is lost when we click 3 times back key on version information screen

Medium

Deleted recorded are still displayed in saved screen when favourited

Medium

Surfer bar is seen only when we click top of screen in learn more video

Medium

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

Missing Information from Media Card in RAILS

Medium

[FireTV] Different content Media card is launched on press RIGHT and OK key in Discover Strips

Medium

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

Keypad highlight is not aligned properly in parental control screen

Medium

[FireTV] Previous content video playback is observed for fraction of second

Medium

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

FireTV: Reverse content selection in Arabic language

Medium

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

Focus remains in filter icon once the filter is applied in Guide screen

Medium

[TV] Wrong filter is seen in Searched results

Medium

[Mobile Devices] Two favorite icons are displaying in media card

Medium

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

Sorting issue in browse by catalogue

Medium

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

Bad behavior in the playback of the recording

Medium

OCB-6624

[TVKEY] BWD transition is not working in playback screen for LIVE content

Medium

OCB-6617

[Tizen][2022 Model] Numeric Keypad is not getting shown while accessing DCE option in GUIDE

Medium

Guard Time is not working on Live screen

Medium

[Chromecast] Parentally locked content continues to playback in cast device

Medium

Discover gets stuck while navigating in live screen.

Medium

Media card opens instead of DCE option focus when user press and hold OK key before the focus comes on grid event

Medium

Focus is displayed sometimes in filter and sometimes in grid events

Medium

Grid navigation is active when the focus is in filter options

Medium

Progress bar is not updating to SO for some seconds when we click SO from mediacard.

Medium

Focus moves to Discover instead of SEE MORE

Medium

Default channel shows Not Subscribed on launch

Medium

Blank overlay with Loading icon is seen

Medium

Focus is incorrect on pressing BACK key in REPG

Medium

Focus is not consistent on filter.

Medium

Focus goes to OnNow icon in Guide after open and exit the mediacard

Medium

While navigating in filters live playback happens.

Medium

Ion logo is overlapping with content tile when "HORIZONTAL_BOTTOM_NAV" flag is true

Medium

Customer logo will blink when we reboot the box.

Medium

App gets stuck and unable to zap channel after removing power cable

Medium

Guide screen is blank after applying filter and navigating to live screen

Low

App is stuck in Claro Tv logo after using the application sometime while navigating in the app

Low

OCB-6626

Letter "s" is not highlighted under TV networks to select the TV Channels using Alphabets

Low

OCB-6623

Live Badge is displaying even "showLiveBadge" flag is false

Low

OCB-6627

Volume Icon is not showing as "Muted" when the volume is set to zero using volume button in the device

Low

IONOCB-3302

Focus moves Left Instead of RIGHT on menu

Low

IONOCB-3138

Focus is seen on Guide when dismisses the DCE keypad.

Low

SocuBuffer parameter stop work correctly

Low

All locked channel is getting unlocked after entering the PIN

Low

[Arabic] More Space is seen on the arrangement of Action bar items in Media card Page.

Low

[iPad iOS 16] Video plays from start of the event on RW 10sec

Low

Recording is not set, When we set the recording on first time

Critical

[ODM] After the field upgrade for the 1.36.71 version on  devices, the odm starts to restart by itself

Critical

[Tizen][TV2019] Sometimes playback does not start

Critical

[Tizen][TV2019] Login is requested after restart he app

Critical

[SNI]SNI'S reach almost the 100% during the ION 1.36.70 upgrade for  devices

High

[SSO] Error message on the login screen should bring more info about the error cause

High

Worse performance on MDS/programmes after upgrade to 1.36.71 on  Box

High

[TVKey] while navigating in media card action items, forward and backward are happening on progress bar

High

[STB  SmartSpeaker]STB got slow after using voice commands.

High

[TVKey]Trick Modes are not working when launch the app again from home or third party app.

High

Unable to launch recent and timeline after pressing up key from progress bar.

High

Content shows a black screen or go to start over once the user click on RW 10sec button more than 10 times

High

Navigating in DCE, Filter and Live Action Items is causing the change in Event Synopsis of Guide.

High

Request to analyze playback error statistics in production in Box

High

[TVKey]Incorrect PIN pop up appears without asking for PIN When initiating the recording or deleting of a protected event

High

From timeline to reverse EPG, page is not getting change.

High

Focus is getting lost immediately in force update notification after being displayed in the screen

High

Remainder icon is getting change after doing logout and login.

High

Season Number disappears on scrolling up in Media Card

High

Video stay freeze and no message appear once the internet connection is showed

High

[TVKey]Unable to Delete the entered channel number in DCE popup

High

[iOS][CHROMECASTING] After moving few times the timeline moment for a video, the video is blocked

High

EAS-After stand by& wakeup or Home button. once EAS expire channel is not tuning to previously played channel

High

Re-rendering observed in Guide screen

High

DCE popup is not discarding on its timeout.

High

Time is randomly changing in progress bar when the start over content is paused

High

For Playbackstart we are seeing 2 API calls in charles.

High

Episodic title is not aligned as expected from the content from LIVE screen

High

Video Freeze when launching and loading the screens timeline and launch guide using left/right key and exit guide

High

Cancel Recording is giving "Title cannot be Recorded."!.

High

No content available message is displayed in GUIDE and Discover screen after Network Disconnect and Reconnect

High

[TVKey] Poster Stuck is Seen When change the audio after pausing the video.

Medium

Navigation is stuck on long press left or right key on guide grid.

Medium

[TVKey] Control switched to Live Playback when scheduling/cancelling recording from Fullscreen recorded playback

Medium

[TVKey] Secondary text is not displayed in Magazine view - Discover Screen

Medium

[TVKey] Only 2 Channels timeline is seen when pressing CH list key on Explore screen

Medium

[TVKey] Unable to open the media card of "Program info Unavailable" Event from guide grid.

Medium

Focus Moving to Live Screen Filter after favoriting any channel from the events.

Medium

Event is going 10 Sec back and playing when we pause and play any live content.

Medium

Stop Key is not working in TVKEY.

Medium

Pin popup alignment is not proper when user try to delete the protected recorded content

Medium

[TVKey] Focus lost on Surfer bar Action Items

Medium

[TVKey] Channel logo is not loaded for the first time in guide

Medium

[TVKey] Current tuned channel and the focus is not on the top

Medium

It is not possible to FF recording until the end of the event

Medium

ION is reporting the ChannelId as eventId to UAV on playback metrics

Medium

Google Analytics is by default disabled.

Medium

MORE info option is seen for lesser description.

Medium

The brightness of all screens is not unique.

Medium

Progress bar not disappearing in full screen playback

Medium

Android Phone - progress bar indicator (bubble) is not visible at the beginning

Medium

Blank DCE popup is seen after EAS trigger is completed

Medium

Cancelled Event is not removed from recording strip in discover screen

Medium

Proper error should be shown to the user for initiating ALL_NEW_EPISODES

Medium

[TVKey] Unsubscribed tag is not showing in guide

Medium

Playback matrix is not displaying for 2nd time Charles close and open.

