OpenTV ENTera & OpenTV Platform Documentation

Internal Release Notes – ION

Version 1.38.110

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Release summary

This ION release, 1.38.110 includes the below features and bug fixes and this is released as part of Q3-GA.

New Product Features

The Features included as a part of this release are

  1. Additional Support for Tizen TVs Support for Tizen for 2020 and above TV models with new features - SSO, nPVR support in all parts of UI, playback controls (Forward and Rewind), Analytics (UAV reporting for playback errors, Firebase), and media card features (Favorites and Reminder)

  2. IMDS Support Integration of image service into client devices eliminates the need for IHS redirects and improves the image serving speed via WebP format and the design changes are done not to redirect and serve the image in place.

List of Known Issues

The following issues are still open (not resolved) in this release, ION-1.38.110.

Key

Summary

Severity

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

IONOCB-3190

App crashes and

lib.so

error seen in Firebase

Critical

IONOCB-3208

Videos are blank and only audio is heard on the HLS stream

Critical

IONOCB-3583

Blank Favorites strip is seen in LIVE screen

High

OCB-6919

Focus is in Mediacard action items along with filter options

High

OCB-6925

Navigation is not working in Guide menu

High

IONOCB-3259

App crash is seen in IOS device on reconnecting the internet.

High

OCB-6625

[TVKEY] Filter is Opened automatically after fast navigation and when select OK key on the event in the EPG screen

High

IONOCB-2248

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

IONOCB-2108

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

IONOCB-2133

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

IONOCB-2226

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

IONOCB-2273

Version 1.7.12 is introducing a delay on live stream

High

IONOCB-2319

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

IONOCB-2

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

IONOCB-2665

When an user unsubscribes from customer account, the app still running

High

IONOCB-2614

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

IONOCB-2618

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

IONOCB-2610

Reverse EPG is going blank on navigation

High

IONOCB-2645

Keyboard is overlapping on every screen from Search screen

High

IONOCB-2599

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

IONOCB-2694

Favourite filter is not displaying in Replay.

High

IONOCB-2965

There isn't poster for the events showed in a search

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-3136

From timeline to reverse EPG, page is not getting change.

High

IONOCB-3137

Google voice search UI showing Blank

High

IONOCB-3140

Ch+/- keys works on Media card and Related strips go missing

High

IONOCB-3000

Favourite Pop-up Is not dismissed on Playback screen when we perform BG/FG Scenario.

High

IONOCB-2599

Able to see extra screen while changing from portrait to landscape.

High

IONOCB-3158

Binge watch doesn't work if a user replays a series

High

IONOCB-3167

[TVKEY] EPG Grid is not showing "Program Info unavailable" if we delete the same event in the opconsole

High

IONOCB-3067

Paused time shown in next played recorded content

High

IONOCB-3107

Screen event is reported as "not set" in FIREBASE_SCREEN

High

IONOCB-3178

[TVKEY] Unable to invoke Recent/Timeline for parentally locked event

High

IONOCB-3148

Live events are listed in continue watching strip

High

IONOCB-3234

Focus is lost on see more contents and Up/Down Navigation is working on Discover screen

Medium

IONOCB-3280

Poster overlaps Title of next event

Medium

IONOCB-3269

Keypad is not launched again on pressing OK key

Medium

OCB-6620

Focus Lost is seen on Saved screen.

Medium

OCB-6619

Tuning to any channel through Google assist, surfer is not disappearing when parental rating is enabled.

Medium

OCB-6618

When tuning to any channel with Google assist, Surfer is not launching.

Medium

IONOCB-3228

[TVKEY] Continuous forward 7004 error will display.

Medium

IONOCB-3303

Focus doesn't move to GRID cell event on pressing DOWN key

Medium

IONOCB-3300

Scheduled folder is seen without scheduling any future events

Medium

IONOCB-3291

Text overlap on arrow symbol in see more options under discover screen.

Medium

IONOCB-3263

Audio is heard in BG for 2 sec on pressing home button when the event starts to play.

Medium

IONOCB-3301

11800 error is seen instead of "device limitation" error for SSM

Medium

IONOCB-3277

Loading animation is not smooth

Medium

IONOCB-3063

[iPad iOS 16] Last strip in Discover is cut at the bottom of screen

Medium

IONOCB-3068

[FireTV] No results text in explore screen is truncated

Medium

IONOCB-3066

Opening any recorded content folder first focus shows in the filter icon

Medium

IONOCB-3185

Parental PIN pop up is appearing twice

Medium

IONOCB-3188

[Mobile Device] Logo size is inconsistent in login screen

Medium

IONOCB-3177

Keypad is not launching when tried to change the Global pin.

Medium

IONOCB-3059

[FireTV] Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3111

[Mobile Device] Allow and Don't allow notification pop-up is not seen

Medium

IONOCB-3150

No space seen between the text service & account in log In screen.

Medium

IONOCB-3168

[TVKEY] Events with long names are overlapping with bookmark indication in Saved Screen

Medium

IONOCB-3172

"No internet connection" seen after Powering ON iPad

Medium

IONOCB-3169

[TVKEY] Focus is lost on the action items when we perform trick modes on single recorded event

Medium

IONOCB-3078

[iPad iOS 16] Alignment issues with Grid cells in EPG

Medium

IONOCB-3193

Bottom strip is truncated, and name of the event is not seen

Medium

IONOCB-3109

[All Devices] In saved page Live content and currently recording contents are seen under partially watched filter

Medium

IONOCB-3108

[Handheld Devices] Grid cells are misaligned on closing Media card after playback error

Medium

IONOCB-3195

Last row in Replay screen displays wrong message

Medium

IONOCB-3189

[TVKEY] Searched text is not proper, i.e. Text is appearing twice

Medium

IONOCB-3200

[Tizen] Video will play in background when keep watching pop up display.

Medium

IONOCB-3232

Focus is lost on the Discover page on Scrolling.

Medium

IONOCB-3231

Protect popup Text is not Center aligned in Spanish

Medium

IONOCB-3121

Season Wise sort is not proper for few contents in a recorded series folder

Medium

IONOCB-3059

Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3132

Surfer is not dismissing on start over after unfavoriting the channel

Medium

IONOCB-3124

Surfer is not dismissing for the Google voice search tuned content

Medium

IONOCB-3134

Unable to enter keys for DCE/PIN Popup

Medium

IONOCB-3125

Issues on playing the event from favorite filter

Medium

IONOCB-3141

Live media card will open when we navigate to live event from guide.

Medium

IONOCB-3142

English Audio is seen thrice in Audio output.

Medium

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

IONOCB-2971

Media Card is opening when we select Filter Icon

Medium

IONOCB-2978

Parental popup will display two times.

Medium

IONOCB-2595

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

IONOCB-2615

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

IONOCB-2656

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

IONOCB-2657

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

IONOCB-2613

Posters are overlapping in magazine layout in discover screen

Medium

IONOCB-2598

Focus is lost when we click 3 times back key on version information screen

Medium

IONOCB-2663

Deleted recorded are still displayed in saved screen when favourited

Medium

IONOCB-2612

Surfer bar is seen only when we click top of screen in learn more video

Medium

IONOCB-2698

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

IONOCB-2010

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

IONOCB-2011

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

IONOCB-1977

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

IONOCB-1925

Missing Information from Media Card in RAILS

Medium

IONOCB-2025

[FireTV] Different content Media card is launched on press RIGHT and OK key in Discover Strips

Medium

IONOCB-1957

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

IONOCB-2012

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

IONOCB-1972

Keypad highlight is not aligned properly in parental control screen

Medium

IONOCB-1961

[FireTV] Previous content video playback is observed for fraction of second

Medium

IONOCB-1950

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

IONOCB-1773

FireTV: Reverse content selection in Arabic language

Medium

IONOCB-1881

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

IONOCB-1634

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

IONOCB-2037

Focus remains in filter icon once the filter is applied in Guide screen

Medium

IONOCB-2045

[TV] Wrong filter is seen in Searched results

Medium

IONOCB-2044

[Mobile Devices] Two favorite icons are displaying in media card

Medium

IONOCB-2041

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

IONOCB-2040

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

IONOCB-1989

Sorting issue in browse by catalogue

Medium

IONOCB-2296

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

IONOCB-2380

Bad behavior in the playback of the recording

Medium

OCB-6624

[TVKEY] BWD transition is not working in playback screen for LIVE content

Medium

OCB-6617

[Tizen][2022 Model] Numeric Keypad is not getting shown while accessing DCE option in GUIDE

Medium

IONOCB-3530

Guard Time is not working on Live screen

Medium

IONOCB-3564

[Chromecast] Parentally locked content continues to playback in cast device

Medium

IONOCB-3524

Discover gets stuck while navigating in live screen.

Medium

OCB-6920

Media card opens instead of DCE option focus when user press and hold OK key before the focus comes on grid event

Medium

OCB-6918

Focus is displayed sometimes in filter and sometimes in grid events

Medium

OCB-6921

Grid navigation is active when the focus is in filter options

Medium

IONOCB-3563

Progress bar is not updating to SO for some seconds when we click SO from mediacard.

Medium

IONOCB-3337

Focus moves to Discover instead of SEE MORE

Medium

IONOCB-3572

Default channel shows Not Subscribed on launch

Medium

IONOCB-3575

Blank overlay with Loading icon is seen

Medium

IONOCB-3574

Focus is incorrect on pressing BACK key in REPG

Medium

IONOCB-3582

Focus is not consistent on filter.

Medium

OCB-6917

Focus goes to OnNow icon in Guide after open and exit the mediacard

Medium

IONOCB-3525

While navigating in filters live playback happens.

Medium

IONOCB-3532

Ion logo is overlapping with content tile when "HORIZONTAL_BOTTOM_NAV" flag is true

Medium

IONOCB-3585

Customer logo will blink when we reboot the box.

Medium

IONOCB-3594

App gets stuck and unable to zap channel after removing power cable

Medium

IONOCB-3593

Guide screen is blank after applying filter and navigating to live screen

Low

IONOCB-3523

App is stuck in Claro Tv logo after using the application sometime while navigating in the app

Low

OCB-6626

Letter "s" is not highlighted under TV networks to select the TV Channels using Alphabets

Low

OCB-6623

Live Badge is displaying even "showLiveBadge" flag is false

Low

OCB-6627

Volume Icon is not showing as "Muted" when the volume is set to zero using volume button in the device

Low

IONOCB-3302

Focus moves Left Instead of RIGHT on menu

Low

IONOCB-3138

Focus is seen on Guide when dismisses the DCE keypad.

Low

IONOCB-2203

SocuBuffer parameter stop work correctly

Low

IONOCB-2611

All locked channel is getting unlocked after entering the PIN

Low

IONOCB-3170

[Arabic] More Space is seen on the arrangement of Action bar items in Media card Page.

Low

IONOCB-3080

[iPad iOS 16] Video plays from start of the event on RW 10sec

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

Severity

IONOCB-3606

Recording is not set, When we set the recording on first time

Critical

IONOCB-3709

[ODM] After the field upgrade for the 1.36.71 version on  devices, the odm starts to restart by itself

Critical

IONOCB-3950

[Tizen][TV2019] Sometimes playback does not start

Critical

IONOCB-3951

[Tizen][TV2019] Login is requested after restart he app

Critical

IONOCB-3744

[SNI]SNI'S reach almost the 100% during the ION 1.36.70 upgrade for  devices

High

IONOCB-3643

[SSO] Error message on the login screen should bring more info about the error cause

High

IONOCB-3743

Worse performance on MDS/programmes after upgrade to 1.36.71 on  Box

High

IONOCB-3647

[TVKey] while navigating in media card action items, forward and backward are happening on progress bar

High

IONOCB-3708

[STB  SmartSpeaker]STB got slow after using voice commands.

High

IONOCB-3657

[TVKey]Trick Modes are not working when launch the app again from home or third party app.

High

IONOCB-3648

Unable to launch recent and timeline after pressing up key from progress bar.

High

IONOCB-3905

Content shows a black screen or go to start over once the user click on RW 10sec button more than 10 times

High

IONOCB-3701

Navigating in DCE, Filter and Live Action Items is causing the change in Event Synopsis of Guide.

High

IONOCB-3834

Request to analyze playback error statistics in production in Box

High

IONOCB-3621

[TVKey]Incorrect PIN pop up appears without asking for PIN When initiating the recording or deleting of a protected event

High

IONOCB-3136

From timeline to reverse EPG, page is not getting change.

High

IONOCB-3992

Focus is getting lost immediately in force update notification after being displayed in the screen

High

IONOCB-4014

Remainder icon is getting change after doing logout and login.

High

IONOCB-4015

Season Number disappears on scrolling up in Media Card

High

IONOCB-3903

Video stay freeze and no message appear once the internet connection is showed

High

IONOCB-3984

[TVKey]Unable to Delete the entered channel number in DCE popup

High

IONOCB-3944

[iOS][CHROMECASTING] After moving few times the timeline moment for a video, the video is blocked

High

IONOCB-4000

EAS-After stand by& wakeup or Home button. once EAS expire channel is not tuning to previously played channel

High

IONOCB-3976

Re-rendering observed in Guide screen

High

IONOCB-3996

DCE popup is not discarding on its timeout.

High

IONOCB-4030

Time is randomly changing in progress bar when the start over content is paused

High

IONOCB-4037

For Playbackstart we are seeing 2 API calls in charles.

High

IONOCB-4033

Episodic title is not aligned as expected from the content from LIVE screen

High

IONOCB-3590

Video Freeze when launching and loading the screens timeline and launch guide using left/right key and exit guide

High

IONOCB-3700

Cancel Recording is giving "Title cannot be Recorded."!.

High

IONOCB-4027

No content available message is displayed in GUIDE and Discover screen after Network Disconnect and Reconnect

High

IONOCB-3723

[TVKey] Poster Stuck is Seen When change the audio after pausing the video.

Medium

IONOCB-3628

Navigation is stuck on long press left or right key on guide grid.

Medium

IONOCB-3618

[TVKey] Control switched to Live Playback when scheduling/cancelling recording from Fullscreen recorded playback

Medium

IONOCB-3650

[TVKey] Secondary text is not displayed in Magazine view - Discover Screen

Medium

IONOCB-3660

[TVKey] Only 2 Channels timeline is seen when pressing CH list key on Explore screen

Medium

IONOCB-3636

[TVKey] Unable to open the media card of "Program info Unavailable" Event from guide grid.

Medium

IONOCB-3702

Focus Moving to Live Screen Filter after favoriting any channel from the events.

Medium

IONOCB-3704

Event is going 10 Sec back and playing when we pause and play any live content.

Medium

IONOCB-3779

Stop Key is not working in TVKEY.

Medium

IONOCB-3656

Pin popup alignment is not proper when user try to delete the protected recorded content

Medium

IONOCB-3653

[TVKey] Focus lost on Surfer bar Action Items

Medium

IONOCB-3446

[TVKey] Channel logo is not loaded for the first time in guide

Medium

IONOCB-3665

[TVKey] Current tuned channel and the focus is not on the top

Medium

IONOCB-3828

It is not possible to FF recording until the end of the event

Medium

IONOCB-3934

ION is reporting the ChannelId as eventId to UAV on playback metrics

Medium

IONOCB-4003

Google Analytics is by default disabled.

Medium

IONOCB-4016

MORE info option is seen for lesser description.

Medium

IONOCB-3773

The brightness of all screens is not unique.

Medium

IONOCB-3981

Progress bar not disappearing in full screen playback

Medium

IONOCB-3980

Android Phone - progress bar indicator (bubble) is not visible at the beginning

Medium

IONOCB-3997

Blank DCE popup is seen after EAS trigger is completed

Medium

IONOCB-3699

Cancelled Event is not removed from recording strip in discover screen

Medium

IONOCB-3982

Proper error should be shown to the user for initiating ALL_NEW_EPISODES

Medium

IONOCB-3652

[TVKey] Unsubscribed tag is not showing in guide

Medium

IONOCB-4038

Playback matrix is not displaying for 2nd time Charles close and open.

Medium

IONOCB-4006

[Long Run] Blank Guide screen is seen

Medium

IONOCB-4068

Play Key not working on Recents

Medium

IONOCB-4070

Getting unwatched episode after applying partially watched filter on Saved screen

Medium

IONOCB-4043

REPLAY EVENT label is shown incorrectly.

Medium

IONOCB-4072

Focus lost on Guide screen

Medium

IONOCB-3977

[TVKey] Focus lost on LIVE/Explore/Discover Screen when we do recents and press back key from playback

Medium

IONOCB-3698

Event names in Recordings See more Strip are coming as "Program Info Unavailable"

Low

IONOCB-3629

[TVKey]Focus jumps to top when opened and closed a media card from saved screen.

Low

IONOCB-3974

Live badge is shown for catch up event in Discover screen

Low

IONOCB-3659

Posters are not loading for series contents in explore and saved screen.

