The following tables list the error codes related to Bitmovin Player.
Android Devices (Android TV, Android Mobile, Android Tab)
|
Error Code |
Description |
Cause |
|---|---|---|
|
1000 |
Unknown error |
Unspecified issue in the Bitmovin Player. |
|
1001 |
General player error |
Internal player malfunction or unexpected behavior. |
|
1002 |
License key not found |
DRM license key missing or inaccessible. |
|
1003 |
License authentication failed |
DRM license server rejected the authentication request. |
|
1004 |
Timeout occurred |
Network or DRM license request timed out. |
|
1005 |
Incorrect API Usage |
Invalid or improper use of the Bitmovin Player API. |
|
1006 |
Feature Contextually Unsupported |
Feature not supported in the current playback context. |
|
1007 |
Remote Playback Failed |
Failed to initiate or maintain remote playback. |
|
1103 |
Setup license error |
DRM license configuration issue during player setup. |
|
1201 |
Source invalid |
Invalid or malformed media source provided. |
|
1300 |
Unsupported format |
Media format not supported by the Bitmovin Player. |
|
1301 |
Advertising General |
General error during ad playback or integration. |
|
1302 |
Ad Break Fetching Failed |
Failed to fetch ad breaks from the ad server. |
|
1303 |
Ad Discarded |
Ad was discarded due to invalid or unsupported format. |
|
1400 |
Network error |
General network connectivity issue. |
|
2000 |
DRM Error |
General DRM-related issue. |
|
2001 |
General source error |
Issue with the media source (e.g., invalid URL or format). |
|
2002 |
Thumbnail Loading Failed |
Failed to load thumbnails for the media. |
|
2003 |
Thumbnail Parsing Failed |
Failed to parse thumbnails for the media. |
|
2004 |
Subtitle Loading Failed |
Failed to load subtitles for the media. |
|
2005 |
Subtitle Parsing Failed |
Failed to parse subtitles for the media. |
|
2006 |
Source Incorrect API Usage |
Incorrect API usage while configuring the media source. |
|
2007 |
Metadata Parsing Failed |
Failed to parse metadata for the media. |
|
2008 |
Media Filtered |
Media was filtered due to unsupported or invalid content. |
|
2009 |
Feature Contextually Unsupported |
Feature not supported in the current playback context. |
|
2101 |
General decoder error |
General error during video decoding. |
|
2102 |
Decoder initialization error |
Failed to initialize the video decoder. |
|
2103 |
Decoding failed |
Failed to decode the video stream. |
|
2104 |
Unsupported decoding format |
Video format not supported by the decoder. |
|
2105 |
Decoding exceeds capabilities |
Video decoding requirements exceed device capabilities. |
|
2200 |
I/O error |
General I/O error during playback. |
|
2201 |
Connection failed |
Failed to establish a network connection. |
|
2202 |
Connection timeout |
Network connection timed out. |
|
2203 |
HTTP status code error |
Received an invalid HTTP status code from the server. |
|
2204 |
Clear text connection error |
Attempted to use an insecure (non-HTTPS) connection. |
|
2301 |
General DRM error |
General DRM-related issue. |
|
2304 |
Unsupported DRM format |
DRM format not supported by the Bitmovin Player. |
|
2305 |
DRM request failed |
Failed to request DRM license or certificate. |
|
2308 |
DRM key expired |
DRM license key has expired. |
|
3001 |
General offline error |
General error during offline playback or download. |
|
3002 |
Download failed |
Failed to download media for offline playback. |
|
3003 |
Insufficient storage |
Not enough storage space for offline media. |
|
3005 |
File access denied |
Permission denied to access offline media files. |
|
3006 |
Folder locked |
Offline media folder is locked or inaccessible. |
|
3007 |
Deadlock error |
Deadlock occurred during offline playback or download. |
|
3008 |
No offline options available |
No offline playback options are available for the media. |
|
3301 |
General offline DRM error |
General DRM-related issue during offline playback. |
|
3304 |
Unsupported offline DRM format |
DRM format not supported for offline playback. |
Web devices (Samsung Tizen, LG webOS, desktop web)
|
Error Code |
Description |
Cause |
|---|---|---|
|
1000 |
Unknown error |
Unspecified issue in the Bitmovin Player. |
|
1001 |
API not available |
Required Bitmovin Player API is not available or accessible. |
|
2001 |
DRM missing configuration |
DRM configuration is missing or incomplete. |
|
2002 |
DRM no license server URL provided |
No DRM license server URL provided in the configuration. |
|
2003 |
DRM failed license request |
Failed to request DRM license from the server. |
|
2005 |
DRM key size not supported |
DRM key size is not supported by the player or device. |
|
2006 |
DRM no key system |
No DRM key system is available or supported. |
|
2007 |
DRM key session initialization failed |
Failed to initialize the DRM key session. |
|
2008 |
DRM media key initialization failed |
Failed to initialize the DRM media key. |
|
2009 |
DRM key error |
General DRM key-related issue. |
|
2010 |
DRM key system not supported |
DRM key system is not supported by the player or device. |
|
2011 |
DRM certificate error |
Invalid or expired DRM certificate. |
|
2012 |
DRM PlayReady invalid header key-value pair |
Invalid key-value pair in the PlayReady header. |
|
2013 |
DRM restricted output |
DRM output is restricted due to device or policy constraints. |
|
2015 |
DRM initialization data missing |