Medium

[Long Run] Blank Guide screen is seen

Medium

Play Key not working on Recents

Medium

Getting unwatched episode after applying partially watched filter on Saved screen

Medium

REPLAY EVENT label is shown incorrectly.

Medium

Focus lost on Guide screen

Medium

[TVKey] Focus lost on LIVE/Explore/Discover Screen when we do recents and press back key from playback

Medium

Event names in Recordings See more Strip are coming as "Program Info Unavailable"

Low

[TVKey]Focus jumps to top when opened and closed a media card from saved screen.

Low

Live badge is shown for catch up event in Discover screen

Low

Posters are not loading for series contents in explore and saved screen.

Low

Media card options are not Right aligned in Arabic

Low

RECENTS are not launched on pressing LEFT key in Arabic

Low

Unable to Select any LIVE contents in the Guide screen randomly

Low

Progress bar not disappearing after opening player control

Low

No Channels popup displays in Guide for filter

Low

After selecting particular filter from the GUIDE screen, Guide grid is not focusing

Critical

App get relaunch After BG->FG, When memory is above 500 MB

Critical

Box is stuck when we try to play an event in the saved screen which is marked as Favorite

Critical

Customer Launcher remote keys stop working

Critical

Closed Captions Default to ON

Critical

Duplicate contents are added after launched media card and closed in Series folder in SAVED screen

Critical

Focus is not working in Explore screen

Critical

Not able to play Parentally locked content after coming from B/G to F/G

Critical

Performance degradation on FireTV OSv7.x for EPG Navigation, Mediacard launch, loading Live and Live to Guide launch time in 21.Q4.

Critical

TVKey build is not alive after overnight standby

Critical

ION App is getting crashed on navigating back from Explore Screen

Critical

[TVKey] Unable to invoke Filter in Guide Menu

Critical

App crashes on the Live screen

Critical

App is crashing when press back key on record pop up

Critical

DCE is not working after navigating from Discover screen.

Critical

Recent is not working on BG/FG Scenario

Critical

Junk characters are displayed when we press play/pause key on mediacard/saved screen.

Critical

Surfer is not displaying when app is from background.

Critical

TVKey app stuck on installation page

Critical

[Tizen][TV2019] EPG Shows Black Screen Crash

Critical

Focus gets lost after changing language.

Critical

[Tizen] Pressing INFO button blocks the APP.

Critical

Google Assist commands are not working on fresh login/install

Critical

[TVKey]Navigations is not proper, focus jumps twice in all screens

Critical

[TVKey] Navigation is stuck in Discover screen, unable to navigate in the app

Critical

[TVKey]Filter is not working as expected in guide screen.

Critical

[TVKey]Unable to login to Claro staging (SSO) through s3.

Critical

[TVKey] TV app is getting stuck (shows “completed”) and does not launch

Critical

Playing CatchUp after first login redirect you to LIVE

Critical

[IOS] Catch-up content stop playing after 2 min

Critical

Navigating on Reverse EPG by pressing and holding down arrow crashes the EPG

Critical

[TVKey] [Tizen] Channel Logos not seen on Time Line

Critical

[TVKey] LTCU and other events ingested is not reflected in EPG, shows "Program info unavailable"

Critical

[TVKey][2022] Video Freeze on 2022 Production TV

Critical

[Tizen]CATCHUP event is played instead of LIVE after waking Tizen from Standby mode after overnight run

Critical

[Tizen][FireTV] Recent list show catchup events

Critical

[Tizen][FireTV]APP crashes showing only CATCH-UP content after stability test overnight.

Critical

[Tizen] Audio/video don't play on same network where FireTV does.

Critical

[Tizen][TVKey] Fast scrolling in Recents strip causes background playback to stop and service tries to tune again

Critical

IONOCB-4071

Live Channel doesn't play after Fast Forwarding Catch-up till the end

Critical

IONOCB-4089

"Customer Home button" and "Apps and Games" keys are not working on fresh install / Login

Critical

IONOCB-4069

After Standby playing any Catchup is tuning to LIVE channel

Critical

IONOCB-4101

App crashes on Playing a Locked Catchup event

Critical

IONOCB-4127

No Channels are seen after Clear data

Critical

IONOCB-4117

Saved screen - Scheduled folder scrolling gets stuck at some point

Critical

IONOCB-4122

Image is seen behind the "Press OK and Hold" popup in EPG

High

IONOCB-4102

Live playback is changing to channel number 109 after changing the on screen language

High

IONOCB-4099

Live is playing when we try to play the parentally locked catch up content on fresh install / Login

High

App Crashing in Saved Screen when we click on Scheduled folder

High

Recordings options are in English, and the main language at the config menu is English

High

IONOCB-4079

Live menu hamburger is disappearing on wifi disable and enable

High

IONOCB-4081

Cannot navigate on ON DEMAND menu.

High

IONOCB-4065

Focus lost on Media card action items

High

IONOCB-4036

FF and Rewind is not working on SO (Catchup/Live/NPVR)

High

After do a SO in a catch up, the fast forwarding for x2, x8, x16, x128 and x256 doesn't work

High

Audio and subtitle icon is not touchable

High

Bottom header is not loading when mediacard is opened from Saved screen.

High

Continuous Navigation using LEFT/RIGHT key is not possible in the EPG Grid

High

DCE popup is not closed after BG/FG

High

Deleted recorded content is seen, when we navigate to other screen and come back to saved screen

High

Fire-Tv - Event meta data is not updated properly on stand by wake up

High

Focus is lost while navigating in Saved and LIVE screen

High

In customer production - there are no playerError Activities coming sent to UAV after 2022-07-02 08:51:02

High

Live badge icon is not in correct position

High

Not set is seen for Rails in screen engagement

High

ON-DEMAND secondary text is displayed for LIVE content from Related strip

High

Performance degradation on FireTV OSv7.x for Saved & Discover load time, Reverse EPG navigation, Timeline launch and discover to live launch time in 21.Q4.

High

Progress bar not seen on casting device

High

Recorded screen - Cloud storage percentage and schedule recordings not getting cleared

High

Saved Filters are not working when "enableSavedAggregatedView" flag is true

High

[ALL PLATFORMS[CLARO COLOMBIA] Delay on the DCE when the user introduces 4 digits

High

[ALL PLATFORMS] Image change for the filter's help pop up and change the text

High

[All devices] Record icon not seen on grid guide for few events

High

[All] Saved Filter is not working as expected, When select Favorite and partially watch filter

High

ION App is getting crashed on press of main menu

High

Filter Icon is misplaced in Guide screen

High

The CC feature should be configured as enabled by default

High

[Tizen]Player screen shows 6001 Video error code while trying to play few Live channels

High

Discover is blank after log out and login..

High

Navigation stops after sometime in the GUIDE screen even when performing Long-pressing on the FFWD Key

High

Session error is seen on app install

High

Channels are missing after applying filter and navigating to reverse epg.

High

DCE popup will display when app come from background and surfer wont launch..

High

Focus lost on Record popup.

High

Guide is getting blank after two rounds of navigation.