Low

IONOCB-4017

Media card options are not Right aligned in Arabic

Low

IONOCB-4025

RECENTS are not launched on pressing LEFT key in Arabic

Low

IONOCB-4028

Unable to Select any LIVE contents in the Guide screen randomly

Low

IONOCB-4062

Progress bar not disappearing after opening player control

Low

IONOCB-4067

No Channels popup displays in Guide for filter

Low

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

Key

Summary

Severity

IONOCB-3605

After selecting particular filter from the GUIDE screen, Guide grid is not focusing

Critical

OCB-6509

App get relaunch After BG->FG, When memory is above 500 MB

Critical

IONOCB-3528

Box is stuck when we try to play an event in the saved screen which is marked as Favorite

Critical

IONOCB-3646

Customer Launcher remote keys stop working

Critical

IONOCB-3569

Closed Captions Default to ON

Critical

OCB-6587

Duplicate contents are added after launched media card and closed in Series folder in SAVED screen

Critical

IONOCB-3781

Focus is not working in Explore screen

Critical

IONOCB-3993

Not able to play Parentally locked content after coming from B/G to F/G

Critical

OCB-3510

Performance degradation on FireTV OSv7.x for EPG Navigation, Mediacard launch, loading Live and Live to Guide launch time in 21.Q4.

Critical

IONOCB-3102

TVKey build is not alive after overnight standby

Critical

IONOCB-3936

ION App is getting crashed on navigating back from Explore Screen

Critical

IONOCB-3884

[TVKey] Unable to invoke Filter in Guide Menu

Critical

IONOCB-3465

App crashes on the Live screen

Critical

IONOCB-3761

App is crashing when press back key on record pop up

Critical

IONOCB-3987

DCE is not working after navigating from Discover screen.

Critical

IONOCB-3988

Recent is not working on BG/FG Scenario

Critical

IONOCB-3998

Junk characters are displayed when we press play/pause key on mediacard/saved screen.

Critical

IONOCB-3991

Surfer is not displaying when app is from background.

Critical

IONOCB-3330

TVKey app stuck on installation page

Critical

IONOCB-3949

[Tizen][TV2019] EPG Shows Black Screen Crash

Critical

IONOCB-4046

Focus gets lost after changing language.

Critical

IONOCB-3822

[Tizen] Pressing INFO button blocks the APP.

Critical

IONOCB-3274

Google Assist commands are not working on fresh login/install

Critical

IONOCB-3210

[TVKey]Navigations is not proper, focus jumps twice in all screens

Critical

IONOCB-3212

[TVKey] Navigation is stuck in Discover screen, unable to navigate in the app

Critical

IONOCB-3285

[TVKey]Filter is not working as expected in guide screen.

Critical

IONOCB-3221

[TVKey]Unable to login to Claro staging (SSO) through s3.

Critical

IONOCB-3326

[TVKey] TV app is getting stuck (shows “completed”) and does not launch

Critical

IONOCB-3219

Playing CatchUp after first login redirect you to LIVE

Critical

IONOCB-3083

[IOS] Catch-up content stop playing after 2 min

Critical

IONOCB-3926

Navigating on Reverse EPG by pressing and holding down arrow crashes the EPG

Critical

IONOCB-3527

[TVKey] [Tizen] Channel Logos not seen on Time Line

Critical

OCB-3748

[TVKey] LTCU and other events ingested is not reflected in EPG, shows "Program info unavailable"

Critical

IONOCB-3311

[TVKey][2022] Video Freeze on 2022 Production TV

Critical

IONOCB-3892

[Tizen]CATCHUP event is played instead of LIVE after waking Tizen from Standby mode after overnight run

Critical

IONOCB-3881

[Tizen][FireTV] Recent list show catchup events

Critical

IONOCB-3880

[Tizen][FireTV]APP crashes showing only CATCH-UP content after stability test overnight.

Critical

IONOCB-3871

[Tizen] Audio/video don't play on same network where FireTV does.

Critical

IONOCB-3550

[Tizen][TVKey] Fast scrolling in Recents strip causes background playback to stop and service tries to tune again

Critical

IONOCB-4071

Live Channel doesn't play after Fast Forwarding Catch-up till the end

Critical

IONOCB-4089

"Customer Home button" and "Apps and Games" keys are not working on fresh install / Login

Critical

IONOCB-4069

After Standby playing any Catchup is tuning to LIVE channel

Critical

IONOCB-4101

App crashes on Playing a Locked Catchup event

Critical

IONOCB-4127

No Channels are seen after Clear data

Critical

IONOCB-4117

Saved screen - Scheduled folder scrolling gets stuck at some point

Critical

IONOCB-4122

Image is seen behind the "Press OK and Hold" popup in EPG

High

IONOCB-4102

Live playback is changing to channel number 109 after changing the on screen language

High

IONOCB-4099

Live is playing when we try to play the parentally locked catch up content on fresh install / Login

High

IONOCB-3433

App Crashing in Saved Screen when we click on Scheduled folder

High

IONOCB-4075

Recordings options are in English, and the main language at the config menu is English

High

IONOCB-4079

Live menu hamburger is disappearing on wifi disable and enable

High

IONOCB-4081

Cannot navigate on ON DEMAND menu.

High

IONOCB-4065

Focus lost on Media card action items

High

IONOCB-4036

FF and Rewind is not working on SO (Catchup/Live/NPVR)

High

IONOCB-4074

After do a SO in a catch up, the fast forwarding for x2, x8, x16, x128 and x256 doesn't work

High

OCB-6903

Audio and subtitle icon is not touchable

High

IONOCB-3978

Bottom header is not loading when mediacard is opened from Saved screen.

High

IONOCB-3859

Continuous Navigation using LEFT/RIGHT key is not possible in the EPG Grid

High

IONOCB-4005

DCE popup is not closed after BG/FG

High

OCB-3859

Deleted recorded content is seen, when we navigate to other screen and come back to saved screen

High

IONOCB-3970

Fire-Tv - Event meta data is not updated properly on stand by wake up

High

OCB-4019

Focus is lost while navigating in Saved and LIVE screen

High

IONOCB-2782

In customer production - there are no playerError Activities coming sent to UAV after 2022-07-02 08:51:02

High

OCB-5269

Live badge icon is not in correct position

High

OCB-1716

Not set is seen for Rails in screen engagement

High

OCB-6522

ON-DEMAND secondary text is displayed for LIVE content from Related strip

High

OCB-3511

Performance degradation on FireTV OSv7.x for Saved & Discover load time, Reverse EPG navigation, Timeline launch and discover to live launch time in 21.Q4.

High

OCB-5267

Progress bar not seen on casting device

High

IONOCB-3971

Recorded screen - Cloud storage percentage and schedule recordings not getting cleared

High

OCB-3456

Saved Filters are not working when "enableSavedAggregatedView" flag is true

High

IONOCB-3416

[ALL PLATFORMS[CLARO COLOMBIA] Delay on the DCE when the user introduces 4 digits

High

IONOCB-3819

[ALL PLATFORMS] Image change for the filter's help pop up and change the text

High

OCB-1940

[All devices] Record icon not seen on grid guide for few events

High

OCB-4199

[All] Saved Filter is not working as expected, When select Favorite and partially watch filter

High

IONOCB-3888

ION App is getting crashed on press of main menu

High

IONOCB-3943

Filter Icon is misplaced in Guide screen

High

IONOCB-3174

The CC feature should be configured as enabled by default

High

IONOCB-3555

[Tizen]Player screen shows 6001 Video error code while trying to play few Live channels

High

IONOCB-3985

Discover is blank after log out and login..

High

IONOCB-3983

Navigation stops after sometime in the GUIDE screen even when performing Long-pressing on the FFWD Key

High

IONOCB-4011

Session error is seen on app install

High

IONOCB-3994

Channels are missing after applying filter and navigating to reverse epg.

High

IONOCB-3989

DCE popup will display when app come from background and surfer wont launch..

High

IONOCB-4022

Focus lost on Record popup.

High

IONOCB-3762

Guide is getting blank after two rounds of navigation.

High

IONOCB-3861

[TVKey] Focus is lost on pressing UP key

High

IONOCB-2652

Big time to load the EPG guide menu

High

IONOCB-3352

Information for some channels is unavailable in the surfer banner until the user open the guide

High

IONOCB-2983

Discover screen should show event poster when RAILS is configured with channels

High

IONOCB-3835

Playback metrics are no longer reported by ION

High

OCB-6707

[Chromecast] Cast icon is not touchable.

High

IONOCB-3639

[Chromecast] Parental lock content playback is not happening after casting is disconnected.

High

IONOCB-3661

[Chromecast] Receiver app stuck on casting poster when navigating in live screen.

High

IONOCB-3923

[FIRETV]CATCHUP event is played instead of LIVE event after waking FireTV from Standby mode after overnight run

High

IONOCB-3637

Conflict with list of channels on GUIDE when changing accounts on different account profiles.

High

IONOCB-3710

[Android Mobile]Higher bitrate profiles are not reached when using WiFi

High

IONOCB-3335

Fields are blank in MY ACCOUNT settings screen

High

IONOCB-2691

[FireTV Nokia] Unable to scroll in the Saved list after selecting filters

High

IONOCB-2318

DISCOVER is focused instead of EXPLORE on pressing BACK key twice from Search Bar

High

IONOCB-2554

Ethernet Error and Connection Restore popup is seen on every reboot when connect via Wifi

High

IONOCB-3100

[iPad iOS 16] "Scheduled Recording" text is seen over Icon

High

IONOCB-3258

[TVKey] CH List key is not working from RCU in 2020 models

High

IONOCB-3295

[TVKey] App gets hanged after selecting serial Number from settings

High

IONOCB-3154

[TVKey] DCE Navigation shows Invalid channel on Recorded video playback

High

IONOCB-3373

[TVKey] [Tizen]On search text panel by pressing exit key "Exit popup" is not displaying.

High

IONOCB-3447

[TVKey] By entering 4th Digit is not visible in guide DCE.

High

IONOCB-3343

[TVKey] Focus is seen on both guide events and filter option and DCE when we press left and right key.

High

IONOCB-3265

[TVKey] Focus jumps to guide menu while navigating in guide.

High

IONOCB-3469

[TVKey] Playback is ongoing on top of parental lock window

High

IONOCB-3307

[TVKey] Startover icon is missing on pressing play key from EPG grid cell

High

IONOCB-3288

[TVKey] Focus lost and stuck is seen on related/watch next/episode strip.

High

IONOCB-3201

[Tizen] [TVKey] Keyboard is getting invoked on playback screen under explore..

High

IONOCB-3116

[Tizen][TVKey] Back from media card, focus is seen on guide menu.

High

IONOCB-3196

[Tizen][TVKey] Play button (remote key) is not working as expected in all the screens except Guide

High

IONOCB-3286

Highlight is seen on both search text panel as well as Explore menu.

High

IONOCB-3391

[TVKey] [Tizen]Video get pause by long press remote left key on more info action item under surfer. surfer.

High

IONOCB-3072

[Tizen]DCE popup will shift up once keypad is invoked

High

IONOCB-3262

[Tizen][TVKey]Focus is not proper while we select filter option.

High

IONOCB-3292

[Tizen][TVKey]Favorite icon is in grey for favorited channel under timeline.

High

IONOCB-3760

Focus goes to background when trying to setup a recording.

High

IONOCB-3305

GUIDE appears without EPG after watching Catchup programs

High

OCB-4769

Channel name was so big in the live menu

High

IONOCB-3742

Keep watching pop up is not displayed after fresh bootup

High

OCB-2197

[EPG] Recording/Manage icon is not seen on EPG grid cells

High

IONOCB-3714

[STANDBY] Review the cases where the standby isn't working

High

IONOCB-3918

[TVKey] Event Info card and posters are not loading in guide screen.

High

IONOCB-3935

[TVKey]Focus lost when we do DCE operation on LIVE Screen and go back to LIVE Screen

High

IONOCB-2760

[TVKey] Noise background when the app is launched

High

IONOCB-3396

[TVKey] Multiple issues are coming when we change pin

High

IONOCB-3840

[TVKey]Focus Stuck on LIVE Filter and Cannot navigate in Live Screen when we do playback through DCE and press back key

High

IONOCB-3626

[TVKey] Focus getting lost on Guide screen

High

OCB-6749

[TVKey] Keypad is exiting when user tries to enter the number options in Keypad

High

IONOCB-2478

[TVKey] Media card screen is shifted up and default video playback screen can be seen overlapping at the bottom when we search any content from Explore

High

IONOCB-3147

[TVKey][SSO] - Subsequent Registration not working in customer Prod

High

IONOCB-3896

[Tizen] Recent List sometimes dismisses abruptly

High

IONOCB-3895

[Tizen] Sometimes Recent Tiles don't show LIVE

High

IONOCB-3543

[Tizen] Teal bar is missing in the Episode, Recents & Watch Next strips

High

IONOCB-3897

[Tizen] Unknown Player Error 1000 seen when trying to tune to a LIVE event from Mediacard

High

IONOCB-3553

[Tizen] Return/Exit key is not handled in the Network disconnection screen

High

IONOCB-3535

[Tizen][TVKey] Navigation is blocked in Media Card page after performing FF/RW and Pause for a NPVR content

High

OCB-6890

[Tizen][TVKey] Playback freezes if user launches guide before DCE attempt finishes

High

OCB-6731

[TVKey] Focus is lost while navigation on see more item list in Discover

High

IONOCB-4128

Crash observed on putting box to standby wakeup in first launch screen

High

IONOCB-3540

[Tizen] [TV Key] Focus lost in Manage Popups

Medium

IONOCB-3611

After "STOP LIVE" we are able to hear EAS Channel Audio along with Currently played channel

Medium

IONOCB-3662

Catchup mediacard overlapped on Main menu

Medium

IONOCB-2929

Recording Pop up Strings are displayed in English even On Screen language is set to Espanol

Medium

IONOCB-3313

Video goes back to portrait mode when waving the device but auto rotate is disabled.

Medium

IONOCB-3517

Focus is getting lost after selecting the "Manage" option under Saved screen

Medium

IONOCB-3975

Focus is jumping in reverse EPG in TV devices

Medium

OCB-4796

Media-card and DCE pop-up is overlapped

Medium

OCB-5019

Not able to focus on media card action items after navigating in episodic strip

Medium

OCB-6622

Parental lock icon is not displaying in the media card once parental PIN is enabled

Medium

OCB-3911

Poster is not displayed while doing startover and seeking

Medium

IONOCB-3979

Pressing left key throws an error for live streams without startover

Medium

OCB-5787

Protect icon is not coming for recorded contents

Medium

OCB-2909

Recorded contents are not getting parentally locked

Medium

OCB-4306

Surfer will not launch for single Press ok key

Medium

IONOCB-3754

UAV for playbackStart sends OOT as source instead of OTT

Medium

IONOCB-3954

Focus lost in saved screen

Medium

IONOCB-3612

Apps and games key on RCU is not working on fresh login

Medium

IONOCB-3610

Playback of vod/Catchup content is tuning to live playback of previously played channel

Medium

IONOCB-4002

EAS channel is not playing, when we login to app.

Medium

IONOCB-2960

Going to the EPG with the guide button its taking in some cases more than 4 seconds

Medium

IONOCB-2653

Info not available for the actual event in the miniguide

Medium

IONOCB-3676

[Chromecast] Blank player screen is seen on source device on opening mediacard of parentally locked content and exiting pin popup without entering pin.

Medium

OCB-6700

[Chromecast] Cast icon is not clickable in Ion when we change casting from ion to youtube app

Medium

OCB-6950

[Chromecast] Parental lock content is asking for pin when we start-over after casting.

Medium

IONOCB-3638

[Chromecast] Playback change is not working while casting.

Medium

OCB-6699

[Chromecast] Progress bar is not updated when we change playback to NPVR event from live event

Medium

OCB-6702

[Chromecast] Sleep/Lock/Background mode disconnects casting playback.

Medium

OCB-6695

[Chromecast] Start over option is not working for second time.

Medium

IONOCB-2202

[EvoPro] Guide remote button runs late

Medium

IONOCB-3412

In recording playback, sometimes FF in 256x does not work

Medium

IONOCB-3430

Recordings are sorted from the oldest one to the newest

Medium

IONOCB-3827

[TVKey] Video playback happening in-between Fast forward mode

Medium

OCB-2688

[FireTV] Focus is lost when play any content from "Watch next" strip and pressing back key.

Medium

IONOCB-3297

Clone of issue with summary: Guide is show incomplete after internet access is recovered

Medium

IONOCB-2792

Clone of issue with summary: Placeholder Image for Missing Posters does not include event name on LiveTV events

Medium

IONOCB-3278

"Program Info unavailable " text is seen in Surfer on app launch

Medium

IONOCB-3233

[AMOB] Overlap is seen in Android mobile in Media Card

Medium

IONOCB-3290

[TVKey] Reverse EPG is not launching when we press LEFT key on Timeline

Medium

IONOCB-3287

[TVKey] Unable to enter parental Pin in "enable pin" setting

Medium

IONOCB-3296

[TVKey]Black screen is seen after keeping long run in playback screen

Medium

IONOCB-3226

[TVKey]Focus is lost on pressing Up key on surfer

Medium

IONOCB-3155

[TVKey] Filter Icon in Saved screen is in Green colour

Medium

IONOCB-3216

[TVKey]Video Pause after Changing Audio Language and pressing BACK key on media card

Medium

IONOCB-3570

[TVKey] Focus jumps to Guide when navigating in filter

Medium

IONOCB-2225

Event name is not displayed in EPG grid cell, if event duration is less

Medium

IONOCB-3558

Some times Guide is getting partially blank.