DRM initialization data is missing or incomplete. |
|
3001 |
Module invalid definition |
Invalid module definition in the Bitmovin Player. |
|
3002 |
Module invalid definition dependency |
Missing or invalid dependency for a module. |
|
3003 |
Module missing |
Required module is missing or not loaded. |
|
3004 |
Module dependency missing |
Missing dependency for a module. |
|
3005 |
Module removed |
Module was removed or unloaded during playback. |
|
3100 |
Module advertising error |
Error during ad module initialization or playback. |
|
1400 |
Network error |
General network connectivity issue. |
|
1401 |
Network manifest download timeout |
Manifest download timed out. |
|
1402 |
Network segment download timeout |
Media segment download timed out. |
|
1403 |
Network progressive stream download timeout |
Progressive stream download timed out. |
|
1404 |
Network failed certificate request |
Failed to request a certificate for secure playback. |
|
1301 |
Playback video decoding error |
Failed to decode the video stream. |
|
1304 |
Playback HLS could not load transmuxer |
Failed to load the HLS transmuxer. |
|
4000 |
Segment PSSH data missing |
PSSH data is missing from the media segment. |
|
1101 |
Setup no HTML element |
No HTML element provided for player initialization. |
|
1102 |
Setup missing configuration |
Required configuration is missing during player setup. |
|
1103 |
Setup license error |
DRM license configuration issue during player setup. |
|
1104 |
Setup missing domain license allowlist |
Domain license allowlist is missing. |
|
1105 |
Setup missing license allowlist |
License allowlist is missing. |
|
1106 |
Setup invalid license server |
Invalid or unreachable DRM license server. |
|
1107 |
Setup invalid impression server |
Invalid or unreachable ad impression server. |
|
1108 |
Setup no rendering engine |
No rendering engine available for playback. |
|
1113 |
Setup unsupported protocol |
Unsupported protocol used in the configuration. |
|
1200 |
Source error |
General issue with the media source. |
|
1201 |
Source invalid |
Invalid or malformed media source provided. |
|
1202 |
Source manifest invalid |
Invalid or malformed manifest file. |
|
1203 |
Source no supported technology |
No supported playback technology available for the media source. |
|
1204 |
Source stream type not supported |
Stream type not supported by the Bitmovin Player. |
|
1205 |
Source forced technology not supported |
Forced playback technology not supported by the player. |
|
1206 |
Source no stream found for supported technology |
No compatible stream found for the supported technology. |
|
1207 |
Source empty segment |
Media segment is empty or invalid. |
|
1208 |
Source could not load manifest |
Failed to load the media manifest. |
|
1209 |
Source progressive stream error |
Error during progressive stream playback. |
|
1210 |
Source HLS stream error |
Error during HLS stream playback. |
|
1211 |
Source encryption method not supported |
Encryption method not supported by the Bitmovin Player. |
|
2101 |
VR incompatible player technology |
VR playback not supported by the current player technology. |
iOS devices (iPhone, iPad)
|
Error Code |
Description |
Cause |
|---|---|---|
|
1001 |
General player error |
Internal player malfunction or unexpected behavior. |
|
1002 |
Player License Key Failed |
DRM license key missing or invalid. |
|
1003 |
License Request Failed |
Failed to request DRM license from the server. |
|
1004 |
General Ad Error |
General error during ad playback or integration. |
|
1099 |
Failed to deserialize object to JSON |
Failed to deserialize JSON data during player setup. |
|
1200 |
General Network Error |
General network connectivity issue. |
|
1207 |
Source empty segment |
Media segment is empty or invalid. |
|
2001 |
General source error |
General issue with the media source. |
|
2002 |
Thumbnail Loading Failed |
Failed to load thumbnails for the media. |
|
2003 |
Thumbnail Parsing Failed |
Failed to parse thumbnails for the media. |
|
2004 |
No Text Track available |
No text track (subtitles) available for the media. |
|
2005 |
Subtitle Parsing Failed |
Failed to parse subtitles for the media. |
|
2101 |
Failed to start playing the source |
Failed to start playback of the media source. |
|
2202 |
Failed to download playlist |
Failed to download the media playlist. |
|
2301 |
DRM session failed |
Failed to initialize or maintain the DRM session. |
|
2302 |
DRM configuration is missing |
DRM configuration is missing or incomplete. |
|
2303 |
No DRM license URL provided |
No DRM license server URL provided in the configuration. |
|
2306 |
DRM license request failed |
Failed to request DRM license from the server. |
|
2307 |
DRM certificate request failed |
Failed to request DRM certificate from the server. |
|
2309 |
No DRM certificate URL provided |
No DRM certificate server URL provided in the configuration. |
|
3001 |
General offline error |
General error during offline playback or download. |
|
3003 |
Not enough disk space |
Not enough storage space for offline media. |
|
3004 |
Wrong content key for the DRM license |
Incorrect content key provided for the DRM license. |
|
3009 |
SourceConfig not supported |
Source configuration not supported by the Bitmovin Player. |
|
3010 |
Content URL migration has failed |
Failed to migrate content URL for playback. |