High

[TVKey] Focus is lost on pressing UP key

High

Big time to load the EPG guide menu

High

Information for some channels is unavailable in the surfer banner until the user open the guide

High

Discover screen should show event poster when RAILS is configured with channels

High

Playback metrics are no longer reported by ION

High

[Chromecast] Cast icon is not touchable.

High

[Chromecast] Parental lock content playback is not happening after casting is disconnected.

High

[Chromecast] Receiver app stuck on casting poster when navigating in live screen.

High

[FIRETV]CATCHUP event is played instead of LIVE event after waking FireTV from Standby mode after overnight run

High

Conflict with list of channels on GUIDE when changing accounts on different account profiles.

High

[Android Mobile]Higher bitrate profiles are not reached when using WiFi

High

Fields are blank in MY ACCOUNT settings screen

High

[FireTV Nokia] Unable to scroll in the Saved list after selecting filters

High

DISCOVER is focused instead of EXPLORE on pressing BACK key twice from Search Bar

High

Ethernet Error and Connection Restore popup is seen on every reboot when connect via Wifi

High

[iPad iOS 16] "Scheduled Recording" text is seen over Icon

High

[TVKey] CH List key is not working from RCU in 2020 models

High

[TVKey] App gets hanged after selecting serial Number from settings

High

[TVKey] DCE Navigation shows Invalid channel on Recorded video playback

High

[TVKey] [Tizen]On search text panel by pressing exit key "Exit popup" is not displaying.

High

[TVKey] By entering 4th Digit is not visible in guide DCE.

High

[TVKey] Focus is seen on both guide events and filter option and DCE when we press left and right key.

High

[TVKey] Focus jumps to guide menu while navigating in guide.

High

[TVKey] Playback is ongoing on top of parental lock window

High

[TVKey] Startover icon is missing on pressing play key from EPG grid cell

High

[TVKey] Focus lost and stuck is seen on related/watch next/episode strip.

High

[Tizen] [TVKey] Keyboard is getting invoked on playback screen under explore..

High

[Tizen][TVKey] Back from media card, focus is seen on guide menu.

High

[Tizen][TVKey] Play button (remote key) is not working as expected in all the screens except Guide

High

Highlight is seen on both search text panel as well as Explore menu.

High

[TVKey] [Tizen]Video get pause by long press remote left key on more info action item under surfer. surfer.

High

[Tizen]DCE popup will shift up once keypad is invoked

High

[Tizen][TVKey]Focus is not proper while we select filter option.

High

[Tizen][TVKey]Favorite icon is in grey for favorited channel under timeline.

High

Focus goes to background when trying to setup a recording.

High

GUIDE appears without EPG after watching Catchup programs

High

Channel name was so big in the live menu

High

Keep watching pop up is not displayed after fresh bootup

High

[EPG] Recording/Manage icon is not seen on EPG grid cells

High

[STANDBY] Review the cases where the standby isn't working

High

[TVKey] Event Info card and posters are not loading in guide screen.

High

[TVKey]Focus lost when we do DCE operation on LIVE Screen and go back to LIVE Screen

High

[TVKey] Noise background when the app is launched

High

[TVKey] Multiple issues are coming when we change pin

High

[TVKey]Focus Stuck on LIVE Filter and Cannot navigate in Live Screen when we do playback through DCE and press back key

High

[TVKey] Focus getting lost on Guide screen

High

[TVKey] Keypad is exiting when user tries to enter the number options in Keypad

High

[TVKey] Media card screen is shifted up and default video playback screen can be seen overlapping at the bottom when we search any content from Explore

High

[TVKey][SSO] - Subsequent Registration not working in customer Prod

High

[Tizen] Recent List sometimes dismisses abruptly

High

[Tizen] Sometimes Recent Tiles don't show LIVE

High

[Tizen] Teal bar is missing in the Episode, Recents & Watch Next strips

High

[Tizen] Unknown Player Error 1000 seen when trying to tune to a LIVE event from Mediacard

High

[Tizen] Return/Exit key is not handled in the Network disconnection screen

High

[Tizen][TVKey] Navigation is blocked in Media Card page after performing FF/RW and Pause for a NPVR content

High

[Tizen][TVKey] Playback freezes if user launches guide before DCE attempt finishes

High

[TVKey] Focus is lost while navigation on see more item list in Discover

High

IONOCB-4128

Crash observed on putting box to standby wakeup in first launch screen

High

IONOCB-3540

[Tizen] [TV Key] Focus lost in Manage Popups

Medium

After "STOP LIVE" we are able to hear EAS Channel Audio along with Currently played channel

Medium

Catchup mediacard overlapped on Main menu

Medium

IONOCB-2929

Recording Pop up Strings are displayed in English even On Screen language is set to Espanol

Medium

Video goes back to portrait mode when waving the device but auto rotate is disabled.

Medium

Focus is getting lost after selecting the "Manage" option under Saved screen

Medium

Focus is jumping in reverse EPG in TV devices

Medium

Media-card and DCE pop-up is overlapped

Medium

Not able to focus on media card action items after navigating in episodic strip

Medium

Parental lock icon is not displaying in the media card once parental PIN is enabled

Medium

Poster is not displayed while doing startover and seeking

Medium

Pressing left key throws an error for live streams without startover

Medium

Protect icon is not coming for recorded contents

Medium

Recorded contents are not getting parentally locked

Medium

Surfer will not launch for single Press ok key

Medium

UAV for playbackStart sends OOT as source instead of OTT

Medium

Focus lost in saved screen

Medium

Apps and games key on RCU is not working on fresh login

Medium

Playback of vod/Catchup content is tuning to live playback of previously played channel

Medium

EAS channel is not playing, when we login to app.

Medium

Going to the EPG with the guide button its taking in some cases more than 4 seconds

Medium

Info not available for the actual event in the miniguide

Medium

[Chromecast] Blank player screen is seen on source device on opening mediacard of parentally locked content and exiting pin popup without entering pin.

Medium

[Chromecast] Cast icon is not clickable in Ion when we change casting from ion to youtube app

Medium

[Chromecast] Parental lock content is asking for pin when we start-over after casting.

Medium

[Chromecast] Playback change is not working while casting.

Medium

[Chromecast] Progress bar is not updated when we change playback to NPVR event from live event

Medium

[Chromecast] Sleep/Lock/Background mode disconnects casting playback.

Medium

[Chromecast] Start over option is not working for second time.

Medium

[EvoPro] Guide remote button runs late

Medium

In recording playback, sometimes FF in 256x does not work

Medium

Recordings are sorted from the oldest one to the newest

Medium

[TVKey] Video playback happening in-between Fast forward mode

Medium

[FireTV] Focus is lost when play any content from "Watch next" strip and pressing back key.