Medium

IONOCB-3283

[TVKey]When we apply favorite filter, channel lineup is not in incremental.

Medium

IONOCB-3372

[Tizen/TVKey]Focus is seen on filter option as well as guide event.

Medium

IONOCB-3126

[Tizen]Event name on surfer won't change after event transition.

Medium

IONOCB-3236

[Tizen][TVKey]DCE from smart remote is getting dismiss fast through filter (2022)

Medium

IONOCB-3298

Bookmark is being cleared when we close the media card before the playback

Medium

IONOCB-3299

Bookmark is not properly updating in Catchup event media card on TV Devices

Medium

IONOCB-3349

Lock icon looks small in media card and position is not correct

Medium

IONOCB-3986

EPG grid taking more than 10sec to load the Events in EPG grid

Medium

IONOCB-3891

Unable to enter reverse EPG on first entering the Guide

Medium

IONOCB-3816

[TVKey Installer App] UEX changes needs to be done on Installer screen

Medium

IONOCB-3815

[TVKey] Logo icon different on Samsung TV Menu Home screen

Medium

IONOCB-3627

[TVKey] Focus Jump is on seen on native keyboard when entered username.

Medium

OCB-6891

[Tizen] Control Option gets flickered in the Media Card when opened from the SAVED screen

Medium

IONOCB-3546

[Tizen] Control Option gets flickered in the Media Card when opened from the SAVED screen

Medium

IONOCB-3552

[Tizen] [2022 Model] Numeric Keypad is not getting shown while accessing DCE option in GUIDE

Medium

IONOCB-3557

[Tizen]ION App does NOT SHOW Up in the background with AV Playback on HOME SCREEN when user switches to ION App while exiting(Back key) from Any 3rd Party App except YOUTUBE (like AMAZON , Netflix, AppleTV) APP & navigating to ION APP

Medium

IONOCB-3843

[Tizen] Credentials show a QWERTY keyboard, but search has an alphabetical keyboard. Can we make them all QWERTY.

Medium

IONOCB-3241

Long content titles overlaps Related label.

Low

IONOCB-2830

Playback_metrics is not reporting required field as mentioned specification

Low

IONOCB-3565

[Chromecast] Sometimes chrome casting is not casted.

Low

OCB-6709

[Chromecast] Title is displayed as undefined in cast device.

Low

OCB-6708

[Chromecast]Progress bar & Volume bar has more width

Low

OCB-6710

[Chromecast]Time to start the playback after casting is more.

Low

IONOCB-3833

New crash issue from Firebase Crashalytics

Low

IONOCB-3306

Episode Image Not Showing Up In App

Low


Version 23.20.030

Click to expand...

Release summary

This ION release, 23.20.030 includes the below features and bug fixes and this is released as part of Q1.2023-GA.

New Product Features

The features included as part of this release are

  1. ReactNative Upgrade to 0.67.4 The ReactNative version has been upgraded to 0.67.4 from 0.63.4

  2. {Internal}Support for on-demand infield sampling to collect logs from different devices The feature enables dynamic collection of logs from different devices in the field using the background messaging mechanism for iOS and Android devices.  1) Allow dynamic collection of logs from deployed devices to aid with support issues.

  3. User experience improvements on 'channel list' ordering starting from default channel number, Page Up/Down function via CH+/CH- in guide screen are added. User experience improvements 1) All default channel to be set which is used on first start of the application 2) Page Up/Down navigation introduced to the Guide screen using the CH+/CH- remote buttons.

  4. Support for STCU tagging as live and VOD Enhance client capability of presenting broadcast information, to adjust a flexibility on the CMS to be able to tag a content as both live and vod scope. 

  5. iOS support for Orientation API Adaptation to orientation of API changes and also maintaining the backward compatibility across iOS versions for the orientation changes.

  6. Additional Image Service Integration Support Cast & Crew is added as an enhancement to the existing feature.

  7. Enriching player error payload reported to DWH with httpProcessing information for OTVPlayer. Additional information passed to the platform when errors raised by the player.

  8. Client devices can cast content available in the CMS to Airplay supported devices for watching the same on big screen. iOS application can cast content via Airplay for watching content on a big screen.

  9. Adjustments required to improve user experience in terms of service unavailability and/or throttling at platform API level. This is available for ADM and RMG OPF modules. Improve user experience in case of service unavailability through the use of throttling at platform API level.

  10. Improve ION screen (loading & Navigation) performance based on existing Jira/Performance data Overall improvement on screen loading and the navigational performance of the app.

  11. Define, Measure and Present key customer Journeys for all application screens on Android, FireTV, Tizen and TVKey devices

  12. Support for Tizen 2019 TV models with Single Sign On Support for ION on Samsung Tizen 2019 TV models.

  13. Support for TVKey Samsung 2023 TV models Support for TVKey on Samsung 2023 TV models.

Backward compatibility consideration

ION version

OPF version

Results

Comments

23.20.030

22Q4 STD0

Pass


23.20.030

22Q2 STD7

Pass


List of Known Issues

The following issues are still open (not resolved) in this release, ION-23.20.030.

Key

Summary

Severity

IONOCB-3606

Recording is not set, When we set the recording on first time

Critical

IONOCB-3709

[ODM] After the field upgrade for the 1.36.71 version on  devices, the odm starts to restart by itself

Critical

IONOCB-3950

[Tizen][TV2019] Sometimes playback does not start

Critical

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

IONOCB-3190

App crashes and

lib.so

error seen in Firebase

Critical

IONOCB-3208

Videos are blank and only audio is heard on the HLS stream

Critical

IONOCB-3583

Blank Favorites strip is seen in LIVE screen

High

OCB-6919

Focus is in Mediacard action items along with filter options

High

OCB-6925

Navigation is not working in Guide menu

High

IONOCB-3259

App crash is seen in IOS device on reconnecting the internet.

High

OCB-6625

[TVKey] Filter is Opened automatically after fast navigation and when select OK key on the event in the EPG screen

High

IONOCB-2248

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

IONOCB-2108

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

IONOCB-2133

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

IONOCB-2226

When doing fast scrolling up and down, the position in the time-line goes back to TODAY

High

IONOCB-2273

Version 1.7.12 is introducing a delay on live stream

High

IONOCB-2319

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

IONOCB-2

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

IONOCB-2614

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

IONOCB-2618

Focus is lost and unable to navigate to any content after coming back from other app selected through watch options of deeplink content

High

IONOCB-2645

Keyboard is overlapping on every screen from Search screen

High

IONOCB-2599

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

IONOCB-2694

Favourite filter is not displaying in Replay.

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-3136

From timeline to reverse EPG, page is not getting change.

High

IONOCB-3137

Google voice search UI showing Blank

High

IONOCB-3000

Favourite Pop-up Is not dismissed on Playback screen when we perform BG/FG Scenario.

High

IONOCB-2599

Able to see extra screen while changing from portrait to landscape.

High

IONOCB-3158

Binge watch doesn't work if a user replays a series

High

IONOCB-3167

[TVKey] EPG Grid is not showing "Program Info unavailable" if we delete the same event in the opconsole

High

IONOCB-3067

Paused time shown in next played recorded content

High

IONOCB-3107

Screen event is reported as "not set" in FIREBASE_SCREEN

High

IONOCB-3178

[TVKey] Unable to invoke Recent/Timeline for parentally locked event

High

IONOCB-3148

Live events are listed in continue watching strip

High

IONOCB-3744

[SNI]SNI'S reach almost the 100% during the ION 1.36.70 upgrade for  devices

High

IONOCB-3643

[SSO] Error message on the login screen should bring more info about the error cause

High

IONOCB-3743

Worse performance on MDS/programme after upgrade to 1.36.71 on  Box

High

IONOCB-3708

[STB  SmartSpeaker]STB got slow after using voice commands.

High

IONOCB-3657

[TVKey]Trick Modes are not working when launch the app again from home or third party app.

High

IONOCB-3648

Unable to launch recent and timeline after pressing up key from progress bar.

High

IONOCB-3905

Content shows a black screen or go to start over once the user click on RW 10sec button more than 10 times

High

IONOCB-3701

Navigating in DCE, Filter and Live Action Items is causing the change in Event Synopsis of Guide.

High

IONOCB-3834

Request to analyze playback error statistics in production in Box

High

IONOCB-3621

[TVKey]Incorrect PIN pop up appears without asking for PIN When initiating the recording or deleting of a protected event

High

IONOCB-3136

From timeline to reverse EPG, page is not getting change.

High

IONOCB-3992

Focus is getting lost immediately in force update notification after being displayed in the screen

High

IONOCB-4015

Season Number disappears on scrolling up in Media Card

High

IONOCB-3984

[TVKey]Unable to Delete the entered channel number in DCE popup

High

IONOCB-3944

[iOS][CHROMECASTING] After moving few times the timeline moment for a video, the video is blocked

High

IONOCB-4000

EAS-After stand by& wakeup or Home button. once EAS expire channel is not tuning to previously played channel

High

IONOCB-4030

Time is randomly changing in progress bar when the start over content is paused

High

IONOCB-4033

Episodic title is not aligned as expected from the content from LIVE screen

High

IONOCB-3590

Video Freeze when launching and loading the screens timeline and launch guide using left/right key and exit guide

High

IONOCB-3700

Cancel Recording is giving "Title cannot be Recorded."!.

High

IONOCB-4027

No content available message is displayed in GUIDE and Discover screen after Network Disconnect and Reconnect

High

IONOCB-3234

Focus is lost on see more contents and Up/Down Navigation is working on Discover screen

Medium

IONOCB-3280

Poster overlaps Title of next event

Medium

IONOCB-3269

Keypad is not launched again on pressing OK key

Medium

OCB-6620

Focus Lost is seen on Saved screen.

Medium

OCB-6619

Tuning to any channel through Google assist, surfer is not disappearing when parental rating is enabled.

Medium

OCB-6618

When tuning to any channel with Google assist, Surfer is not launching.

Medium

IONOCB-3228

[TVKey] Continuous forward 7004 error will display.

Medium

IONOCB-3300

Scheduled folder is seen without scheduling any future events

Medium

IONOCB-3291

Text overlap on arrow symbol in see more options under discover screen.

Medium

IONOCB-3263

Audio is heard in BG for 2 sec on pressing home button when the event starts to play.

Medium

IONOCB-3301

11800 error is seen instead of "device limitation" error for SSM

Medium

IONOCB-3063

[iPad iOS 16] Last strip in Discover is cut at the bottom of screen

Medium

IONOCB-3068

[FireTV] No results text in explore screen is truncated

Medium

IONOCB-3066

Opening any recorded content folder first focus shows in the filter icon

Medium

IONOCB-3185

Parental PIN pop up is appearing twice

Medium

IONOCB-3188

[Mobile Device] Logo size is inconsistent in login screen

Medium

IONOCB-3177

Keypad is not launching when tried to change the Global pin.

Medium

IONOCB-3059

[FireTV] Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3111

[Mobile Device] Allow and Don't allow notification pop-up is not seen

Medium

IONOCB-3150

No space seen between the text service & account in log In screen.

Medium

IONOCB-3172

"No internet connection" seen after Powering ON iPad

Medium

IONOCB-3169

[TVKEY] Focus is lost on the action items when we perform trick modes on single recorded event

Medium

IONOCB-3078

[iPad iOS 16] Alignment issues with Grid cells in EPG

Medium

IONOCB-3193

Bottom strip is truncated, and name of the event is not seen

Medium

IONOCB-3109

[All Devices] In saved page Live content and currently recording contents are seen under partially watched filter

Medium

IONOCB-3108

[Handheld Devices] Grid cells are misaligned on closing Media card after playback error

Medium

IONOCB-3195

Last row in Replay screen displays wrong message

Medium

IONOCB-3189

[TVKey] Searched text is not proper, i.e. Text is appearing twice

Medium

IONOCB-3200

[Tizen] Video will play in background when keep watching pop up display.

Medium

IONOCB-3232

Focus is lost on the Discover page on Scrolling.

Medium

IONOCB-3059

Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3132

Surfer is not dismissing on start over after unfavoriting the channel

Medium

IONOCB-3124

Surfer is not dismissing for the Google voice search tuned content

Medium

IONOCB-3134

Unable to enter keys for DCE/PIN Popup

Medium

IONOCB-3125

Issues on playing the event from favorite filter

Medium

IONOCB-3141

Live media card will open when we navigate to live event from guide.

Medium

IONOCB-3142

English Audio is seen thrice in Audio output.

Medium

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

IONOCB-2595

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

IONOCB-2615

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

IONOCB-2656

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

IONOCB-2657

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

IONOCB-2613

Posters are overlapping in magazine layout in discover screen

Medium

IONOCB-2598

Focus is lost when we click 3 times back key on version information screen

Medium

IONOCB-2612

Surfer bar is seen only when we click top of screen in learn more video

Medium

IONOCB-2698

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

IONOCB-2010

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

IONOCB-2011

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

IONOCB-1977

UI transition is not smooth when user switches to full screen mode or exit from full screen mode while playing video

Medium

IONOCB-1925

Missing Information from Media Card in RAILS

Medium

IONOCB-1957

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

IONOCB-2012

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

IONOCB-1961

[FireTV] Previous content video playback is observed for fraction of second

Medium

IONOCB-1950

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

IONOCB-1773

FireTV: Reverse content selection in Arabic language

Medium

IONOCB-1881

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

IONOCB-1634

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

IONOCB-2037

Focus remains in filter icon once the filter is applied in Guide screen

Medium

IONOCB-2045

[TV] Wrong filter is seen in Searched results

Medium

IONOCB-2041

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

IONOCB-2040

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

IONOCB-1989

Sorting issue in browse by catalogue

Medium

IONOCB-2296

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

OCB-6624

[TVKey] BWD transition is not working in playback screen for LIVE content

Medium

OCB-6617

[Tizen][2022 Model] Numeric Keypad is not getting shown while accessing DCE option in GUIDE

Medium

IONOCB-3530

Guard Time is not working on Live screen

Medium

IONOCB-3564

[Chromecast] Parentally locked content continues to playback in cast device

Medium

IONOCB-3524

Discover gets stuck while navigating in live screen.

Medium

OCB-6920

Media card opens instead of DCE option focus when user press and hold OK key before the focus comes on grid event

Medium

OCB-6918

Focus is displayed sometimes in filter and sometimes in grid events

Medium

OCB-6921

Grid navigation is active when the focus is in filter options

Medium

IONOCB-3563

Progress bar is not updating to SO for some seconds when we click SO from mediacard.

Medium

IONOCB-3337

Focus moves to Discover instead of SEE MORE

Medium

IONOCB-3572

Default channel shows Not Subscribed on launch

Medium

IONOCB-3575

Blank overlay with Loading icon is seen

Medium

IONOCB-3574

Focus is incorrect on pressing BACK key in REPG

Medium

IONOCB-3582

Focus is not consistent on filter.

Medium

OCB-6917

Focus goes to OnNow icon in Guide after open and exit the mediacard

Medium

IONOCB-3525

While navigating in filters live playback happens.

Medium

IONOCB-3532

Ion logo is overlapping with content tile when "HORIZONTAL_BOTTOM_NAV" flag is true

Medium

IONOCB-3585

Customer logo will blink when we reboot the box.

Medium

IONOCB-3594

App gets stuck and unable to zap channel after removing power cable

Medium

IONOCB-3723

[TVKey] Poster Stuck is Seen When change the audio after pausing the video.

Medium

IONOCB-3628

Navigation is stuck on long press left or right key on guide grid.

Medium

IONOCB-3618

[TVKey] Control switched to Live Playback when scheduling/cancelling recording from Fullscreen recorded playback

Medium

IONOCB-3660

[TVKey] Only 2 Channels timeline is seen when pressing CH list key on Explore screen

Medium

IONOCB-3636

[TVKey] Unable to open the media card of "Program info Unavailable" Event from guide grid.

Medium

IONOCB-3702

Focus Moving to Live Screen Filter after favoriting any channel from the events.

Medium

IONOCB-3704

Event is going 10 Sec back and playing when we pause and play any live content.

Medium

IONOCB-3656

Pin popup alignment is not proper when user try to delete the protected recorded content

Medium

IONOCB-3653

[TVKey] Focus lost on Surfer bar Action Items

Medium

IONOCB-3446

[TVKey] Channel logo is not loaded for the first time in guide

Medium

IONOCB-3665

[TVKey] Current tuned channel and the focus is not on the top

Medium

IONOCB-3828

It is not possible to FF recording until the end of the event

Medium

IONOCB-3934

ION is reporting the ChannelId as eventId to UAV on playback metrics

Medium

IONOCB-4003

Google Analytics is by default disabled.

Medium

IONOCB-4016

MORE info option is seen for lesser description.

