Account Dashboard

Account Dashboard | Overview

The Overview tab lets you see a variety of account-related data for the selected time period, including:

• Total number of accounts

• Average number of active accounts per day

• Number of new accounts (for the last last 24 hours and for the selected time period)

• Number of account suspensions in the selected time period

• Number of new accounts today

• Comparisons of the following between the current 24-hour-period and the previous 24-hour period:

  • Total registered accounts

  • Active accounts

  • New accounts

  • Suspended accounts

• Top accounts by:
  

  • Number of sign-on

  • Number of unique content views

  • Number of errors

  • Playback duration

  • Number of activities

  • Number of created devices

At the top of the page, you can:

• Change the date range

In the overview section, for each tile, you can:

• Hover over or click the data or chart to see exact numbers.

• Click the data or chart and then click

  

  to open the View Data window for the selected data category.
  In this window, you can:

  • See more detailed data, including (for some categories) a list of the accounts that comprise the total shown in the tile.

  • Change the sort order.

  • Show and hide fields.

  • Change the number of rows displayed.

  • Download the data.

In the top accounts sections, you can click on a row to open the Account Details tab for the selected account.

Account Dashboard | Details

The Details tab shows detailed data for the selected account, including:

• Account signon ID

• Account creation date

• Account status

• Location

• Country

• Packages subscribed (Clicking on the data takes you to the Account Dashboard | Packages Subscribed for the account.)

• Recording profile

• Recording quota size and usage

• Last sign-on time

• Recording count

• Total number of created devices

• Content views

• Latest watch activity time

• Latest activity time

• Latest error activity time

As in the Account Dashboard | Overview tab, you can click on any of these to open the View Data window, which shows more detailed data (see above).

At the top of the page, you can:

• Change the date range

Account Dashboard | Packages Subscribed

The Packages Subscribed tab shows details of the packages that the selected account is subscribed to, including:

• Subscription creation date

• Entitlement ID

• Product ID

• Product name

• Product type

• Whether the product is a freemium product

• Technical types

Account Dashboard | Recordings

The Recordings tab shows details of recordings for the selected account, including:

• The event ID

• The recording status

• The capture expiration date

At the top of the page, you can:

• Change the date range

Account Dashboard | Content Views

The Content Views tab shows detail about the content viewed by the selected account, including:

• The time playback started

• The ID of the content

• The name of the content

• The content type

• The ID of the device used

• The device type

• The hardware type

• The OS type

At the top of the page, you can:

• Change the date range

• Filter by content locale

Account Dashboard | Devices

The Devices tab shows details of the devices that are registered to the selected account, including:

• The device ID

• The device type (open or managed)

• The device's hardware type

• The device's OS type

At the top of the page, you can:

• Change the date range

Account Dashboard | Recent Activities

The Recent Activities tab lists recent events for the account, including:

• The time and date the event was created

• The ID of the content that the event relates to (if any)

• The name of the content that the event relates to (if any)

• The type of the content that the event relates to (if any)

• The event name

• The device ID

• The device type (open or managed)

• The device's hardware type

• The device's OS type

At the top of the page, you can:

• Change the date range

• Filter by content locale

Account Dashboard | Player Errors

The Player Errors tab lists any player errors that were encountered by the selected account, including:

• The date and time that the error occurred

• The ID of the device on which the error occurred

• The hardware type of the device on which the error occurred

• The OS type of the device on which the error occurred

• The error code

• The error message

At the top of the page, you can:

• Change the date range