Medium

Clone of issue with summary: Guide is show incomplete after internet access is recovered

Medium

Clone of issue with summary: Placeholder Image for Missing Posters does not include event name on LiveTV events

Medium

"Program Info unavailable " text is seen in Surfer on app launch

Medium

[AMOB] Overlap is seen in Android mobile in Media Card

Medium

[TVKey] Reverse EPG is not launching when we press LEFT key on Timeline

Medium

[TVKey] Unable to enter parental Pin in "enable pin" setting

Medium

[TVKey]Black screen is seen after keeping long run in playback screen

Medium

[TVKey]Focus is lost on pressing Up key on surfer

Medium

[TVKey] Filter Icon in Saved screen is in Green colour

Medium

[TVKey]Video Pause after Changing Audio Language and pressing BACK key on media card

Medium

[TVKey] Focus jumps to Guide when navigating in filter

Medium

Event name is not displayed in EPG grid cell, if event duration is less

Medium

Some times Guide is getting partially blank.

Medium

[TVKey]When we apply favorite filter, channel lineup is not in incremental.

Medium

[Tizen/TVKey]Focus is seen on filter option as well as guide event.

Medium

[Tizen]Event name on surfer won't change after event transition.

Medium

[Tizen][TVKey]DCE from smart remote is getting dismiss fast through filter (2022)

Medium

Bookmark is being cleared when we close the media card before the playback

Medium

Bookmark is not properly updating in Catchup event media card on TV Devices

Medium

Lock icon looks small in media card and position is not correct

Medium

EPG grid taking more than 10sec to load the Events in EPG grid

Medium

Unable to enter reverse EPG on first entering the Guide

Medium

[TVKey Installer App] UEX changes needs to be done on Installer screen

Medium

[TVKey] Logo icon different on Samsung TV Menu Home screen

Medium

[TVKey] Focus Jump is on seen on native keyboard when entered username.

Medium

[Tizen] Control Option gets flickered in the Media Card when opened from the SAVED screen

Medium

[Tizen] Control Option gets flickered in the Media Card when opened from the SAVED screen

Medium

[Tizen] [2022 Model] Numeric Keypad is not getting shown while accessing DCE option in GUIDE

Medium

[Tizen]ION App does NOT SHOW Up in the background with AV Playback on HOME SCREEN when user switches to ION App while exiting(Back key) from Any 3rd Party App except YOUTUBE (like AMAZON , Netflix, AppleTV) APP & navigating to ION APP

Medium

[Tizen] Credentials show a QWERTY keyboard, but search has an alphabetical keyboard. Can we make them all QWERTY.

Medium

Long content titles overlaps Related label.

Low

Playback_metrics is not reporting required field as mentioned specification

Low

[Chromecast] Sometimes chrome casting is not casted.

Low

[Chromecast] Title is displayed as undefined in cast device.

Low

[Chromecast]Progress bar & Volume bar has more width

Low

[Chromecast]Time to start the playback after casting is more.

Low

New crash issue from Firebase Crashalytics

Low

Episode Image Not Showing Up In App

Low

ION version

OPF version

Results

Comments

23.20.030

22Q4 STD0

Pass

23.20.030

22Q2 STD7

Pass

Recording is not set, When we set the recording on first time

Critical

[ODM] After the field upgrade for the 1.36.71 version on  devices, the odm starts to restart by itself

Critical

[Tizen][TV2019] Sometimes playback does not start

Critical

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

App crashes and

error seen in Firebase

Critical

Videos are blank and only audio is heard on the HLS stream

Critical

Blank Favorites strip is seen in LIVE screen

High

Focus is in Mediacard action items along with filter options

High

Navigation is not working in Guide menu

High

IONOCB-3259

App crash is seen in IOS device on reconnecting the internet.

High

OCB-6625

[TVKey] Filter is Opened automatically after fast navigation and when select OK key on the event in the EPG screen

High

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

Version 1.7.12 is introducing a delay on live stream

High

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

Keyboard is overlapping on every screen from Search screen

High

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

Favourite filter is not displaying in Replay.

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-3136

From timeline to reverse EPG, page is not getting change.

High

IONOCB-3137

Google voice search UI showing Blank

High

IONOCB-3000

Favourite Pop-up Is not dismissed on Playback screen when we perform BG/FG Scenario.

High

IONOCB-2599

Able to see extra screen while changing from portrait to landscape.

High

Binge watch doesn't work if a user replays a series

High

[TVKey] EPG Grid is not showing "Program Info unavailable" if we delete the same event in the opconsole

High

Paused time shown in next played recorded content

High

Screen event is reported as "not set" in FIREBASE_SCREEN

High

[TVKey] Unable to invoke Recent/Timeline for parentally locked event

High

Live events are listed in continue watching strip

High

[SNI]SNI'S reach almost the 100% during the ION 1.36.70 upgrade for  devices

High

[SSO] Error message on the login screen should bring more info about the error cause

High

Worse performance on MDS/programme after upgrade to 1.36.71 on  Box

High

[STB  SmartSpeaker]STB got slow after using voice commands.

High

[TVKey]Trick Modes are not working when launch the app again from home or third party app.

High

Unable to launch recent and timeline after pressing up key from progress bar.

High

Content shows a black screen or go to start over once the user click on RW 10sec button more than 10 times

High

Navigating in DCE, Filter and Live Action Items is causing the change in Event Synopsis of Guide.

High

Request to analyze playback error statistics in production in Box

High

[TVKey]Incorrect PIN pop up appears without asking for PIN When initiating the recording or deleting of a protected event

High

From timeline to reverse EPG, page is not getting change.

High

Focus is getting lost immediately in force update notification after being displayed in the screen

High

Season Number disappears on scrolling up in Media Card

High

[TVKey]Unable to Delete the entered channel number in DCE popup

High

[iOS][CHROMECASTING] After moving few times the timeline moment for a video, the video is blocked

High

EAS-After stand by& wakeup or Home button. once EAS expire channel is not tuning to previously played channel

High

Time is randomly changing in progress bar when the start over content is paused

High

Episodic title is not aligned as expected from the content from LIVE screen

High

Video Freeze when launching and loading the screens timeline and launch guide using left/right key and exit guide

High

Cancel Recording is giving "Title cannot be Recorded."!.

High

No content available message is displayed in GUIDE and Discover screen after Network Disconnect and Reconnect

High

IONOCB-3234

Focus is lost on see more contents and Up/Down Navigation is working on Discover screen

Medium

IONOCB-3280

Poster overlaps Title of next event

Medium

IONOCB-3269

Keypad is not launched again on pressing OK key

Medium

OCB-6620

Focus Lost is seen on Saved screen.

Medium

OCB-6619

Tuning to any channel through Google assist, surfer is not disappearing when parental rating is enabled.

Medium

OCB-6618

When tuning to any channel with Google assist, Surfer is not launching.

Medium

IONOCB-3228

[TVKey] Continuous forward 7004 error will display.

Medium

IONOCB-3300

Scheduled folder is seen without scheduling any future events

Medium

IONOCB-3291

Text overlap on arrow symbol in see more options under discover screen.

Medium

IONOCB-3263

Audio is heard in BG for 2 sec on pressing home button when the event starts to play.