Medium

IONOCB-3773

The brightness of all screens is not unique.

Medium

IONOCB-3980

Android Phone - progress bar indicator (bubble) is not visible at the beginning

Medium

IONOCB-3997

Blank DCE popup is seen after EAS trigger is completed

Medium

IONOCB-3699

Cancelled Event is not removed from recording strip in discover screen

Medium

IONOCB-3982

Proper error should be shown to the user for initiating ALL_NEW_EPISODES

Medium

IONOCB-3652

[TVKey] Unsubscribed tag is not showing in guide

Medium

IONOCB-4038

Playback matrix is not displaying for 2nd time Charles close and open.

Medium

IONOCB-4068

Play Key not working on Recents

Medium

IONOCB-4070

Getting unwatched episode after applying partially watched filter on Saved screen

Medium

IONOCB-4043

REPLAY EVENT label is shown incorrectly.

Medium

IONOCB-4072

Focus lost on Guide screen

Medium

IONOCB-3523

App is stuck in Claro Tv logo after using the application sometime while navigating in the app

Low

OCB-6626

Letter "s" is not highlighted under TV networks to select the TV Channels using Alphabets

Low

OCB-6623

Live Badge is displaying even "showLiveBadge" flag is false

Low

OCB-6627

Volume Icon is not showing as "Muted" when the volume is set to zero using volume button in the device

Low

IONOCB-3302

Focus moves Left Instead of RIGHT on menu

Low

IONOCB-3138

Focus is seen on Guide when dismisses the DCE keypad.

Low

IONOCB-2203

SocuBuffer parameter stop work correctly

Low

IONOCB-2611

All locked channel is getting unlocked after entering the PIN

Low

IONOCB-3170

[Arabic] More Space is seen on the arrangement of Action bar items in Media card Page.

Low

IONOCB-3080

[iPad iOS 16] Video plays from start of the event on RW 10sec

Low

IONOCB-3698

Event names in Recordings See more Strip are coming as "Program Info Unavailable"

Low

IONOCB-3974

Live badge is shown for catch up event in Discover screen

Low

IONOCB-3659

Posters are not loading for series contents in explore and saved screen.

Low

IONOCB-4017

Media card options are not Right aligned in Arabic

Low

IONOCB-4025

RECENTS are not launched on pressing LEFT key in Arabic

Low

IONOCB-4028

Unable to Select any LIVE contents in the Guide screen randomly

Low

IONOCB-4062

Progress bar not disappearing after opening player control

Low

IONOCB-4067

No Channels popup displays in Guide for filter

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

Severity

IONOCB-4390

[TVKey] Focus jumping to Explore menu item if we delete any character from search

High

IONOCB-4334

Discover screen is showing No content available after clearing data

High

IONOCB-4233

Parental pin is not asking for series recorded content, when app is in BG/FG

High

IONOCB-4491

Pressing the down key in the filter page focus moving to the content on the EPG.

Medium

IONOCB-4490

Focus is moving to discover strips from Live Menu

Medium

IONOCB-4475

Secondary text is in upper case on surfer

Medium

IONOCB-4438

Playback is not resumed

Medium

IONOCB-4435

HTTP Error 3003 is thrown

Medium

IONOCB-4373

[TVKey] Favorite Status is not updating in Guide Grid

Medium

IONOCB-4231

Deeplinking throws "Problem Occurred - Error Code 7105" for Series Content

Medium

IONOCB-4208

Media card of live event is displayed when we press back key

Medium

IONOCB-4188

Episode title is overlapped

Medium

IONOCB-4184

Favorite option is not working properly

Medium

IONOCB-4477

[TVKey] App is crashing by showing black screen when worked on live and saved screens

Medium

IONOCB-4463

Issue with Discover strips Navigation

Medium

IONOCB-4465

Focus is going to 2nd strip when we try to navigate to last strip in Discover.

Medium

IONOCB-4464

Event title is truncated on Discover Strips

Medium

IONOCB-4455

[Tizen]Recent search text is truncated on Recent Search

Medium

IONOCB-4410

[TVKey] Focus lost on mediacard when did record or favorite.

Medium

IONOCB-4332

In-home error is not thrown via DCE

Medium

IONOCB-4292

Unable to do Trick modes/FF/Rewind on Saved content playback.

Medium

IONOCB-4291

IP msg is not seen in the notification center when ION app is in background

Medium

IONOCB-4220

Lock icon is not seen on what next/Episodic strip.

Medium

IONOCB-4483

Navigation is stuck on Event transition and pressing okay invokes record pop up

Medium

IONOCB-4417

On changing UI language channels are becoming not subscribed.

Medium

IONOCB-4393

[TVKey] The focus is blinking and jumping back to discover menu

Medium

IONOCB-4289

[TVKey] Claro Assets are Missing when customized with precendenceExt as Png.

Medium

IONOCB-4280

Images are taking time to load on live screen.

Medium

IONOCB-4325

Catchup is displayed with On Now in Discover Screen

Medium

IONOCB-4293

Lock icon is seen on no rated VOD contents under Recent searches

Medium

IONOCB-4279

Recent posters are not loading

Medium

IONOCB-4260

G/PG rated contents are asking for PIN when the parental rating is set to General

Medium

IONOCB-4248

Content locked message is seen for some seconds for unlocked content.

Medium

IONOCB-4361

[Tizen] webP configuration changes are not working

Medium

IONOCB-4357

Favourite filter text is not proper in saved screen as compared to the older build.

Medium

IONOCB-4423

Focus lost in search screen.

Medium

IONOCB-4402

Brackets are missing around number Number of Episodes

Medium

IONOCB-4392

[TVKey] Video is paused when opened media card from more info icon and press back key

Medium

IONOCB-4375

Date on the recorded content is showing wrong.

Medium

IONOCB-4365

Loading animation is not seen on Channel Zap

Medium

IONOCB-4366

Focus lost on live screen.

Medium

IONOCB-4305

[TVKey] Focus Lost on Guide Screen on Applying Filter.

Medium

IONOCB-4262

Media card data is not loaded, when press play key in series episodic media card

Medium

IONOCB-4252

Time bar gets blank while navigating forward EPG

Medium

IONOCB-4245

After Standby on media, UP Key in the remote is mapped as right/left navigation.

Medium

IONOCB-4479

[Tizen]Press and Hold OK key on Live screen is opening the Media card with Live_EPG_Header as true

Medium

IONOCB-4478

Secondary text is not seen when user changes the language.

Medium

IONOCB-4469

[TVKey] Play Key is not working on "LIVE" Screen

Medium

IONOCB-4457

Overlap is seen on CC

Medium

IONOCB-4450

Stuck while navigating to reverse/forward EPG

Medium

IONOCB-4449

[TIZEN]Playback stop with buffer icon after relaunching the app from background

Medium

IONOCB-4440

Skipback and skip ahead API calls are seen at the same time.

Medium

IONOCB-4389

Loading icon will display in between the video playback.

Medium

IONOCB-4387

[Tizen]Events are missing in the reverse EPG

Medium

IONOCB-4376

In-home error is seen while deleting the recorded content.

Medium

IONOCB-4377

Loading icon is not seen on Playback after bring app from Background

Medium

IONOCB-4284

[TVKey] Long Press OKAY Key is opening the media card on LIVE Screen

Medium

IONOCB-4224

[iPhone ]Screen rotation is happening for the first time

Medium

IONOCB-4201

Right navigation in Menu items is not working after navigating in discover/live

Medium

IONOCB-4016

MORE info option is seen for lesser description.

Medium

IONOCB-4015

Season Number disappears on scrolling up in Media Card

Medium

IONOCB-4003

Google Analytics is by default disabled.

Medium

IONOCB-4290

[TVKey] Pad icon position is not proper when the media card title is too long.

Medium

IONOCB-4153

Video is stuck when we perform FF 2x for NPVR content

Medium

IONOCB-4304

[TVKey] Focus is jumping to Guide menu on navigating up in the guide filter/Opening and closing DCE or Guide Filter

Medium

IONOCB-4374

EPG grid live indicator not updating.

Medium

IONOCB-4425

[TVKey] Single Down key press is not navigating down from any selected filter option.

Medium

IONOCB-4240

Guide screen is not refreshing post removing channel favorite.

Medium

IONOCB-4218

Focus will be shifting to Guide Grid When Guide Filter/DCE is open.

Medium

IONOCB-4369

[TVKey] Media Card title is overlapping with the Menus on the top

Medium

IONOCB-4446

[TVKey] Guide Screen is Blinking and Going Dim when Applied same filter.

Medium

IONOCB-4466

Navigation keys are not working for first time when Channel is tuned through DCE in Guide

Medium

IONOCB-4470

Focus lost on filter and not able to navigate in guide.

Medium

IONOCB-4238

Guide navigation is not happening after removing the filter

Medium

IONOCB-4210

Discover screen in invoked when we press back key on Guide screen

Medium

IONOCB-4033

Content title is not aligned as expected from the content from LIVE/Explore screen

Medium

IONOCB-4282

ScreenView and action are not updating in Firebase Analytics.

Low

IONOCB-4493

ADM down - SEI - Parental pin unavailability error is not seen

Low

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

IONOCB-4434

Tizen app crashed while launching Menu / Guide

Critical

IONOCB-4427

Box crash observed, When select filter "Internacionales" in customer prod lab

Critical

IONOCB-4404

Guide is going blank & Flickering

Critical

IONOCB-4400

Posters are not loading after opening the catchup media card.

Critical

IONOCB-4256

App is getting stuck and Crashing after long run in Nokia.

Critical

IONOCB-4191

App is crashing when we open On Demand Tab or Replay Tab on Explore

Critical

IONOCB-4167

OpenTV logo should be displayed in the application wherever ION logo is displayed

Critical

IONOCB-4459

Not Subscribed channels showing Blank in EPG grid.

Critical

IONOCB-4458

App got stuck while navigating in reverse EPG.

Critical

IONOCB-4447

EPG info is empty for the first install .

Critical

IONOCB-4314

[TV key]Unable to navigate in Discover Screen When Pressed back from see more Screen

Critical

IONOCB-4236

Same Results are displayed for all the Strings Once we Apply Filter and Remove it on Explore Screen.

Critical

IONOCB-4183

Navigating to see more option, Discover screen is blank and shows loading icon.

Critical

IONOCB-4452

Netflix channel log is missing in guide screen

Critical

IONOCB-4408

App crash is observed in IPAD after refresh token expired

Critical

IONOCB-4391

Unable to open a media card from Related Strip

Critical

IONOCB-4388

EPG grid is blank completely when we select Date picker

Critical

IONOCB-4358

Some EPG cell grids are getting blank in the guide screen.

Critical

IONOCB-4327

Multiple retunes on event boundary / App try to play invalid URL on event boundary

Critical

IONOCB-4278

Data is not loading in any of the screen when Device is kept for long run in FSV.

Critical

IONOCB-4242

STB is Unresponsive.

Critical

IONOCB-4166

OPF MDS outage due to ION reaching ~8k rps

Critical

IONOCB-4355

[ATV] Unable to enter the special characters in Password Box

Critical

IONOCB-4331

Background playback audio is heard when we login

Critical

IONOCB-4328

[TVKey] Guide Filter goes blank and Filter options are overlapping with each other.

Critical

IONOCB-4276

Crash observed while favoriting or Unfavoriting Channels on Channel list in EPG screen

Critical

IONOCB-4249

Auto sign in is not working on SEI

Critical

IONOCB-4356

Content in Rails is not linked to the event or the channel

Critical

IONOCB-4351

[TVKEY 2023] Guide Screen is not loading and Playback is not happening when we reboot the TV and launch the App Again

Critical

IONOCB-4399

All Catchup playback throws 1007 error

Critical

IONOCB-4386

App crashes on launching Filter

Critical

IONOCB-4348

OpenTV Logos were seen even after customizing with Customer assets.

Critical

IONOCB-4330

Recently watched live event is not reflecting in Recent list when launched from catchup.

Critical

IONOCB-4312

[TVKey] Action items are not displayed for first level media card in Discover Screen

Critical

IONOCB-4302

[TVKey 2023] Unable to apply the filter on Saved Screen

Critical

IONOCB-4263

1004 Error on Jump to live

Critical

IONOCB-4232

Parental PIN is accepting incorrect PIN and allowing user to view the locked contents or to change the PIN

Critical

IONOCB-4228

App crash observed when triggering EAS while playing ON DEMAND content

Critical

IONOCB-4213

iOS device in-home error is not working

Critical

IONOCB-4174

Programme calls use random timestamps which impact OPF cache

Critical

IONOCB-4144

EPG data fetched 2 times

Critical

IONOCB-4395

Login is not happening on IPAD build

Critical

IONOCB-3951

[Tizen][TV2019] Login is requested after restarting the app

Critical

IONOCB-4083

[Tizen] Sometimes Last Channel is skipped while scrolling EPG

Critical

IONOCB-3928

[Tizen] Playback is stuck sometimes when user tries to play a recent content after overnight standby

Critical

OCB-4825

On box where every time Netflix channel number and logo is shown on Filtering and unorder of channel number in Guide

Critical

IONOCB-3354

Event information is not displayed in surfer and timeline

Critical

IONOCB-4472

Episodes strips are not showing in the info media card of live events.

High

IONOCB-4407

Focus lost on reverse/future EPG

High

IONOCB-4403

Channels are blank while loading EPG

High

IONOCB-4378

Unable to click on Related option in media card

High

IONOCB-4371

Catchup doesn't tune to live on completion

High

IONOCB-4270

Unable to open media card of an episode from series media card

High

IONOCB-4266

Saved text is not seen on recorded playback content.

High

IONOCB-4264

Filter icon disappeared in Guide screen after entering Parental pin

High

IONOCB-4258

By clicking play key on catchup content 1007 error is throwing.

High

IONOCB-4190

Event description is not aligned properly for On Demand content

High

IONOCB-4178

By selecting " Favorite the event " focus lost on media card.

High

IONOCB-4169

Channel number and Channel logo is blank if filter is having only one channel in EPG

High

IONOCB-4156

Standby wakeup menu will invoke.

High

IONOCB-4445

"No Synopsis" is seen on live screen metadata.

High

IONOCB-4444

Focus is lost on the media card and pressing okay key invokes recording pop up

High

IONOCB-4431

Last played channel is not played after stand by / wake up on EAS play back

High

IONOCB-4406

Non Playable Icon and chopping edges are seen on Netflix channel bar.

High

IONOCB-4398

Guide navigation for future events is getting stuck after 2 days of event navigation

High

IONOCB-4340

Session Token not Renewed when connected to unencrypted channel

High

IONOCB-4319

playbackStart event reported multiple time for same playback session id

High

IONOCB-4313

Not able to navigate in see more in discover screen.

High

IONOCB-4237

Default channel playback is not happening after keep watching stand by

High

IONOCB-4225

Live Poster is not launching after BG/FG .

High

IONOCB-4217

Learn More video is not playable.

High

IONOCB-4207

Half grid lines were seen when we are loading the Guide

High

IONOCB-4185

Channel shows Not subscribed error on force stop and launching app

High

IONOCB-4187

Titles of different apps are truncated in Apps and Games screen.

High

IONOCB-4189

Focus lost on media card when press back key from playback screen for a catch up event/recorded event

High

IONOCB-4168

Surfer is not displaying when app is from background.

High

IONOCB-4429

App version is not displayed in firebase for web platform

High

IONOCB-4415

Event data is not loaded, When move the focus to future date and apply filter

High

IONOCB-4397

Not able to scroll until the last channel in Grid Guide

High

IONOCB-4394

Channel list blinks in guide during guide loading and navigation

High

IONOCB-4360

Guide screen is moving UP when we select any event in Guide screen

High

IONOCB-4359

Delete any recorded content by giving incorrect pin "this title cannot be recorded" popup will display.

High

IONOCB-4336

Pause icon is missing on catchup event after creating bookmark..

High

IONOCB-4288

EAS channel is not playing back when network disconnection and reconnection.

High

IONOCB-4287

Keypad will invoke on full screen play back.

High

IONOCB-4285

Dummy Channel is added on guide screen by applying filter.

High

IONOCB-4283

After end of page in guide. vertical scrolling is behaving like horizontal scrolling

High

IONOCB-4244

[UAV]Playback _metrics calls are not triggering in Charles.

High

IONOCB-4367

Error 1004 error is seen on network disconnection and reconnection.

High

IONOCB-4349

"No program information" is displaying even after event transition, When "Persistent Filter: true"

High

IONOCB-4320

Guide page is not updated.

High

IONOCB-4350

After removing the filter and selecting "All channels" in guide screen, "No channels" is displaying

High

IONOCB-2769

[TVKey] Error 1000 when you change the channel

High

IONOCB-4125

Surfer/Timeline is not launching, When playback the content via play key in live menu

High

IONOCB-4087

Mediacard is opened on pressing play key from On demand screen/Watch-next strip.

High

IONOCB-3968

[Hospitality TV] User is prompted to re-login to the account again after

High

IONOCB-4368

[TVKey] Focus Stuck on Episodic Strip Media Card

High

IONOCB-4353

Metadata not updated on grid guide and timeline.

