Quality of Experience – Error Detail

The Error tab lets you see a variety of error-related data for the selected time period and filters, including:

• Total active users per day

• Error count total – line chart shown the error count per day

• Top 10 error ratio by error code per active device – bar chart presenting the top 10 error ratio by error code per active device

• Top 10 error ratio by error count per model and OS version – bar chart presenting the top 10 error ratio by error count per model and OS version

• Error detail:

  • Table listing error count by account with device details

  • Select the account to filter the error statistics and error code detail by account.

• Error statistics:
  

  • Table listing error count and number of devices impacted by error code with error and device details

  • Select the error to filter the error code detail by error code.

• Error code detail – table listing error occurrences with error code and device details

At the top of the page, you can:

• Change the date range.

• Filter using the dropdowns.

  Only the Content Type and Platform filters are available in the current release.

In each tile, you can:

• Hover over or click the data or chart to see additional information.

• Click and continue hovering over the tile, then click to open the View Data window for the selected data category.
  In this window, you can:

  • See more detailed data, including (for some categories) a list of the accounts that comprise the total shown in the tile.

  • Change the sort order.

  • Show and hide fields.

  • Change the number of rows displayed.

  • Download the data.