Medium

IONOCB-3301

11800 error is seen instead of "device limitation" error for SSM

Medium

[iPad iOS 16] Last strip in Discover is cut at the bottom of screen

Medium

[FireTV] No results text in explore screen is truncated

Medium

Opening any recorded content folder first focus shows in the filter icon

Medium

Parental PIN pop up is appearing twice

Medium

[Mobile Device] Logo size is inconsistent in login screen

Medium

Keypad is not launching when tried to change the Global pin.

Medium

[FireTV] Favourite filter is not removed, but it shows all events under the filter

Medium

[Mobile Device] Allow and Don't allow notification pop-up is not seen

Medium

No space seen between the text service & account in log In screen.

Medium

"No internet connection" seen after Powering ON iPad

Medium

[TVKEY] Focus is lost on the action items when we perform trick modes on single recorded event

Medium

[iPad iOS 16] Alignment issues with Grid cells in EPG

Medium

Bottom strip is truncated, and name of the event is not seen

Medium

[All Devices] In saved page Live content and currently recording contents are seen under partially watched filter

Medium

[Handheld Devices] Grid cells are misaligned on closing Media card after playback error

Medium

Last row in Replay screen displays wrong message

Medium

[TVKey] Searched text is not proper, i.e. Text is appearing twice

Medium

[Tizen] Video will play in background when keep watching pop up display.

Medium

Focus is lost on the Discover page on Scrolling.

Medium

IONOCB-3059

Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3132

Surfer is not dismissing on start over after unfavoriting the channel

Medium

IONOCB-3124

Surfer is not dismissing for the Google voice search tuned content

Medium

IONOCB-3134

Unable to enter keys for DCE/PIN Popup

Medium

IONOCB-3125

Issues on playing the event from favorite filter

Medium

IONOCB-3141

Live media card will open when we navigate to live event from guide.

Medium

IONOCB-3142

English Audio is seen thrice in Audio output.

Medium

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

Posters are overlapping in magazine layout in discover screen

Medium

Focus is lost when we click 3 times back key on version information screen

Medium

Surfer bar is seen only when we click top of screen in learn more video

Medium

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

Missing Information from Media Card in RAILS

Medium

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

[FireTV] Previous content video playback is observed for fraction of second

Medium

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

FireTV: Reverse content selection in Arabic language

Medium

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

Focus remains in filter icon once the filter is applied in Guide screen

Medium

[TV] Wrong filter is seen in Searched results

Medium

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

Sorting issue in browse by catalogue

Medium

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

OCB-6624

[TVKey] BWD transition is not working in playback screen for LIVE content

Medium

OCB-6617

[Tizen][2022 Model] Numeric Keypad is not getting shown while accessing DCE option in GUIDE

Medium

Guard Time is not working on Live screen

Medium

[Chromecast] Parentally locked content continues to playback in cast device

Medium

Discover gets stuck while navigating in live screen.

Medium

Media card opens instead of DCE option focus when user press and hold OK key before the focus comes on grid event

Medium

Focus is displayed sometimes in filter and sometimes in grid events

Medium

Grid navigation is active when the focus is in filter options

Medium

Progress bar is not updating to SO for some seconds when we click SO from mediacard.

Medium

Focus moves to Discover instead of SEE MORE

Medium

Default channel shows Not Subscribed on launch

Medium

Blank overlay with Loading icon is seen

Medium

Focus is incorrect on pressing BACK key in REPG

Medium

Focus is not consistent on filter.

Medium

Focus goes to OnNow icon in Guide after open and exit the mediacard

Medium

While navigating in filters live playback happens.

Medium

Ion logo is overlapping with content tile when "HORIZONTAL_BOTTOM_NAV" flag is true

Medium

Customer logo will blink when we reboot the box.

Medium

App gets stuck and unable to zap channel after removing power cable

Medium

[TVKey] Poster Stuck is Seen When change the audio after pausing the video.

Medium

Navigation is stuck on long press left or right key on guide grid.

Medium

[TVKey] Control switched to Live Playback when scheduling/cancelling recording from Fullscreen recorded playback

Medium

[TVKey] Only 2 Channels timeline is seen when pressing CH list key on Explore screen

Medium

[TVKey] Unable to open the media card of "Program info Unavailable" Event from guide grid.

Medium

Focus Moving to Live Screen Filter after favoriting any channel from the events.

Medium

Event is going 10 Sec back and playing when we pause and play any live content.

Medium

Pin popup alignment is not proper when user try to delete the protected recorded content

Medium

[TVKey] Focus lost on Surfer bar Action Items

Medium

[TVKey] Channel logo is not loaded for the first time in guide

Medium

[TVKey] Current tuned channel and the focus is not on the top

Medium

It is not possible to FF recording until the end of the event

Medium

ION is reporting the ChannelId as eventId to UAV on playback metrics

Medium

Google Analytics is by default disabled.

Medium

MORE info option is seen for lesser description.

Medium

The brightness of all screens is not unique.

Medium

Android Phone - progress bar indicator (bubble) is not visible at the beginning

Medium

Blank DCE popup is seen after EAS trigger is completed

Medium

Cancelled Event is not removed from recording strip in discover screen

Medium

Proper error should be shown to the user for initiating ALL_NEW_EPISODES

Medium

[TVKey] Unsubscribed tag is not showing in guide

Medium

Playback matrix is not displaying for 2nd time Charles close and open.

Medium

Play Key not working on Recents

Medium

Getting unwatched episode after applying partially watched filter on Saved screen

Medium

REPLAY EVENT label is shown incorrectly.

Medium

Focus lost on Guide screen

Medium

App is stuck in Claro Tv logo after using the application sometime while navigating in the app

Low

OCB-6626

Letter "s" is not highlighted under TV networks to select the TV Channels using Alphabets

Low

OCB-6623

Live Badge is displaying even "showLiveBadge" flag is false

Low

OCB-6627

Volume Icon is not showing as "Muted" when the volume is set to zero using volume button in the device

Low

IONOCB-3302

Focus moves Left Instead of RIGHT on menu

Low

IONOCB-3138

Focus is seen on Guide when dismisses the DCE keypad.

Low

SocuBuffer parameter stop work correctly

Low

All locked channel is getting unlocked after entering the PIN

Low

[Arabic] More Space is seen on the arrangement of Action bar items in Media card Page.

Low

[iPad iOS 16] Video plays from start of the event on RW 10sec

Low

Event names in Recordings See more Strip are coming as "Program Info Unavailable"

Low

Live badge is shown for catch up event in Discover screen

Low

Posters are not loading for series contents in explore and saved screen.

Low

Media card options are not Right aligned in Arabic

Low

RECENTS are not launched on pressing LEFT key in Arabic

Low

Unable to Select any LIVE contents in the Guide screen randomly

Low

Progress bar not disappearing after opening player control

Low

No Channels popup displays in Guide for filter

Low

[TVKey] Focus jumping to Explore menu item if we delete any character from search

High

Discover screen is showing No content available after clearing data

High

Parental pin is not asking for series recorded content, when app is in BG/FG

High

Pressing the down key in the filter page focus moving to the content on the EPG.