High

IONOCB-4345

When user try to switch to invalid start over url , user should see a notification and live should be playing.

High

IONOCB-4308

[TVKey]Focus lost on Playback screen on Favoriting the Event.

High

IONOCB-4294

Playback is not happening when we login with SSO single and multi account user

High

IONOCB-4259

Same contents are showing different ratings from older build

High

IONOCB-4227

Season number and episode number are not displaying in grid guide and on full screen.

High

IONOCB-4222

Parental setting is not displayed in the parental pop up

High

IONOCB-4221

After BG/FG scenario, trick mode is not working when binge pop-up is displayed.

High

IONOCB-4212

Saved key on RCU is not working after stand by and wake up on recorded content playback.

High

IONOCB-4182

Grid lines are missing for few channels in guide.

High

IONOCB-4179

"Set for recording, success" is not shown when we try to record any content

High

IONOCB-4176

PLAY key doesn't play a Catchup event from Reverse EPG

High

IONOCB-4152

6001 setup error is seen while doing FF for saved content

High

IONOCB-4146

Customer Video search results are not displayed in SEI (Search facade)

High

IONOCB-4467

[UAV]Playback metrics calls are hitting twice.

High

IONOCB-4454

Recents list is not getting updated

High

IONOCB-4416

Navigation and Empty channel list is displayed, When we remove the favorite channel in Reverses EPG screen

High

IONOCB-4273

Playback shows black screen and surfer details are of catchup content

High

IONOCB-4211

Recent is not invoked on BG/FG Scenario.

High

IONOCB-4203

Focus lost on Guide Grid after performing DCE.

High

IONOCB-4192

when enter in EPG with the reminder for Long press notification, I am not able to navigate in the EPG menu. Impact 2-4 seconds

High

IONOCB-4177

Content name text is cropped in reverse EPG

High

IONOCB-3417

[TVKey] Zoom observed on the video on 2020 models, only fixed by disconnect by the current power

High

IONOCB-4120

Discover Strip list is jumping

High

IONOCB-4037

For Playbackstart we are seeing 2 API calls in charles.

High

IONOCB-3597

IAS down - ION app got struck in loading screen

High

IONOCB-2955

Broadpeak errors not logged in UAV

High

OCB-3851

ION App crash when we launch youtube from Deeplink

High

OCB-3506

Performance degradation on EvoPro for Timeline launch and EPG navigation time in 21.Q4.

High

OCB-1207

Playback starts playing on selecting anywhere in full view playback screen

High

IONOCB-4014

Reminder icon is getting change after doing logout and login.

High

IONOCB-3647

[TVKey] while navigating in media card action items, forward and backward are happening on progress bar

High

IONOCB-3601

ODM down - SEI - Silent failure at boot

High

IONOCB-3911

[iOS] Player Buttons are small and difficult to click sometimes

High

IONOCB-3903

[SEI] Video stay freeze and no message appear once the internet connection is showed

High

IONOCB-3863

[TVKey] Posters don't load in Media Card on first launch

High

IONOCB-3838

Parental Pin Keypad is not launching after pressing up key and focus is shifting backside of the popup

High

IONOCB-3697

Unable to Favorite the channel from episode /watch next/related strips.

High

IONOCB-3440

Event grid cells are blank when devices are kept for long run

High

IONOCB-4422

Episode name is not updated on grid guide.

Medium

IONOCB-4171

EPG Grid cells are not properly aligned with respective channels.

Medium

IONOCB-4462

Non Playable Icon is seen on netflix channel bar in reverse EPG.

Medium

IONOCB-4229

Focus Remains on Username while pressing down key on login screen.

Medium

IONOCB-4216

CHOOSE YOUR OPERATOR screen alignment is not as per UI

Medium

IONOCB-4209

Helper DCE text is truncated in the guide screen in Espanol

Medium

IONOCB-4307

Airplay devices text is not displayed when we enable both AIRPLAY and GOOGLE CAST flags

Medium

IONOCB-4306

DCE popups unexpectedly

Medium

IONOCB-4303

Focus is displayed on Scheduled Recording instead of Saved Menu

Medium

IONOCB-4286

Stuck is seen on episodic strip.

Medium

IONOCB-4165

Blank Poster is coming in the background of the long Press helper text in Guide Screen

Medium

IONOCB-4296

Unable to Select INFO icon in SAVED screen

Medium

IONOCB-4277

Channel list and events shows blank when Guide key pressed from RCU

Medium

IONOCB-4261

Loading icon is seen for see more option in discover screen.

Medium

IONOCB-4251

Focus is coming to DCE after opening and Closing the Filter on Guide Screen

Medium

IONOCB-4076

[Tizen][TV2019] Sometimes default posters are show

Medium

IONOCB-4269

Exit App popup focus lost

Medium

IONOCB-4253

Record iocn is not turning to cancel post setting single NPVR event for recording

Medium

IONOCB-4219

Discover data is not loading for umbrella enabled build

Medium

IONOCB-4180

Settings Icon is not properly aligned with other menu items and order is not proper.

Medium

IONOCB-4448

[TVKey] Blank Poster is displaying instead of start over icon in Timeline

Medium

IONOCB-4433

See more list for all strips is same and not dynamically updating.

Medium

IONOCB-4426

LTCU content is displayed as catch from on-demand screen

Medium

IONOCB-4418

[TVKey] Airplay icon is seen on Player screen

Medium

IONOCB-4205

Unable to delete the digits entered after pressing Four digits in DCE.

Medium

IONOCB-4204

By pressing play key on future event, previous catchup mediacard will open.

Medium

IONOCB-4197

[Tizen] SSO login does not work with Master build on 2019 model

Medium

IONOCB-4148

Parental settings changing to default value after we reboot the box 1st time

Medium

IONOCB-4147

Down key launches timeline instead of focus on start over for first time

Medium

OCB-6849

Auto playback is not happening in Mobile devices

Medium

OCB-2876

Surfer is not dismissed after launch audio options and close

Medium

OCB-1578

Surfer is not getting dismissed when event is start over is done from media card

Medium

IONOCB-2826

Flickering of Surfer is seen when we long press Okay key on RCU

Medium

OCB-3693

Progress bar is not displayed for the events on LIVE screen

Medium

IONOCB-2156

[FireTV/EvoPro] Pause icon is seen on Surfer after pausing and playing another content

Medium

IONOCB-2322

[TV DEVICES] EPG date is changing to TODAY, while we long press up/down key on 1 day previous events on reverse EPG

Medium

OCB-3452

Left/right arrow is not available for record pop up.

Medium

IONOCB-3981

Progress bar not disappearing in full screen playback

Medium

IONOCB-3121

Season Wise sort is not proper for few contents in a recorded series folder

Medium

IONOCB-3735

New UAV additional fields to be added

Medium

IONOCB-3247

Change Channel order HD first

Medium

IONOCB-4315

EPG data is not updating after 6Hrs or on Long run.

Medium

IONOCB-4078

Loading icon is seen on guide screen.

Medium

IONOCB-4239

More blank spaces are observed for all the recording related popups

Low

IONOCB-4215

"Learn More" text is cut on first launch screen.

Low

IONOCB-4271

Future events does not show event poster.

Low

IONOCB-4267

Playback loading icon is slightly seen down in the player

Low

IONOCB-3962

Parental PIN popup is not centered

Low

IONOCB-4323

[UAV]- Adding "what" field to Player Error activity.

Low

IONOCB-4198

[Iphone] in MORE INFO "O " is cropping

Low

IONOCB-3588

Filter option is blank and after pressing down key and OK lead to re rendering issue with filter names

Low

OCB-1511

Design values of image slot sizes seem to be differing in IHS requests.

Low

IONOCB-3593

Guide screen is blank after applying filter and navigating to live screen

Low

IONOCB-3832

Next channel is getting highlighted in timeline instead of current while press Down key,

Low


Version 23.20.130

Click to expand...

Release summary

This ION release, 23.20.130, includes the below features and bug fixes and this is released only for QxC.

New Product Features

The features included as part of this release are

1.User Experience Improvements to display pills on menu item focus, to quickly launch Guide on FireTV devices, on Guide screen and support to display duplicate channels and in Guide screen.

a) Improves end user experience to display pills while navigating through menu items on TV devices. Supports backward compatibility to display Teel Bar. 

b) Allows user to launch EPG (Guide) screen using Menu button on FireTV RCU.

c) Enhances the visibility of filter text, Direct Channel Entry and Filter Icon on all TV devices. Larger channel logos in channel list allows user to locate channels easily on mobile devices.

d) Enable service technicians to disable geo tagging for specific users and validate playback for all the channels. Feature to be enabled on need basis and not recommended for play store. 

List of Known Issues

The following issues are still open (not resolved) in this release, ION-23.20.130.

Key

Summary

Severity

IONOCB-3606

Recording is not set, When we set the recording on first time

Critical

IONOCB-3709

[ODM] After the field upgrade for the 1.36.71 version on  devices, the odm starts to restart by itself

Critical

IONOCB-3950

[Tizen][TV2019] Sometimes playback does not start

Critical

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

IONOCB-3190

App crashes and

lib.so

error seen in Firebase

Critical

IONOCB-3208

Videos are blank and only audio is heard on the HLS stream

Critical

IONOCB-4390

[TVKey] Focus jumping to Explore menu item if we delete any character from search

High

IONOCB-4334

Discover screen is showing No content available after clearing data

High

IONOCB-4233

Parental pin is not asking for series recorded content, when app is in BG/FG

High

IONOCB-3583

Blank Favorites strip is seen in LIVE screen

High

OCB-6919

Focus is in Mediacard action items along with filter options

High

OCB-6925

Navigation is not working in Guide menu

High

IONOCB-3259

App crash is seen in IOS device on reconnecting the internet.

High

IONOCB-2248

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

IONOCB-2108

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

IONOCB-2133

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

IONOCB-2273

Version 1.7.12 is introducing a delay on live stream

High

IONOCB-2319

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

IONOCB-2

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

IONOCB-2614

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

IONOCB-2645

Keyboard is overlapping on every screen from Search screen

High

IONOCB-2599

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

IONOCB-2694

Favourite filter is not displaying in Replay.

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-3137

Google voice search UI showing Blank

High

IONOCB-3000

Favourite Pop-up Is not dismissed on Playback screen when we perform BG/FG Scenario.

High

IONOCB-2599

Able to see extra screen while changing from portrait to landscape.

High

IONOCB-3158

Binge watch doesn't work if a user replays a series

High

IONOCB-3167

[TVKey] EPG Grid is not showing "Program Info unavailable" if we delete the same event in the opconsole

High

IONOCB-3067

Paused time shown in next played recorded content

High

IONOCB-3107

Screen event is reported as "not set" in FIREBASE_SCREEN

High

IONOCB-3178

[TVKey] Unable to invoke Recent/Timeline for parentally locked event

High

IONOCB-3148

Live events are listed in continue watching strip

High

IONOCB-3744

[SNI]SNI'S reach almost the 100% during the ION 1.36.70 upgrade for  devices

High

IONOCB-3643

[SSO] Error message on the login screen should bring more info about the error cause

High

IONOCB-3708

[STB  SmartSpeaker]STB got slow after using voice commands.

High

IONOCB-3657

[TVKey]Trick Modes are not working when launch the app again from home or third party app.

High

IONOCB-3648

Unable to launch recent and timeline after pressing up key from progress bar.

High

IONOCB-3905

Content shows a black screen or go to start over once the user click on RW 10sec button more than 10 times

High

IONOCB-3701

Navigating in DCE, Filter and Live Action Items is causing the change in Event Synopsis of Guide.

High

IONOCB-3834

Request to analyze playback error statistics in production in Box

High

IONOCB-3621

[TVKey]Incorrect PIN pop up appears without asking for PIN When initiating the recording or deleting of a protected event

High

IONOCB-3136

From timeline to reverse EPG, page is not getting change.

High

IONOCB-3992

Focus is getting lost immediately in force update notification after being displayed in the screen

High

IONOCB-4015

Season Number disappears on scrolling up in Media Card

High

IONOCB-3984

[TVKey]Unable to Delete the entered channel number in DCE popup

High

IONOCB-3944

[iOS][CHROMECASTING] After moving few times the timeline moment for a video, the video is blocked

High

IONOCB-4000

EAS-After stand by& wakeup or Home button. once EAS expire channel is not tuning to previously played channel

High

IONOCB-4030

Time is randomly changing in progress bar when the start over content is paused

High

IONOCB-4033

Episodic title is not aligned as expected from the content from LIVE screen

High

IONOCB-3590

Video Freeze when launching and loading the screens timeline and launch guide using left/right key and exit guide

High

IONOCB-3700

Cancel Recording is giving "Title cannot be Recorded."!.

High

IONOCB-4027

No content available message is displayed in GUIDE and Discover screen after Network Disconnect and Reconnect

High

IONOCB-4491

Pressing the down key in the filter page focus moving to the content on the EPG.

Medium

IONOCB-4490

Focus is moving to discover strips from Live Menu

Medium

IONOCB-4475

Secondary text is in upper case on surfer

Medium

IONOCB-4438

Playback is not resumed

Medium

IONOCB-4373

[TVKey] Favorite Status is not updating in Guide Grid

Medium

IONOCB-4231

Deeplinking throws "Problem Occurred - Error Code 7105" for Series Content

Medium

IONOCB-4208

Media card of live event is displayed when we press back key

Medium

IONOCB-4188

Episode title is overlapped

Medium

IONOCB-4184

Favorite option is not working properly

Medium

IONOCB-4477

[TVKey] App is crashing by showing black screen when worked on live and saved screens

Medium

IONOCB-4463

Issue with Discover strips Navigation

Medium

IONOCB-4465

Focus is going to 2nd strip when we try to navigate to last strip in Discover.

Medium

IONOCB-4455

[Tizen]Recent search text is truncated on Recent Search

Medium

IONOCB-4410

[TVKey] Focus lost on mediacard when did record or favorite.

Medium

IONOCB-4332

In-home error is not thrown via DCE

Medium

IONOCB-4292

Unable to do Trick modes/FF/Rewind on Saved content playback.

Medium

IONOCB-4291

IP msg is not seen in the notification center when ION app is in background

Medium

IONOCB-4483

Navigation is stuck on Event transition and pressing okay invokes record pop up

Medium

IONOCB-4393

[TVKey] The focus is blinking and jumping back to discover menu

Medium

IONOCB-4289

[TVKey] Claro Assets are Missing when customized with precendenceExt as Png.

Medium

IONOCB-4280

Images are taking time to load on live screen.

Medium

IONOCB-4325

Catchup is displayed with On Now in Discover Screen

Medium

IONOCB-4293

Lock icon is seen on no rated VOD contents under Recent searches

Medium

IONOCB-4279

Recent posters are not loading

Medium

IONOCB-4260

G/PG rated contents are asking for PIN when the parental rating is set to General

Medium

IONOCB-4248

Content locked message is seen for some seconds for unlocked content.

Medium

IONOCB-4361

[Tizen] webP configuration changes are not working

Medium

IONOCB-4357

Favourite filter text is not proper in saved screen as compared to the older build.

Medium

IONOCB-4423

Focus lost in search screen.

Medium

IONOCB-4402

Brackets are missing around number Number of Episodes

Medium

IONOCB-4392

[TVKey] Video is paused when opened media card from more info icon and press back key

Medium

IONOCB-4375

Date on the recorded content is showing wrong.

Medium

IONOCB-4365

Loading animation is not seen on Channel Zap

Medium

IONOCB-4366

Focus lost on live screen.

Medium

IONOCB-4305

[TVKey] Focus Lost on Guide Screen on Applying Filter.

Medium

IONOCB-4262

Media card data is not loaded, when press play key in series episodic media card

Medium

IONOCB-4252

Time bar gets blank while navigating forward EPG

Medium

IONOCB-4245

After Standby on media, UP Key in the remote is mapped as right/left navigation.

Medium

IONOCB-4479

[Tizen]Press and Hold OK key on Live screen is opening the Media card with Live_EPG_Header as true

Medium

IONOCB-4478

Secondary text is not seen when user changes the language.

Medium

IONOCB-4469

[TVKey] Play Key is not working on "LIVE" Screen

Medium

IONOCB-4457

Overlap is seen on CC

Medium

IONOCB-4450

Stuck while navigating to reverse/forward EPG

Medium

IONOCB-4449

[TIZEN]Playback stop with buffer icon after relaunching the app from background

Medium

IONOCB-4440

Skipback and skip ahead API calls are seen at the same time.

Medium

IONOCB-4389

Loading icon will display in between the video playback.

Medium

IONOCB-4387

[Tizen]Events are missing in the reverse EPG

Medium

IONOCB-4376

In-home error is seen while deleting the recorded content.

Medium

IONOCB-4377

Loading icon is not seen on Playback after bring app from Background

Medium

IONOCB-4284

[TVKey] Long Press OKAY Key is opening the media card on LIVE Screen

Medium

IONOCB-4224

[iPhone ]Screen rotation is happening for the first time

Medium

IONOCB-4201

Right navigation in Menu items is not working after navigating in discover/live

Medium

IONOCB-4016

MORE info option is seen for lesser description.

Medium

IONOCB-4015

Season Number disappears on scrolling up in Media Card

Medium

IONOCB-4003

Google Analytics is by default disabled.

Medium

IONOCB-4290

[TVKey] Pad icon position is not proper when the media card title is too long.

Medium

IONOCB-4304

[TVKey] Focus is jumping to Guide menu on navigating up in the guide filter/Opening and closing DCE or Guide Filter

Medium

IONOCB-4374

EPG grid live indicator not updating.

Medium

IONOCB-4425

[TVKey] Single Down key press is not navigating down from any selected filter option.

Medium

IONOCB-4240

Guide screen is not refreshing post removing channel favorite.

Medium

IONOCB-4218

Focus will be shifting to Guide Grid When Guide Filter/DCE is open.

Medium

IONOCB-4369

[TVKey] Media Card title is overlapping with the Menus on the top

Medium

IONOCB-4446

[TVKey] Guide Screen is Blinking and Going Dim when Applied same filter.

Medium

IONOCB-4466

Navigation keys are not working for first time when Channel is tuned through DCE in Guide

Medium

IONOCB-4470

Focus lost on filter and not able to navigate in guide.

Medium

IONOCB-4210

Discover screen in invoked when we press back key on Guide screen

Medium

IONOCB-4033

Content title is not aligned as expected from the content from LIVE/Explore screen

Medium

IONOCB-3234

Focus is lost on see more contents and Up/Down Navigation is working on Discover screen

Medium

IONOCB-3280

Poster overlaps Title of next event

Medium

IONOCB-3269

Keypad is not launched again on pressing OK key

Medium

OCB-6620

Focus Lost is seen on Saved screen.

Medium

OCB-6619

Tuning to any channel through Google assist, surfer is not disappearing when parental rating is enabled.

Medium

IONOCB-3228

[TVKey] Continuous forward 7004 error will display.

Medium

IONOCB-3300

Scheduled folder is seen without scheduling any future events

Medium

IONOCB-3291

Text overlap on arrow symbol in see more options under discover screen.

Medium

IONOCB-3263

Audio is heard in BG for 2 sec on pressing home button when the event starts to play.

Medium

IONOCB-3301

11800 error is seen instead of "device limitation" error for SSM

Medium

IONOCB-3063

[iPad iOS 16] Last strip in Discover is cut at the bottom of screen

Medium

IONOCB-3068

[FireTV] No results text in explore screen is truncated

Medium

IONOCB-3066

Opening any recorded content folder first focus shows in the filter icon

Medium

IONOCB-3185

Parental PIN pop up is appearing twice

Medium

IONOCB-3188

[Mobile Device] Logo size is inconsistent in login screen

Medium

IONOCB-3177

Keypad is not launching when tried to change the Global pin.

Medium

IONOCB-3059

[FireTV] Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3111

[Mobile Device] Allow and Don't allow notification pop-up is not seen

Medium

IONOCB-3150

No space seen between the text service & account in log In screen.

Medium

IONOCB-3172

"No internet connection" seen after Powering ON iPad

Medium

IONOCB-3169

[TVKEY] Focus is lost on the action items when we perform trick modes on single recorded event

Medium

IONOCB-3078

[iPad iOS 16] Alignment issues with Grid cells in EPG

Medium

IONOCB-3193

Bottom strip is truncated, and name of the event is not seen

Medium

IONOCB-3109

[All Devices] In saved page Live content and currently recording contents are seen under partially watched filter

Medium

IONOCB-3108

[Handheld Devices] Grid cells are misaligned on closing Media card after playback error

Medium

IONOCB-3195

Last row in Replay screen displays wrong message

Medium

IONOCB-3189

[TVKey] Searched text is not proper, i.e. Text is appearing twice

Medium

IONOCB-3200

[Tizen] Video will play in background when keep watching pop up display.

Medium

IONOCB-3232

Focus is lost on the Discover page on Scrolling.

Medium

IONOCB-3059

Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3132

Surfer is not dismissing on start over after unfavoriting the channel

Medium

IONOCB-3124

Surfer is not dismissing for the Google voice search tuned content

Medium

IONOCB-3134

Unable to enter keys for DCE/PIN Popup

Medium

IONOCB-3125

Issues on playing the event from favorite filter

Medium

IONOCB-3141

Live media card will open when we navigate to live event from guide.

Medium

IONOCB-3142

English Audio is seen thrice in Audio output.

Medium

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

IONOCB-2595

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

IONOCB-2615

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

IONOCB-2656

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

IONOCB-2657

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

IONOCB-2613

Posters are overlapping in magazine layout in discover screen

Medium

IONOCB-2598

Focus is lost when we click 3 times back key on version information screen

Medium

IONOCB-2612

Surfer bar is seen only when we click top of screen in learn more video

Medium

IONOCB-2698

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

IONOCB-2010

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

IONOCB-2011

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

IONOCB-1925

Missing Information from Media Card in RAILS

Medium

IONOCB-1957

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

IONOCB-2012

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

IONOCB-1961

[FireTV] Previous content video playback is observed for fraction of second

Medium

IONOCB-1950

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

IONOCB-1773

FireTV: Reverse content selection in Arabic language

Medium

IONOCB-1881

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

IONOCB-1634

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

IONOCB-2037

Focus remains in filter icon once the filter is applied in Guide screen

Medium

IONOCB-2045

[TV] Wrong filter is seen in Searched results

Medium

IONOCB-2041

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

IONOCB-2040

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

IONOCB-1989

Sorting issue in browse by catalogue

Medium

IONOCB-2296

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

OCB-6624

[TVKey] BWD transition is not working in playback screen for LIVE content

Medium

OCB-6617

[Tizen][2022 Model] Numeric Keypad is not getting shown while accessing DCE option in GUIDE

Medium

IONOCB-3530

Guard Time is not working on Live screen

Medium

IONOCB-3564

[Chromecast] Parentally locked content continues to playback in cast device

Medium

IONOCB-3524

Discover gets stuck while navigating in live screen.

Medium

OCB-6920

Media card opens instead of DCE option focus when user press and hold OK key before the focus comes on grid event

Medium

OCB-6918

Focus is displayed sometimes in filter and sometimes in grid events

Medium

OCB-6921

Grid navigation is active when the focus is in filter options

Medium

IONOCB-3563

Progress bar is not updating to SO for some seconds when we click SO from mediacard.

Medium

IONOCB-3337

Focus moves to Discover instead of SEE MORE

Medium

IONOCB-3572

Default channel shows Not Subscribed on launch

Medium

IONOCB-3575

Blank overlay with Loading icon is seen

Medium

IONOCB-3574

Focus is incorrect on pressing BACK key in REPG

Medium

IONOCB-3582

Focus is not consistent on filter.

Medium

OCB-6917

Focus goes to OnNow icon in Guide after open and exit the mediacard

Medium

IONOCB-3525

While navigating in filters live playback happens.

Medium

IONOCB-3532

Ion logo is overlapping with content tile when "HORIZONTAL_BOTTOM_NAV" flag is true

Medium

IONOCB-3585

Customer logo will blink when we reboot the box.

Medium

IONOCB-3594

App gets stuck and unable to zap channel after removing power cable

Medium

IONOCB-3723

[TVKey] Poster Stuck is Seen When change the audio after pausing the video.

Medium

IONOCB-3628

Navigation is stuck on long press left or right key on guide grid.

Medium

IONOCB-3618

[TVKey] Control switched to Live Playback when scheduling/cancelling recording from Fullscreen recorded playback

Medium

IONOCB-3660

[TVKey] Only 2 Channels timeline is seen when pressing CH list key on Explore screen

Medium

IONOCB-3636

[TVKey] Unable to open the media card of "Program info Unavailable" Event from guide grid.

Medium

IONOCB-3702

Focus Moving to Live Screen Filter after favoriting any channel from the events.

Medium

IONOCB-3704

Event is going 10 Sec back and playing when we pause and play any live content.

Medium

IONOCB-3656

Pin popup alignment is not proper when user try to delete the protected recorded content

Medium

IONOCB-3446

[TVKey] Channel logo is not loaded for the first time in guide

Medium

IONOCB-3665

[TVKey] Current tuned channel and the focus is not on the top

Medium

IONOCB-3828

It is not possible to FF recording until the end of the event

Medium

IONOCB-3934

ION is reporting the ChannelId as eventId to UAV on playback metrics

Medium

IONOCB-4003

Google Analytics is by default disabled.

Medium

IONOCB-4016

MORE info option is seen for lesser description.

Medium

IONOCB-3773

The brightness of all screens is not unique.

Medium

IONOCB-3980

Android Phone - progress bar indicator (bubble) is not visible at the beginning

Medium

IONOCB-3997

Blank DCE popup is seen after EAS trigger is completed

Medium

IONOCB-3699

Cancelled Event is not removed from recording strip in discover screen

Medium

IONOCB-3982

Proper error should be shown to the user for initiating ALL_NEW_EPISODES

Medium

IONOCB-3652

[TVKey] Unsubscribed tag is not showing in guide

Medium

IONOCB-4038

Playback matrix is not displaying for 2nd time Charles close and open.

Medium

IONOCB-4070

Getting unwatched episode after applying partially watched filter on Saved screen

Medium

IONOCB-4043

REPLAY EVENT label is shown incorrectly.

Medium

IONOCB-4072

Focus lost on Guide screen

Medium

IONOCB-4282

ScreenView and action are not updating in Firebase Analytics.

Low

IONOCB-4493

ADM down - SEI - Parental pin unavailability error is not seen

Low

IONOCB-3523

App is stuck in Claro Tv logo after using the application sometime while navigating in the app

Low

OCB-6626

Letter "s" is not highlighted under TV networks to select the TV Channels using Alphabets

Low

OCB-6623

Live Badge is displaying even "showLiveBadge" flag is false

Low

OCB-6627

Volume Icon is not showing as "Muted" when the volume is set to zero using volume button in the device

Low

IONOCB-3302

Focus moves Left Instead of RIGHT on menu

Low

IONOCB-3138

Focus is seen on Guide when dismisses the DCE keypad.

Low

IONOCB-2203

SocuBuffer parameter stop work correctly

Low

IONOCB-2611

All locked channel is getting unlocked after entering the PIN

Low

IONOCB-3170

[Arabic] More Space is seen on the arrangement of Action bar items in Media card Page.

Low

IONOCB-3080

[iPad iOS 16] Video plays from start of the event on RW 10sec

Low

IONOCB-3698

Event names in Recordings See more Strip are coming as "Program Info Unavailable"

Low

IONOCB-3974

Live badge is shown for catch up event in Discover screen

Low

IONOCB-3659

Posters are not loading for series contents in explore and saved screen.

Low

IONOCB-4017

Media card options are not Right aligned in Arabic

Low

IONOCB-4025

RECENTS are not launched on pressing LEFT key in Arabic

Low

IONOCB-4062

Progress bar not disappearing after opening player control

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

Severity

IONOCB-4596

Some channels playback we are getting 3003 error for both live & catchUp events

Critical

IONOCB-4597

After back from the standby, the playback doesn't start or take to much time

Critical

IONOCB-4519

[RAILS] First item on main rail, need to show the live event from the 1007 channel, but sometimes shows live content from the 1001

High

IONOCB-4536

VOD Series doesn't appear as folder in VOD Section for FTV

High

IONOCB-4501

Some STCU contents are shown in VOD ION App section

High

IONOCB-4599

"There is no internet connection " message is not appearing in some scenarios that we really don't have internet

High

IONOCB-4591

[FireTV] Password is shown on Login screen.

High

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

Key

Summary

Severity

IONOCB-3910

Unable to see customer's screen, or some visibility via the portal as to where the customer's cursor is

Critical

IONOCB-4543

Not able to Navigate to Live screen

Critical

OCB-4024

Playing same content from episode strip(Play Key) shows the event as unsubscribed, but same when accessed by clicking OK key opens subscribed media card

High

IONOCB-4522

Teel bar is overlap with episode and Related text in mediacard

High

IONOCB-4520

Font size of Menu item is increased during navigation

High

IONOCB-4524

Guide screen is refreshing to first channel once loading icon comes while scrolling the list

High

IONOCB-4496

Logos are missing for few channels in QXC lab

High

OCB-3034

Discover page is launched when we go back from second level settings (Parental control to General setting)

High

OCB-1636

UI Blink issue is observed.

High

IONOCB-3753

nPVR "Temporarily Unavailable" Text due to channel De-Dupe

High

IONOCB-4523

Menu scroll is happening.

High

IONOCB-4499

Episodic strip gets stuck

High

IONOCB-4539

Focus lost on guide after event transition.

High

IONOCB-4575

Focus is jumping to different channel on guide.

High

OCB-2883

Scheduling recording for single event says "No info available" in Saved

Medium

IONOCB-4464

Event title is truncated on Discover Strips

Medium

OCB-3685

Parental Pin pop up is not seen for first time in first launch screen for other languages and Pin entry is not displayed

Medium

OCB-4301

Menu navigation is not working

Medium

IONOCB-4564

Focus lost while navigating menu

Medium

IONOCB-4286

Episodic strip gets stuck.

Medium

IONOCB-4487

Empty EPG is displayed, When press CH+/- in future date event in guide screen

Medium

IONOCB-4529

Focus lost on removing the filter.

Medium

IONOCB-4534

Filter is not working with consistent behaviour

Medium

IONOCB-2238

PIN Popup is not clear in Dark Mode

Medium

IONOCB-4435

HTTP Error 3003 is thrown

Medium

OCB-6736

When we navigate down from Magazine strip to down, the focus is on second content instead of first content

Low

IONOCB-4338

Default channel is not displaying after removing the filter

Low

IONOCB-4067

[TIZEN] No Channels popup displays in Guide for filter

Low

OCB-2896

Terms and conditions text is overlapped by "View android Settings"

Low


Version 23.20.050

Click to expand...

Release summary

This ION release, 23.20.050, includes the below features and bug fixes and this is released only for CLC

New Product Features

The features included as part of this release are

  1. Support for Amazon certification launch points inline with Netflix certification for launcher devices (SEI). The following are supported now. a) Show a rail of apps in discover screen which are configurable from OpCon Rails Builder ( apps are supposed to be pre-loaded in the device) b) Have same launch points for prime integration as for Netflix (Mini-guide, guide and Rails ) c) The Amazon Prime logo artwork should be required for Claro d) Configuration for disabling the Netflix support in rails which is used from config on the app side to OpCon support e) Primary and Secondary text of the app slot should be configurable from the Opconsole config of rails. 

  2. Direct Channel Entry feature goes to the nearest upper channel

List of Known Issues

The following issues are still open (not resolved) in this release, ION-23.20.050

Key

Summary

Severity

IONOCB-3606

Recording is not set, When we set the recording on first time

Critical

IONOCB-3709

[ODM] After the field upgrade for the 1.36.71 version on  devices, the odm starts to restart by itself

Critical

IONOCB-3950

[Tizen][TV2019] Sometimes playback does not start

Critical

OCB-4758

Black screen is displayed on the playback on tilt of mobile screen

Critical

IONOCB-3190

App crashes and

lib.so

error seen in Firebase

Critical

IONOCB-3208

Videos are blank and only audio is heard on the HLS stream

Critical

IONOCB-4390

[TVKey] Focus jumping to Explore menu item if we delete any character from search

High

IONOCB-4334

Discover screen is showing No content available after clearing data

High

IONOCB-4233

Parental pin is not asking for series recorded content, when app is in BG/FG

High

IONOCB-3583

Blank Favorites strip is seen in LIVE screen

High

OCB-6919

Focus is in Mediacard action items along with filter options

High

OCB-6925

Navigation is not working in Guide menu

High

IONOCB-3259

App crash is seen in IOS device on reconnecting the internet.

High

IONOCB-2248

[TV Devices] Focus is lost in SAVED list, on deleting the last recording in Series folder

High

IONOCB-2108

Touch sensitivity of record button is very low while switching from one episode to all episodes

High

IONOCB-2133

Scrolling up in guide screen shows "loading" icon frequently which takes more time for user to select desired event

High

IONOCB-2273

Version 1.7.12 is introducing a delay on live stream

High

IONOCB-2319

Event titles are not displayed in See More option for "MIS GRABACIONES" strip in Discover

High

IONOCB-2

123

[All Devices] Live filter in search does not show any result when searched with "College"

High

IONOCB-2614

Surfer flicker is seen for "No Information available" channels in full screen video playback

High

IONOCB-2645

Keyboard is overlapping on every screen from Search screen

High

IONOCB-2599

[IOS-PHONE] Able to see extra screen while changing from portrait to landscape.

High

IONOCB-2694

Favourite filter is not displaying in Replay.

High

OCB-5200

Event transition is not happening after the current live event is completed

High

IONOCB-3137

Google voice search UI showing Blank

High

IONOCB-3000

Favourite Pop-up Is not dismissed on Playback screen when we perform BG/FG Scenario.

High

IONOCB-2599

Able to see extra screen while changing from portrait to landscape.