Medium

Focus is moving to discover strips from Live Menu

Medium

Secondary text is in upper case on surfer

Medium

Playback is not resumed

Medium

HTTP Error 3003 is thrown

Medium

[TVKey] Favorite Status is not updating in Guide Grid

Medium

Deeplinking throws "Problem Occurred - Error Code 7105" for Series Content

Medium

Media card of live event is displayed when we press back key

Medium

Episode title is overlapped

Medium

Favorite option is not working properly

Medium

[TVKey] App is crashing by showing black screen when worked on live and saved screens

Medium

Issue with Discover strips Navigation

Medium

Focus is going to 2nd strip when we try to navigate to last strip in Discover.

Medium

Event title is truncated on Discover Strips

Medium

[Tizen]Recent search text is truncated on Recent Search

Medium

[TVKey] Focus lost on mediacard when did record or favorite.

Medium

In-home error is not thrown via DCE

Medium

Unable to do Trick modes/FF/Rewind on Saved content playback.

Medium

IP msg is not seen in the notification center when ION app is in background

Medium

Lock icon is not seen on what next/Episodic strip.

Medium

Navigation is stuck on Event transition and pressing okay invokes record pop up

Medium

On changing UI language channels are becoming not subscribed.

Medium

[TVKey] The focus is blinking and jumping back to discover menu

Medium

[TVKey] Claro Assets are Missing when customized with precendenceExt as Png.

Medium

Images are taking time to load on live screen.

Medium

Catchup is displayed with On Now in Discover Screen

Medium

Lock icon is seen on no rated VOD contents under Recent searches

Medium

Recent posters are not loading

Medium

G/PG rated contents are asking for PIN when the parental rating is set to General

Medium

Content locked message is seen for some seconds for unlocked content.

Medium

[Tizen] webP configuration changes are not working

Medium

Favourite filter text is not proper in saved screen as compared to the older build.

Medium

Focus lost in search screen.

Medium

Brackets are missing around number Number of Episodes

Medium

[TVKey] Video is paused when opened media card from more info icon and press back key

Medium

Date on the recorded content is showing wrong.

Medium

Loading animation is not seen on Channel Zap

Medium

Focus lost on live screen.

Medium

[TVKey] Focus Lost on Guide Screen on Applying Filter.

Medium

Media card data is not loaded, when press play key in series episodic media card

Medium

Time bar gets blank while navigating forward EPG

Medium

After Standby on media, UP Key in the remote is mapped as right/left navigation.

Medium

[Tizen]Press and Hold OK key on Live screen is opening the Media card with Live_EPG_Header as true

Medium

Secondary text is not seen when user changes the language.

Medium

[TVKey] Play Key is not working on "LIVE" Screen

Medium

Overlap is seen on CC

Medium

Stuck while navigating to reverse/forward EPG

Medium

[TIZEN]Playback stop with buffer icon after relaunching the app from background

Medium

Skipback and skip ahead API calls are seen at the same time.

Medium

Loading icon will display in between the video playback.

Medium

[Tizen]Events are missing in the reverse EPG

Medium

In-home error is seen while deleting the recorded content.

Medium

Loading icon is not seen on Playback after bring app from Background

Medium

[TVKey] Long Press OKAY Key is opening the media card on LIVE Screen

Medium

[iPhone ]Screen rotation is happening for the first time

Medium

Right navigation in Menu items is not working after navigating in discover/live

Medium

MORE info option is seen for lesser description.

Medium

Season Number disappears on scrolling up in Media Card

Medium

Google Analytics is by default disabled.

Medium

[TVKey] Pad icon position is not proper when the media card title is too long.

Medium

Video is stuck when we perform FF 2x for NPVR content

Medium

[TVKey] Focus is jumping to Guide menu on navigating up in the guide filter/Opening and closing DCE or Guide Filter

Medium

EPG grid live indicator not updating.

Medium

[TVKey] Single Down key press is not navigating down from any selected filter option.

Medium

Guide screen is not refreshing post removing channel favorite.

Medium

Focus will be shifting to Guide Grid When Guide Filter/DCE is open.

Medium

[TVKey] Media Card title is overlapping with the Menus on the top

Medium

[TVKey] Guide Screen is Blinking and Going Dim when Applied same filter.

Medium

Navigation keys are not working for first time when Channel is tuned through DCE in Guide

Medium

Focus lost on filter and not able to navigate in guide.

Medium

Guide navigation is not happening after removing the filter

Medium

Discover screen in invoked when we press back key on Guide screen

Medium

Content title is not aligned as expected from the content from LIVE/Explore screen

Medium

ScreenView and action are not updating in Firebase Analytics.

Low

ADM down - SEI - Parental pin unavailability error is not seen

Low

Tizen app crashed while launching Menu / Guide

Critical

Box crash observed, When select filter "Internacionales" in customer prod lab

Critical

Guide is going blank & Flickering

Critical

Posters are not loading after opening the catchup media card.

Critical

App is getting stuck and Crashing after long run in Nokia.

Critical

App is crashing when we open On Demand Tab or Replay Tab on Explore

Critical

OpenTV logo should be displayed in the application wherever ION logo is displayed

Critical

Not Subscribed channels showing Blank in EPG grid.

Critical

App got stuck while navigating in reverse EPG.

Critical

EPG info is empty for the first install .

Critical

[TV key]Unable to navigate in Discover Screen When Pressed back from see more Screen

Critical

Same Results are displayed for all the Strings Once we Apply Filter and Remove it on Explore Screen.

Critical

Navigating to see more option, Discover screen is blank and shows loading icon.

Critical

Netflix channel log is missing in guide screen

Critical

App crash is observed in IPAD after refresh token expired

Critical

Unable to open a media card from Related Strip

Critical

EPG grid is blank completely when we select Date picker

Critical

Some EPG cell grids are getting blank in the guide screen.

Critical

Multiple retunes on event boundary / App try to play invalid URL on event boundary

Critical

Data is not loading in any of the screen when Device is kept for long run in FSV.

Critical

STB is Unresponsive.

Critical

OPF MDS outage due to ION reaching ~8k rps

Critical

[ATV] Unable to enter the special characters in Password Box

Critical

Background playback audio is heard when we login

Critical

[TVKey] Guide Filter goes blank and Filter options are overlapping with each other.

Critical

Crash observed while favoriting or Unfavoriting Channels on Channel list in EPG screen

Critical

Auto sign in is not working on SEI

Critical

Content in Rails is not linked to the event or the channel

Critical

[TVKEY 2023] Guide Screen is not loading and Playback is not happening when we reboot the TV and launch the App Again

Critical

All Catchup playback throws 1007 error

Critical

App crashes on launching Filter

Critical

OpenTV Logos were seen even after customizing with Customer assets.

Critical

Recently watched live event is not reflecting in Recent list when launched from catchup.

Critical

[TVKey] Action items are not displayed for first level media card in Discover Screen

Critical

[TVKey 2023] Unable to apply the filter on Saved Screen

Critical

1004 Error on Jump to live

Critical

Parental PIN is accepting incorrect PIN and allowing user to view the locked contents or to change the PIN

Critical

App crash observed when triggering EAS while playing ON DEMAND content

Critical

iOS device in-home error is not working

Critical

Programme calls use random timestamps which impact OPF cache

Critical

EPG data fetched 2 times

Critical

Login is not happening on IPAD build

Critical

[Tizen][TV2019] Login is requested after restarting the app

Critical

[Tizen] Sometimes Last Channel is skipped while scrolling EPG

Critical

[Tizen] Playback is stuck sometimes when user tries to play a recent content after overnight standby

Critical

On box where every time Netflix channel number and logo is shown on Filtering and unorder of channel number in Guide

Critical

Event information is not displayed in surfer and timeline

Critical

Episodes strips are not showing in the info media card of live events.

High

Focus lost on reverse/future EPG

High

Channels are blank while loading EPG

High

Unable to click on Related option in media card

High

Catchup doesn't tune to live on completion

High

Unable to open media card of an episode from series media card

High

Saved text is not seen on recorded playback content.

High

Filter icon disappeared in Guide screen after entering Parental pin

High

By clicking play key on catchup content 1007 error is throwing.

High

Event description is not aligned properly for On Demand content

High

By selecting " Favorite the event " focus lost on media card.

High

Channel number and Channel logo is blank if filter is having only one channel in EPG

High

Standby wakeup menu will invoke.

High

"No Synopsis" is seen on live screen metadata.

High

Focus is lost on the media card and pressing okay key invokes recording pop up

High

Last played channel is not played after stand by / wake up on EAS play back

High

Non Playable Icon and chopping edges are seen on Netflix channel bar.

High

Guide navigation for future events is getting stuck after 2 days of event navigation

High

Session Token not Renewed when connected to unencrypted channel

High

playbackStart event reported multiple time for same playback session id

High

Not able to navigate in see more in discover screen.

High

Default channel playback is not happening after keep watching stand by

High

Live Poster is not launching after BG/FG .

High

Learn More video is not playable.

High

Half grid lines were seen when we are loading the Guide

High

Channel shows Not subscribed error on force stop and launching app

High

Titles of different apps are truncated in Apps and Games screen.

High

Focus lost on media card when press back key from playback screen for a catch up event/recorded event

High

Surfer is not displaying when app is from background.

High

App version is not displayed in firebase for web platform

High

Event data is not loaded, When move the focus to future date and apply filter

High

Not able to scroll until the last channel in Grid Guide

High

Channel list blinks in guide during guide loading and navigation

High

Guide screen is moving UP when we select any event in Guide screen

High

Delete any recorded content by giving incorrect pin "this title cannot be recorded" popup will display.

High

Pause icon is missing on catchup event after creating bookmark..

High

EAS channel is not playing back when network disconnection and reconnection.

High

Keypad will invoke on full screen play back.

High

Dummy Channel is added on guide screen by applying filter.

High

After end of page in guide. vertical scrolling is behaving like horizontal scrolling

High

[UAV]Playback _metrics calls are not triggering in Charles.

High

Error 1004 error is seen on network disconnection and reconnection.

High

"No program information" is displaying even after event transition, When "Persistent Filter: true"

High

Guide page is not updated.

High

After removing the filter and selecting "All channels" in guide screen, "No channels" is displaying

High

[TVKey] Error 1000 when you change the channel

High

Surfer/Timeline is not launching, When playback the content via play key in live menu

High

Mediacard is opened on pressing play key from On demand screen/Watch-next strip.

High

[Hospitality TV] User is prompted to re-login to the account again after

High

[TVKey] Focus Stuck on Episodic Strip Media Card

High

Metadata not updated on grid guide and timeline.

High

When user try to switch to invalid start over url , user should see a notification and live should be playing.

High

[TVKey]Focus lost on Playback screen on Favoriting the Event.

High

Playback is not happening when we login with SSO single and multi account user

High

Same contents are showing different ratings from older build

High

Season number and episode number are not displaying in grid guide and on full screen.

High

Parental setting is not displayed in the parental pop up

High

After BG/FG scenario, trick mode is not working when binge pop-up is displayed.

High

Saved key on RCU is not working after stand by and wake up on recorded content playback.

High

Grid lines are missing for few channels in guide.

High

"Set for recording, success" is not shown when we try to record any content

High

PLAY key doesn't play a Catchup event from Reverse EPG

High

6001 setup error is seen while doing FF for saved content

High

Customer Video search results are not displayed in SEI (Search facade)

High

[UAV]Playback metrics calls are hitting twice.

High

Recents list is not getting updated

High

Navigation and Empty channel list is displayed, When we remove the favorite channel in Reverses EPG screen

High

Playback shows black screen and surfer details are of catchup content

High

Recent is not invoked on BG/FG Scenario.

High

Focus lost on Guide Grid after performing DCE.

High

when enter in EPG with the reminder for Long press notification, I am not able to navigate in the EPG menu. Impact 2-4 seconds

High

Content name text is cropped in reverse EPG

High

[TVKey] Zoom observed on the video on 2020 models, only fixed by disconnect by the current power

High

Discover Strip list is jumping

High

For Playbackstart we are seeing 2 API calls in charles.

High

IAS down - ION app got struck in loading screen

High

Broadpeak errors not logged in UAV

High

ION App crash when we launch youtube from Deeplink

High

Performance degradation on EvoPro for Timeline launch and EPG navigation time in 21.Q4.

High

Playback starts playing on selecting anywhere in full view playback screen

High

Reminder icon is getting change after doing logout and login.

High

[TVKey] while navigating in media card action items, forward and backward are happening on progress bar

High

ODM down - SEI - Silent failure at boot

High

[iOS] Player Buttons are small and difficult to click sometimes

High

[SEI] Video stay freeze and no message appear once the internet connection is showed

High

[TVKey] Posters don't load in Media Card on first launch

High

Parental Pin Keypad is not launching after pressing up key and focus is shifting backside of the popup

High

Unable to Favorite the channel from episode /watch next/related strips.

High

Event grid cells are blank when devices are kept for long run

High

Episode name is not updated on grid guide.

Medium

EPG Grid cells are not properly aligned with respective channels.

Medium

Non Playable Icon is seen on netflix channel bar in reverse EPG.

Medium

Focus Remains on Username while pressing down key on login screen.

Medium

CHOOSE YOUR OPERATOR screen alignment is not as per UI

Medium

Helper DCE text is truncated in the guide screen in Espanol

Medium

Airplay devices text is not displayed when we enable both AIRPLAY and GOOGLE CAST flags

Medium

DCE popups unexpectedly

Medium

Focus is displayed on Scheduled Recording instead of Saved Menu

Medium

Stuck is seen on episodic strip.

Medium

Blank Poster is coming in the background of the long Press helper text in Guide Screen

Medium

Unable to Select INFO icon in SAVED screen

Medium

Channel list and events shows blank when Guide key pressed from RCU

Medium

Loading icon is seen for see more option in discover screen.

Medium

Focus is coming to DCE after opening and Closing the Filter on Guide Screen

Medium

[Tizen][TV2019] Sometimes default posters are show

Medium

Exit App popup focus lost

Medium

Record iocn is not turning to cancel post setting single NPVR event for recording

Medium

Discover data is not loading for umbrella enabled build

Medium

Settings Icon is not properly aligned with other menu items and order is not proper.