High

IONOCB-3158

Binge watch doesn't work if a user replays a series

High

IONOCB-3167

[TVKey] EPG Grid is not showing "Program Info unavailable" if we delete the same event in the opconsole

High

IONOCB-3067

Paused time shown in next played recorded content

High

IONOCB-3107

Screen event is reported as "not set" in FIREBASE_SCREEN

High

IONOCB-3178

[TVKey] Unable to invoke Recent/Timeline for parentally locked event

High

IONOCB-3148

Live events are listed in continue watching strip

High

IONOCB-3744

[SNI]SNI'S reach almost the 100% during the ION 1.36.70 upgrade for  devices

High

IONOCB-3643

[SSO] Error message on the login screen should bring more info about the error cause

High

IONOCB-3708

[STB  SmartSpeaker]STB got slow after using voice commands.

High

IONOCB-3657

[TVKey]Trick Modes are not working when launch the app again from home or third party app.

High

IONOCB-3648

Unable to launch recent and timeline after pressing up key from progress bar.

High

IONOCB-3905

Content shows a black screen or go to start over once the user click on RW 10sec button more than 10 times

High

IONOCB-3701

Navigating in DCE, Filter and Live Action Items is causing the change in Event Synopsis of Guide.

High

IONOCB-3834

Request to analyze playback error statistics in production in Box

High

IONOCB-3621

[TVKey]Incorrect PIN pop up appears without asking for PIN When initiating the recording or deleting of a protected event

High

IONOCB-3136

From timeline to reverse EPG, page is not getting change.

High

IONOCB-3992

Focus is getting lost immediately in force update notification after being displayed in the screen

High

IONOCB-4015

Season Number disappears on scrolling up in Media Card

High

IONOCB-3984

[TVKey]Unable to Delete the entered channel number in DCE popup

High

IONOCB-3944

[iOS][CHROMECASTING] After moving few times the timeline moment for a video, the video is blocked

High

IONOCB-4000

EAS-After stand by& wakeup or Home button. once EAS expire channel is not tuning to previously played channel

High

IONOCB-4030

Time is randomly changing in progress bar when the start over content is paused

High

IONOCB-4033

Episodic title is not aligned as expected from the content from LIVE screen

High

IONOCB-3590

Video Freeze when launching and loading the screens timeline and launch guide using left/right key and exit guide

High

IONOCB-3700

Cancel Recording is giving "Title cannot be Recorded."!.

High

IONOCB-4027

No content available message is displayed in GUIDE and Discover screen after Network Disconnect and Reconnect

High

IONOCB-4491

Pressing the down key in the filter page focus moving to the content on the EPG.

Medium

IONOCB-4490

Focus is moving to discover strips from Live Menu

Medium

IONOCB-4475

Secondary text is in upper case on surfer

Medium

IONOCB-4438

Playback is not resumed

Medium

IONOCB-4373

[TVKey] Favorite Status is not updating in Guide Grid

Medium

IONOCB-4231

Deeplinking throws "Problem Occurred - Error Code 7105" for Series Content

Medium

IONOCB-4208

Media card of live event is displayed when we press back key

Medium

IONOCB-4188

Episode title is overlapped

Medium

IONOCB-4184

Favorite option is not working properly

Medium

IONOCB-4477

[TVKey] App is crashing by showing black screen when worked on live and saved screens

Medium

IONOCB-4463

Issue with Discover strips Navigation

Medium

IONOCB-4465

Focus is going to 2nd strip when we try to navigate to last strip in Discover.

Medium

IONOCB-4455

[Tizen]Recent search text is truncated on Recent Search

Medium

IONOCB-4410

[TVKey] Focus lost on mediacard when did record or favorite.

Medium

IONOCB-4332

In-home error is not thrown via DCE

Medium

IONOCB-4292

Unable to do Trick modes/FF/Rewind on Saved content playback.

Medium

IONOCB-4291

IP msg is not seen in the notification center when ION app is in background

Medium

IONOCB-4483

Navigation is stuck on Event transition and pressing okay invokes record pop up

Medium

IONOCB-4393

[TVKey] The focus is blinking and jumping back to discover menu

Medium

IONOCB-4289

[TVKey] Claro Assets are Missing when customized with precendenceExt as Png.

Medium

IONOCB-4280

Images are taking time to load on live screen.

Medium

IONOCB-4325

Catchup is displayed with On Now in Discover Screen

Medium

IONOCB-4293

Lock icon is seen on no rated VOD contents under Recent searches

Medium

IONOCB-4279

Recent posters are not loading

Medium

IONOCB-4260

G/PG rated contents are asking for PIN when the parental rating is set to General

Medium

IONOCB-4248

Content locked message is seen for some seconds for unlocked content.

Medium

IONOCB-4361

[Tizen] webP configuration changes are not working

Medium

IONOCB-4357

Favourite filter text is not proper in saved screen as compared to the older build.

Medium

IONOCB-4423

Focus lost in search screen.

Medium

IONOCB-4402

Brackets are missing around number Number of Episodes

Medium

IONOCB-4392

[TVKey] Video is paused when opened media card from more info icon and press back key

Medium

IONOCB-4375

Date on the recorded content is showing wrong.

Medium

IONOCB-4365

Loading animation is not seen on Channel Zap

Medium

IONOCB-4366

Focus lost on live screen.

Medium

IONOCB-4305

[TVKey] Focus Lost on Guide Screen on Applying Filter.

Medium

IONOCB-4262

Media card data is not loaded, when press play key in series episodic media card

Medium

IONOCB-4252

Time bar gets blank while navigating forward EPG

Medium

IONOCB-4245

After Standby on media, UP Key in the remote is mapped as right/left navigation.

Medium

IONOCB-4479

[Tizen]Press and Hold OK key on Live screen is opening the Media card with Live_EPG_Header as true

Medium

IONOCB-4478

Secondary text is not seen when user changes the language.

Medium

IONOCB-4469

[TVKey] Play Key is not working on "LIVE" Screen

Medium

IONOCB-4457

Overlap is seen on CC

Medium

IONOCB-4450

Stuck while navigating to reverse/forward EPG

Medium

IONOCB-4449

[TIZEN]Playback stop with buffer icon after relaunching the app from background

Medium

IONOCB-4440

Skipback and skip ahead API calls are seen at the same time.

Medium

IONOCB-4389

Loading icon will display in between the video playback.

Medium

IONOCB-4387

[Tizen]Events are missing in the reverse EPG

Medium

IONOCB-4376

In-home error is seen while deleting the recorded content.

Medium

IONOCB-4377

Loading icon is not seen on Playback after bring app from Background

Medium

IONOCB-4284

[TVKey] Long Press OKAY Key is opening the media card on LIVE Screen

Medium

IONOCB-4224

[iPhone ]Screen rotation is happening for the first time

Medium

IONOCB-4201

Right navigation in Menu items is not working after navigating in discover/live

Medium

IONOCB-4016

MORE info option is seen for lesser description.

Medium

IONOCB-4015

Season Number disappears on scrolling up in Media Card

Medium

IONOCB-4003

Google Analytics is by default disabled.

Medium

IONOCB-4290

[TVKey] Pad icon position is not proper when the media card title is too long.

Medium

IONOCB-4304

[TVKey] Focus is jumping to Guide menu on navigating up in the guide filter/Opening and closing DCE or Guide Filter

Medium

IONOCB-4374

EPG grid live indicator not updating.

Medium

IONOCB-4425

[TVKey] Single Down key press is not navigating down from any selected filter option.

Medium

IONOCB-4240

Guide screen is not refreshing post removing channel favorite.

Medium

IONOCB-4218

Focus will be shifting to Guide Grid When Guide Filter/DCE is open.

Medium

IONOCB-4369

[TVKey] Media Card title is overlapping with the Menus on the top

Medium

IONOCB-4446

[TVKey] Guide Screen is Blinking and Going Dim when Applied same filter.

Medium

IONOCB-4466

Navigation keys are not working for first time when Channel is tuned through DCE in Guide

Medium

IONOCB-4470

Focus lost on filter and not able to navigate in guide.

Medium

IONOCB-4210

Discover screen in invoked when we press back key on Guide screen

Medium

IONOCB-4033

Content title is not aligned as expected from the content from LIVE/Explore screen

Medium

IONOCB-3234

Focus is lost on see more contents and Up/Down Navigation is working on Discover screen

Medium

IONOCB-3280

Poster overlaps Title of next event

Medium

IONOCB-3269

Keypad is not launched again on pressing OK key

Medium

OCB-6620

Focus Lost is seen on Saved screen.

Medium

OCB-6619

Tuning to any channel through Google assist, surfer is not disappearing when parental rating is enabled.

Medium

IONOCB-3228

[TVKey] Continuous forward 7004 error will display.

Medium

IONOCB-3300

Scheduled folder is seen without scheduling any future events

Medium

IONOCB-3291

Text overlap on arrow symbol in see more options under discover screen.

Medium

IONOCB-3263

Audio is heard in BG for 2 sec on pressing home button when the event starts to play.

Medium

IONOCB-3301

11800 error is seen instead of "device limitation" error for SSM

Medium

IONOCB-3063

[iPad iOS 16] Last strip in Discover is cut at the bottom of screen

Medium

IONOCB-3068

[FireTV] No results text in explore screen is truncated

Medium

IONOCB-3066

Opening any recorded content folder first focus shows in the filter icon

Medium

IONOCB-3185

Parental PIN pop up is appearing twice

Medium

IONOCB-3188

[Mobile Device] Logo size is inconsistent in login screen

Medium

IONOCB-3177

Keypad is not launching when tried to change the Global pin.

Medium

IONOCB-3059

[FireTV] Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3111

[Mobile Device] Allow and Don't allow notification pop-up is not seen

Medium

IONOCB-3150

No space seen between the text service & account in log In screen.

Medium

IONOCB-3172

"No internet connection" seen after Powering ON iPad

Medium

IONOCB-3169

[TVKEY] Focus is lost on the action items when we perform trick modes on single recorded event

Medium

IONOCB-3078

[iPad iOS 16] Alignment issues with Grid cells in EPG

Medium

IONOCB-3193

Bottom strip is truncated, and name of the event is not seen

Medium

IONOCB-3109

[All Devices] In saved page Live content and currently recording contents are seen under partially watched filter

Medium

IONOCB-3108

[Handheld Devices] Grid cells are misaligned on closing Media card after playback error

Medium

IONOCB-3195

Last row in Replay screen displays wrong message

Medium

IONOCB-3189

[TVKey] Searched text is not proper, i.e. Text is appearing twice

Medium

IONOCB-3200

[Tizen] Video will play in background when keep watching pop up display.

Medium

IONOCB-3232

Focus is lost on the Discover page on Scrolling.

Medium

IONOCB-3059

Favourite filter is not removed, but it shows all events under the filter

Medium

IONOCB-3132

Surfer is not dismissing on start over after unfavoriting the channel

Medium

IONOCB-3124

Surfer is not dismissing for the Google voice search tuned content

Medium

IONOCB-3134

Unable to enter keys for DCE/PIN Popup

Medium

IONOCB-3125

Issues on playing the event from favorite filter

Medium

IONOCB-3141

Live media card will open when we navigate to live event from guide.

Medium

IONOCB-3142

English Audio is seen thrice in Audio output.

Medium

IONOCB-2962

Login Screen Layout is improper when we pinch in iPad Keypad

Medium

IONOCB-2595

Device ID logged by ION in Activity does not resolve to Devices table in DWH

Medium

IONOCB-2615

After cancelling the series recordings, trying to re-record the events again getting pop-up with cancel recording

Medium

IONOCB-2656

Audio is heard on HOME screen while WiFi disconnect/reconnect scenarios

Medium

IONOCB-2657

[iPad] ION app takes around 30-50 seconds to show internet error message after disconnecting WiFi in iPad

Medium

IONOCB-2613

Posters are overlapping in magazine layout in discover screen

Medium

IONOCB-2598

Focus is lost when we click 3 times back key on version information screen

Medium

IONOCB-2612

Surfer bar is seen only when we click top of screen in learn more video

Medium

IONOCB-2698

App is playing same contents when we press play key on remote on different strips in Discover screen

Medium

IONOCB-2010

[iPhone] OK/CANCEL option in date picker is seen below the screen

Medium

IONOCB-2011

Unable to unprotect the recorded content when PIN is not set in the account level

Medium

IONOCB-1925

Missing Information from Media Card in RAILS

Medium

IONOCB-1957

Metadata information for a Catch Up series content in CW strip is incorrect

Medium

IONOCB-2012

In Rails strip title in Arabic is displayed on left side instead of right side

Medium

IONOCB-1961

[FireTV] Previous content video playback is observed for fraction of second

Medium

IONOCB-1950

When zapping back to same channel once current even finishes, Live Play Icon appears

Medium

IONOCB-1773

FireTV: Reverse content selection in Arabic language

Medium

IONOCB-1881

[GOOGLE ANALYTICS] "Not Set" criteria is found in view_event and select_content under Events

Medium

IONOCB-1634

[ION] - Video app – all playback goes to the same “rabbit” content

Medium

IONOCB-2037

Focus remains in filter icon once the filter is applied in Guide screen

Medium

IONOCB-2045

[TV] Wrong filter is seen in Searched results

Medium

IONOCB-2041

[Android Mobile] Wrong media card is launched on selecting catchup events from 2345 channel

Medium

IONOCB-2040

[All Devices] Unable to tune to a channel with no events once Error -1004 is encountered

Medium

IONOCB-1989

Sorting issue in browse by catalogue

Medium

IONOCB-2296

On Android Mobile 1.7.20 app, scrolling down in GUIDE is very slow

Medium

OCB-6624

[TVKey] BWD transition is not working in playback screen for LIVE content

Medium

OCB-6617

[Tizen][2022 Model] Numeric Keypad is not getting shown while accessing DCE option in GUIDE

Medium

IONOCB-3530

Guard Time is not working on Live screen

Medium

IONOCB-3564

[Chromecast] Parentally locked content continues to playback in cast device

Medium

IONOCB-3524

Discover gets stuck while navigating in live screen.

Medium

OCB-6920

Media card opens instead of DCE option focus when user press and hold OK key before the focus comes on grid event

Medium

OCB-6918

Focus is displayed sometimes in filter and sometimes in grid events

Medium

OCB-6921

Grid navigation is active when the focus is in filter options

Medium

IONOCB-3563

Progress bar is not updating to SO for some seconds when we click SO from mediacard.

Medium

IONOCB-3337

Focus moves to Discover instead of SEE MORE

Medium

IONOCB-3572

Default channel shows Not Subscribed on launch

Medium

IONOCB-3575

Blank overlay with Loading icon is seen

Medium

IONOCB-3574

Focus is incorrect on pressing BACK key in REPG

Medium

IONOCB-3582

Focus is not consistent on filter.

Medium

OCB-6917

Focus goes to OnNow icon in Guide after open and exit the mediacard

Medium

IONOCB-3525

While navigating in filters live playback happens.

Medium

IONOCB-3532

Ion logo is overlapping with content tile when "HORIZONTAL_BOTTOM_NAV" flag is true

Medium

IONOCB-3585

Customer logo will blink when we reboot the box.

Medium

IONOCB-3594

App gets stuck and unable to zap channel after removing power cable

Medium

IONOCB-3723

[TVKey] Poster Stuck is Seen When change the audio after pausing the video.

Medium

IONOCB-3628

Navigation is stuck on long press left or right key on guide grid.

Medium

IONOCB-3618

[TVKey] Control switched to Live Playback when scheduling/cancelling recording from Fullscreen recorded playback

Medium

IONOCB-3660

[TVKey] Only 2 Channels timeline is seen when pressing CH list key on Explore screen

Medium

IONOCB-3636

[TVKey] Unable to open the media card of "Program info Unavailable" Event from guide grid.

Medium

IONOCB-3702

Focus Moving to Live Screen Filter after favoriting any channel from the events.

Medium

IONOCB-3704

Event is going 10 Sec back and playing when we pause and play any live content.

Medium

IONOCB-3656

Pin popup alignment is not proper when user try to delete the protected recorded content

Medium

IONOCB-3446

[TVKey] Channel logo is not loaded for the first time in guide

Medium

IONOCB-3665

[TVKey] Current tuned channel and the focus is not on the top

Medium

IONOCB-3828

It is not possible to FF recording until the end of the event

Medium

IONOCB-3934

ION is reporting the ChannelId as eventId to UAV on playback metrics

Medium

IONOCB-4003

Google Analytics is by default disabled.

Medium

IONOCB-4016

MORE info option is seen for lesser description.

Medium

IONOCB-3773

The brightness of all screens is not unique.

Medium

IONOCB-3980

Android Phone - progress bar indicator (bubble) is not visible at the beginning

Medium

IONOCB-3997

Blank DCE popup is seen after EAS trigger is completed

Medium

IONOCB-3699

Cancelled Event is not removed from recording strip in discover screen

Medium

IONOCB-3982

Proper error should be shown to the user for initiating ALL_NEW_EPISODES

Medium

IONOCB-3652

[TVKey] Unsubscribed tag is not showing in guide

Medium

IONOCB-4038

Playback matrix is not displaying for 2nd time Charles close and open.