Medium

[TVKey] Blank Poster is displaying instead of start over icon in Timeline

Medium

See more list for all strips is same and not dynamically updating.

Medium

LTCU content is displayed as catch from on-demand screen

Medium

[TVKey] Airplay icon is seen on Player screen

Medium

Unable to delete the digits entered after pressing Four digits in DCE.

Medium

By pressing play key on future event, previous catchup mediacard will open.

Medium

[Tizen] SSO login does not work with Master build on 2019 model

Medium

Parental settings changing to default value after we reboot the box 1st time

Medium

Down key launches timeline instead of focus on start over for first time

Medium

Auto playback is not happening in Mobile devices

Medium

Surfer is not dismissed after launch audio options and close

Medium

Surfer is not getting dismissed when event is start over is done from media card

Medium

Flickering of Surfer is seen when we long press Okay key on RCU

Medium

Progress bar is not displayed for the events on LIVE screen

Medium

[FireTV/EvoPro] Pause icon is seen on Surfer after pausing and playing another content

Medium

[TV DEVICES] EPG date is changing to TODAY, while we long press up/down key on 1 day previous events on reverse EPG

Medium

Left/right arrow is not available for record pop up.

Medium

Progress bar not disappearing in full screen playback

Medium

Season Wise sort is not proper for few contents in a recorded series folder

Medium

New UAV additional fields to be added

Medium

Change Channel order HD first

Medium

EPG data is not updating after 6Hrs or on Long run.

Medium

Loading icon is seen on guide screen.

Medium

More blank spaces are observed for all the recording related popups

Low

"Learn More" text is cut on first launch screen.

Low

Future events does not show event poster.

Low

Playback loading icon is slightly seen down in the player

Low

Parental PIN popup is not centered

Low

[UAV]- Adding "what" field to Player Error activity.

Low

[Iphone] in MORE INFO "O " is cropping

Low

Filter option is blank and after pressing down key and OK lead to re rendering issue with filter names

Low

Design values of image slot sizes seem to be differing in IHS requests.

Low

Guide screen is blank after applying filter and navigating to live screen

Low

Next channel is getting highlighted in timeline instead of current while press Down key,

Low

Recording is not set, When we set the recording on first time

Critical

[ODM] After the field upgrade for the 1.36.71 version on  devices, the odm starts to restart by itself

Critical

[Tizen][TV2019] Sometimes playback does not start

Critical

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

App crashes and

error seen in Firebase

Critical

Videos are blank and only audio is heard on the HLS stream

Critical

[TVKey] Focus jumping to Explore menu item if we delete any character from search

High

Discover screen is showing No content available after clearing data

High

Parental pin is not asking for series recorded content, when app is in BG/FG

High

Blank Favorites strip is seen in LIVE screen

High

Focus is in Mediacard action items along with filter options

High

Navigation is not working in Guide menu

High

IONOCB-3259

App crash is seen in IOS device on reconnecting the internet.

High

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

Version 1.7.12 is introducing a delay on live stream

High

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

Keyboard is overlapping on every screen from Search screen

High

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

Favourite filter is not displaying in Replay.

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-3137

Google voice search UI showing Blank

High

IONOCB-3000

Favourite Pop-up Is not dismissed on Playback screen when we perform BG/FG Scenario.

High

IONOCB-2599

Able to see extra screen while changing from portrait to landscape.

High

Binge watch doesn't work if a user replays a series

High

[TVKey] EPG Grid is not showing "Program Info unavailable" if we delete the same event in the opconsole

High

Paused time shown in next played recorded content

High

Screen event is reported as "not set" in FIREBASE_SCREEN

High

[TVKey] Unable to invoke Recent/Timeline for parentally locked event

High

Live events are listed in continue watching strip

High

[SNI]SNI'S reach almost the 100% during the ION 1.36.70 upgrade for  devices

High

[SSO] Error message on the login screen should bring more info about the error cause

High

[STB  SmartSpeaker]STB got slow after using voice commands.

High

[TVKey]Trick Modes are not working when launch the app again from home or third party app.

High

Unable to launch recent and timeline after pressing up key from progress bar.

High

Content shows a black screen or go to start over once the user click on RW 10sec button more than 10 times

High

Navigating in DCE, Filter and Live Action Items is causing the change in Event Synopsis of Guide.

High

Request to analyze playback error statistics in production in Box

High

[TVKey]Incorrect PIN pop up appears without asking for PIN When initiating the recording or deleting of a protected event

High

From timeline to reverse EPG, page is not getting change.

High

Focus is getting lost immediately in force update notification after being displayed in the screen

High

Season Number disappears on scrolling up in Media Card

High

[TVKey]Unable to Delete the entered channel number in DCE popup

High

[iOS][CHROMECASTING] After moving few times the timeline moment for a video, the video is blocked

High

EAS-After stand by& wakeup or Home button. once EAS expire channel is not tuning to previously played channel

High

Time is randomly changing in progress bar when the start over content is paused

High

Episodic title is not aligned as expected from the content from LIVE screen

High

Video Freeze when launching and loading the screens timeline and launch guide using left/right key and exit guide

High

Cancel Recording is giving "Title cannot be Recorded."!.

High

No content available message is displayed in GUIDE and Discover screen after Network Disconnect and Reconnect

High

Pressing the down key in the filter page focus moving to the content on the EPG.

Medium

Focus is moving to discover strips from Live Menu

Medium

Secondary text is in upper case on surfer

Medium

Playback is not resumed

Medium

[TVKey] Favorite Status is not updating in Guide Grid

Medium

Deeplinking throws "Problem Occurred - Error Code 7105" for Series Content

Medium

Media card of live event is displayed when we press back key

Medium

Episode title is overlapped

Medium

Favorite option is not working properly

Medium

[TVKey] App is crashing by showing black screen when worked on live and saved screens

Medium

Issue with Discover strips Navigation

Medium

Focus is going to 2nd strip when we try to navigate to last strip in Discover.

Medium

[Tizen]Recent search text is truncated on Recent Search

Medium

[TVKey] Focus lost on mediacard when did record or favorite.

Medium

In-home error is not thrown via DCE

Medium

Unable to do Trick modes/FF/Rewind on Saved content playback.

Medium

IP msg is not seen in the notification center when ION app is in background

Medium

Navigation is stuck on Event transition and pressing okay invokes record pop up

Medium

[TVKey] The focus is blinking and jumping back to discover menu

Medium

[TVKey] Claro Assets are Missing when customized with precendenceExt as Png.

Medium

Images are taking time to load on live screen.

Medium

Catchup is displayed with On Now in Discover Screen

Medium

Lock icon is seen on no rated VOD contents under Recent searches

Medium

Recent posters are not loading

Medium

G/PG rated contents are asking for PIN when the parental rating is set to General

Medium

Content locked message is seen for some seconds for unlocked content.

Medium

[Tizen] webP configuration changes are not working