Medium

IONOCB-4070

Getting unwatched episode after applying partially watched filter on Saved screen

Medium

IONOCB-4043

REPLAY EVENT label is shown incorrectly.

Medium

IONOCB-4072

Focus lost on Guide screen

Medium

IONOCB-4282

ScreenView and action are not updating in Firebase Analytics.

Low

IONOCB-4493

ADM down - SEI - Parental pin unavailability error is not seen

Low

IONOCB-3523

App is stuck in Claro Tv logo after using the application sometime while navigating in the app

Low

OCB-6626

Letter "s" is not highlighted under TV networks to select the TV Channels using Alphabets

Low

OCB-6623

Live Badge is displaying even "showLiveBadge" flag is false

Low

OCB-6627

Volume Icon is not showing as "Muted" when the volume is set to zero using volume button in the device

Low

IONOCB-3302

Focus moves Left Instead of RIGHT on menu

Low

IONOCB-3138

Focus is seen on Guide when dismisses the DCE keypad.

Low

IONOCB-2203

SocuBuffer parameter stop work correctly

Low

IONOCB-2611

All locked channel is getting unlocked after entering the PIN

Low

IONOCB-3170

[Arabic] More Space is seen on the arrangement of Action bar items in Media card Page.

Low

IONOCB-3080

[iPad iOS 16] Video plays from start of the event on RW 10sec

Low

IONOCB-3698

Event names in Recordings See more Strip are coming as "Program Info Unavailable"

Low

IONOCB-3974

Live badge is shown for catch up event in Discover screen

Low

IONOCB-3659

Posters are not loading for series contents in explore and saved screen.

Low

IONOCB-4017

Media card options are not Right aligned in Arabic

Low

IONOCB-4025

RECENTS are not launched on pressing LEFT key in Arabic

Low

IONOCB-4062

Progress bar not disappearing after opening player control

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

Severity

IONOCB-4597

After back from the standby, the playback doesn't start or take to much time

Critical

IONOCB-4519

[RAILS] First item on main rail, need to show the live event from the 1007 channel, but sometimes shows live content from the 1001

High

IONOCB-4599

"There is no internet connection " message is not appearing in some scenarios that we really don't have internet

High

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

Key

Summary

Severity

IONOCB-4597

After back from the standby, the playback doesn't start or take to much time

Critical

IONOCB-4550

Video is frozen after back from standby

Critical

IONOCB-4484

Third parties on rails should be configurable independently from third parties channels in the EPG

High

IONOCB-4322

[ALL PLATFORMS][DCE] Nearest Channel feature should go always to the nearest upper channel

High

IONOCB-3328

Secondary text "Catch up" is seen for future events and 3rd party OTT apps in Discover screen.

High

IONOCB-4600

Amazon Prime app not launching from Timeline , When user not provide the IID value in the platformconfig

High


Version 23.33.110

Click to expand...

Release Summary

ION Q2 release, 23.33.110, includes the following features and bug fixes. This release is targeted for CLC and Chopin.

New Product Features

The features included as part of this release are

  1. Simplified Recording Screen

a. UEX improvements to simplify scheduling and managing Single and Series recording 
b. Added the options to schedule and manage "All new episodes " within new UEX improvement workflow 
c. Supports confirmation popups for cancellation and deletion of recording
d. Simplified Cancellation of ongoing series of recording - Only cancel series of recording is allowed now.

2. New UEX Improvements 

a. Replay screen can be configured to go directly to the list of channels

b. Search Keyboard can now be configured to show on text box entry or not

c. Introduce Pinch to Zoom on mobile devices who’s screens are not 16:9

3. Support for iOS 17 ( iPhone / iPad )

4. Support for Android 13 ( Mobile / Tablet ) - Allow upload of Android apps that work with Android 13 ( Target API Level 33 )

5. Support for thumbnails in DASH streams - Show thumbnails in the user interface to assist the user when a trick play FF, RW has been performed. Thumbnails must be provided in the DASH-IF specification.

6. Dynamically enable performance logging

7. Deeplinking to 3rd party applications for Mobile devices

Backward Compatibility Consideration 


ION version

OPF version

Results

Comments

23.33.110

22Q4 OPF

Pass


23.33.110

23Q1 OPF

Pass



List of Known Issues

The following issues are still open (not resolved) in this release, ION-23.33.110

Key

Summary

Severity

IONOCB-2936

[Tizen]Playback screen shifts up when parental pop-up keypad is launched.

High

IONOCB-4320

[Long Run]Guide page is not updated and Timeline showing "Program Info Unavailable"

High

IONOCB-4203

Focus lost on Guide Grid after performing DCE.

High

IONOCB-3974

Live badge is shown for catch up event in Discover screen

High

IONOCB-4152

6001 setup error is seen while doing FF for saved content

High

IONOCB-3838

Parental Pin Keypad is not launching after pressing up key and focus is shifting backside of the popup

High

IONOCB-3088

[TVKey][Tizen] Focus is stuck on single EPG screen.

High

OCB-6620

Focus Lost is seen on Saved screen.

High

IONOCB-2619

[TV] Navigation is slow & Focus lost observed in replay second level screen

High

IONOCB-4741

[Web] Delete/Protect icon is not displayed for recorded content when launched from guide

High

IONOCB-4941

Focus is moving to action item instead of content in Episodic media card

Medium

IONOCB-4920

[TIZEN] Blank Screen observed when user attempt to play a parental locked channel from WATCH NEXT strip

Medium

IONOCB-4917

App went to loading state on reconnecting to the internet in the unprotect PIN popup.

Medium

IONOCB-4914

Bookmark is not properly updating in Catchup event media card on TV Devices.

Medium

IONOCB-4911

Event Name Got truncated when we do fast navigation on saved screen.

Medium

IONOCB-4874

Search text bar jump observed in EXPLORE screen

Medium

IONOCB-4860

Focus stuck in Login Page.

Medium

IONOCB-4859

Media card of live event is displayed when we press okay key

Medium

IONOCB-4862

Focus is going to the initial position when we press down key in the explore screen.

Medium

IONOCB-4818

[TVKEY]Pressing Back Key from Audio Options is launching Media card of the event.

Medium

IONOCB-4814

Ingested Events position in the Grid Guide is not according to event start time.

Medium

IONOCB-4813

[WEB] Guide and Saved screens are not resetting on navigating to different screens.

Medium

IONOCB-4744

From timeline guide is launching.

Medium

IONOCB-4778

Focus Lost in Recording popup when user navigates quickly

Medium

IONOCB-4560

Favorite icon focus returns to Start Over icon

Medium

IONOCB-4420

Rails View event is not triggered when user exists from rails screen

Medium

IONOCB-4366

Focus lost & Blank screen for some seconds seen on live screen.

Medium

IONOCB-2812

Favorite/Unfavorite Channel Not Reflecting in Different Devices

Medium

IONOCB-2749

[TVKEY]"No Channels'' will display on guide screen when we select Favorites in filter

Medium

IONOCB-2598

Focus is lost when we Click 3 times Back Key on Version information Screen

Medium

IONOCB-4953

On BG/FG in Binge watching popup the same episode is playing from the beginning.

Medium

IONOCB-4949

No Focus on Surfer when clicked okay on keep watching popup

Medium

IONOCB-4948

[Long run] Playback stuck is observed when STB kept in standby for Overnight

Medium

IONOCB-4922

Padlock icon is seen in Header(miniguide) Even after Playback.

Medium

IONOCB-4899

After disconnect & connection of internet Recording popup is not closed

Medium

IONOCB-4873

Highlight is seen on both search text panel as well as RECENT Search result

Medium

IONOCB-4765

[Web] Posters are disappearing on reloading the page.

Medium

IONOCB-4734

Playback Pause icon & Live tag is changing its size when focus moves to action icons

Medium

IONOCB-4915

Force update popup is not appearing after sign-out and sign-in

Medium

IONOCB-4912

Focus is not moving to on now icon when we make Enable_dce_option false

Medium

IONOCB-4846

Discover screen shows continuous loading after disabling Rails

Medium

IONOCB-4777

[Deeplinking] UI overlap seen in FireTV when Watch Options are selected

Medium

IONOCB-4723

Favorited content media card action item is not updating when the content is deleted

Medium

IONOCB-4557

Audio popup displays at top of the screen

Medium

IONOCB-4532

Filter in reverse EPG navigates to EPG screen

Medium

IONOCB-4531

[TVKEY] Focus seen on both Guide Grid and Other Options like DCE

Medium

IONOCB-4967

[TVKEY]Focus lost on discover on deleting or cancelling an event from recording strip.

Medium

IONOCB-4906

Sometimes StartOver is not starting from beginning

Medium

IONOCB-4858

Focus is not highlighting on Channel logo Grid.

Medium

IONOCB-4680

Grid lines are missing for live events in guide page when user scrolls up/down

Medium

IONOCB-4561

Video gets paused while navigating through the recents

Medium

IONOCB-4449

[TIZEN-2023]Playback stop with buffer icon after relaunching the app from background

Medium

IONOCB-4260

G/PG rated contents are asking for PIN when the parental rating is set to General

Medium

IONOCB-4497

Focus lost on full screen when we apply filter.

Medium

IONOCB-3629

Focus jumps to top when opened and closed a media card from saved screen.

Medium

IONOCB-4182

Grid lines are missing for few channels in guide.

Medium

IONOCB-3992

Focus is getting lost immediately in force update notification after being displayed in the screen

Medium

IONOCB-4161

[Tizen] EPG is blank after user attempts DCE inside GUIDE

Medium

IONOCB-4115

[TIZEN ]Dce in EPG grid and playback DCE is different

Medium

IONOCB-3636

[TV KEY] Unable to open the media card of "Program info Unavailable" Event from guide grid.

Medium

IONOCB-3530

Guard Time is not working on Live Screen

Medium

IONOCB-3222

On full screen Loading icon is displayed on "this content is locked" screen.

Medium

IONOCB-3125

Issues on playing the event from favorite filter

Medium

IONOCB-3300

Scheduled folder is seen without scheduling any future events

Medium

OCB-2194

App unavailable message is not seen when deeplink app is not installed

Medium

OCB-6619

Tuning to any channel through google assist, surfer is not disappearing when parental rating is enabled.

Medium

IONOCB-4876

Focus is shifting to clear recent search by pressing down key.

Medium

IONOCB-4976

[Tizen] Unsubscribed text is not displayed on grid guide.

Medium

IONOCB-4910

Saved screen - Scrolling down at some point, focus jumps back to top folders

Medium

IONOCB-4568

Getting unknown player Error 1000.

Low

IONOCB-4905

Watch Now (Recording in progress) secondary text is seen in Saved screen

Low

IONOCB-4901

All episodes is highlighted when Media card is launched

Low

IONOCB-4739

[ipad] UnMute operation is not working after using other apps(Youtube)

Low

IONOCB-4729

Claro video image is cut

Low

OCB-6701

[Chromecast]Once connected to Chromecast, Full screen view is not happening.

Low

IONOCB-4017

Media card options are not Right aligned in Arabic

Low

New Issues

The following are the new issues found in this release and are still in the OPEN state. 

Key

Summary

Severity

IONOCB-4983

Failed to open medicard from Guide screen.

High

IONOCB-5015

Default Spanish language is not reflected after login

High

IONOCB-5005

[WEB] Event details not shown in the Discover page for the recorded contents.

High

IONOCB-4991

Filter is persisting on Replay screen

High

IONOCB-4999

Parental popup getting delayed /not coming after bg/fg

Medium

IONOCB-5010

Pressing back key invokes surfer in Playback when tune via Google assist

Medium

IONOCB-5004

[WEB] The record icon is seen in the grid guide on opening the recorded content from the guide .

Medium

IONOCB-4998

Focus event changing to other event, when we come back to guide screen

Medium

IONOCB-5001

Binge watching contents are not moving Not seen status to seen /fully watched status

Medium

IONOCB-4990

Focused color is not reflecting on surfer when fav/unfav the event in second level media card.

Medium

IONOCB-4997

Not able to select reminder popup key once after down key in Explore screen

Medium

IONOCB-4996

[Long run] Playback error (1004) is seen when Live playback paused Overnight

Medium

IONOCB-4989

Reminder Icon is seen in guide Synopsis even future event turns to catch up/live

Medium

IONOCB-5006

Channel Numbers and Channel Logos are changing in reverse EPG

Medium

IONOCB-5014

Surfer is not dismissing when Tune channel via google assist.

Medium

IONOCB-5002

Favorite icon is seen for not subscribed channel using DCE

Medium

IONOCB-5016

Focus lost on parental lock screen when parental lock is set.

Medium

IONOCB-5025

Episodic & Related Posters are overlapping in series mediacard episode/related strip

Medium

IONOCB-5026

Playback stuck on poster and DCE not working after coming back from third party app twice

Medium

IONOCB-5027

[Umbrella]URL Text alignment Issue in my account Page

Medium

IONOCB-4982

Guide Screen is overlapped with Saved screen filter

Medium

IONOCB-5012

Google Assist - Focus lost when returns from Third Party app

Medium

IONOCB-5003

Live playback is not tuning after playing the last recorded episode

Medium

IONOCB-5024

Focus lost on Guide after coming back from a Third party App

Medium

IONOCB-5013

Time bar - Time is overlapping in Reverse EPG

Low

IONOCB-5022

Sometimes focus jumps to another channel instead of first channel when filter is applied

Low

Resolved Issues

The following issues are fixed, and these bug fixes are part of this release.

Key

Summary

Severity

IONOCB-4908

Search is showing events with a wrong date, and without been able to play it or record it

Critical

IONOCB-4978

[Automation] Unable to navigate to settings screen

Critical

IONOCB-4890

[ALL] Channel Number by Geofiltering Zone is not shown as expected.

Critical

IONOCB-4950

Android app got frozen frequently during opening

Critical

IONOCB-4907

Video content is showing an incorrect logo and open a non-available URL

Critical

IONOCB-4733

[Automation] Pad lock icon not to be seen in parentally locked event in iPad

High

IONOCB-3877

Episodic strip can be seen in the player screen sometimes during SAVED content playback

High

IONOCB-4824

[iOS] SMPTE Image Subtitles are show in incorrect position in Full Screen

High

IONOCB-4829

[UAV] Improvement add app version

High

IONOCB-4595

After reboot, season number and episode number are not displaying on full screen.

High

IONOCB-4625

Event List is getting refresh after reaching the end of the list

High

IONOCB-4771

Focus is getting lost on select of Parental Control option in Parental Control screen

High

IONOCB-4608

Focus is going to filter icon after navigating till last channel in Replay screen

High

IONOCB-4820

[TVKEY] Focus Lost on Recording Strip See more when we delete/Cancel any recording from the list.

High

IONOCB-4441

[TVKEY] TvKey app is not reporting to Firebase

High

IONOCB-4394

Channel list & Logos blinks in guide during guide loading and navigation

High

IONOCB-3834

Request to analyze playback error statistics in production in ClaroBox

High

IONOCB-4943

[WEB] Responsive WEB is not responding to Parental Rating

High

IONOCB-3256

Require DASH Thumbnails 

High

IONOCB-4812

Focus is on both Search bar & Event.

Medium

IONOCB-4305

[TVKEY 2023] Focus Lost on Guide Screen on Applying Filter.

Medium

IONOCB-4737

[iOS] iPad Lock screen shows casting screen when it is not enabled.

Medium

IONOCB-4508

Series events on VOD menu do not show "EPISODES" on Mediacard.

Medium

IONOCB-3250

OTT Deeplink (Netflix, Prime, Disney+...)

Medium

IONOCB-4224

[iPhone ]Screen rotation is happening for the first time

Medium

IONOCB-4897

Clear channels throws 5022 Unknown player error

Medium

IONOCB-4877

[Tizen] Mediacard info position changes after load

Medium

IONOCB-4891

[AMOB][FTV][Tizen] Channel list does not update when access token gets refreshed.

Medium

IONOCB-4916

[iphone] Playback orientation is not working properly after bg / fg

Medium

IONOCB-3934

ION is reporting the ChannelId as eventId to UAV on playback metrics

Medium

IONOCB-3746

Hovering is observed in info option after selecting info option

Medium

IONOCB-4782

Android mobile is not taking "notSubscribedContact" to show pop-up.

Medium

IONOCB-4830

[UAV] Improvement to populate "key" as event ID

Medium

IONOCB-3875

[iPhone]Playback orientation is not changing to landscape mode intermittently while rotating the device

Medium

IONOCB-4878

[Tizen] Missing Details in Live and Recommended Menu Items

Medium

IONOCB-3702

Focus Moving to Live Screen Filter after favoriting any channel from the events.

Medium

IONOCB-4324

[Tizen][WEB] Parental Rating is not displayed on EPG info.

Medium

IONOCB-3176

3rd Party Apps Rails and Deeplink on BYOD

Medium

IONOCB-3882

[Tizen][WEB] VOD content does not show Parental Rating info and does not follow PR filtering.

Low